Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- #150 of 400 best companies in Home Furniture Shop
- #28 of 53 best companies in Furniture Accessories
- #34 of 120 best companies in Garden Furniture Shop
- #61 of 121 best companies in Interior designer
- #65 of 136 best companies in Kitchen supply shop
- #49 of 117 best companies in Living room shop
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Not only is the quality of our new…
Not only is the quality of our new coffee table excpetional, but the whole delivery process was both friendly and professional. This was my first urchase from Neptune but won't be my last!
31 March 2026
Reply from Neptune
Dear Jacqueline, thank you for your lovely feedback. We're so pleased to hear you're happy with your new coffee table and that the delivery experience felt smooth and professional. It’s wonderful to know this first purchase has made such a positive impression, we look forward to welcoming you back again.
All my best,
Amy at Neptune Support Office
Beautiful store to visit
Staff are helpful, professional & friendly
Shop is beautiful to look round & the smell is amazing
2 April 2026
Unprompted review
Reply from Neptune
Dear Jane, thank you for your lovely feedback. We’re so pleased to hear you enjoyed your visit and found the team helpful and welcoming. It’s great to know you also enjoyed the atmosphere of the store and all the little details that make it special.
All my best,
Amy at Neptune Support Office
Great service and great products
We have purchased a number of products from Neptune over the last year or so. Without exception the quality and design is first-rate and we have not been disappointed. In all cases we have visited the Chichester store to view and choose items for our home. Staff at this store are unfailingly helpful, knowledgeable and courteous to a fault; in particular, Howard, Karen and Emma have been both welcoming and extremely charming, and made our experience with Neptune an absolute pleasure.
4 April 2026
Unprompted review
Reply from Neptune
Dear Trevor, thank you for your thoughtful feedback. We’re delighted to hear you’ve been so pleased with the quality and design of your purchases, and that your visits to our Chichester store have been such a positive experience.
It’s wonderful to know Howard, Karen, and Emma have helped make your time with us so enjoyable.
All my best,
Amy at Neptune Support Office
I’ve been a frequent visitor to York
I’ve been a frequent visitor to York. They now don’t hold 5litre tins of paint. So in the past we have bought 2 x 2.5 l of paint and it has been discounted to the cost of a 5l. Now Aparently this is not policy. So the customer is the one who suffers so you either order (at cost) a 5 litre, as stores don’t have it or pay extra for 2 tins? The margin is slim, which I absolutely do not think is correct, why would Neptune sell it then, if not to make money?? You are duping the customer. So after 3 sofas, footstools, cushions,tables, lamps and lots and lots of paint..I will not only get colour matched paint… you have lost a valuable customer. Such a shame.. review your policies or hold the paint you advertise!
3 April 2026
Unprompted review
Reply from Neptune
Thank you for taking the time to share your feedback, Beverley. I’m sorry to hear your recent experience in York left you disappointed, particularly given your long history with Neptune.
We understand your frustration around the change in approach to paint sizes. While we no longer stock 5L tins in store and therefore cannot offer equivalent pricing across multiple 2.5L tins. I appreciate this may not align with your expectations based on previous visits.
Your wider comments about clarity and value are noted, and we’ll make sure they are shared with the relevant teams for review. We’re very grateful for your past support and are sorry to hear this has affected how you feel about continuing to shop with us.
If you wish to discuss this further then please do reach out to our team as we are here to support you - customerexperience@neptune.com
All my best,
Amy at Neptune Support Office
Loved my artificial physalis stem
Loved my artificial physalis stem, a striking lime colour. It is very long but you can bend this over quite easily
3 April 2026
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear you’re enjoying your physalis stem and that the colour and flexibility are working well for your space. It sounds like a real statement piece.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Andrew, thank you for your feedback. We’re glad to hear your order arrived promptly and everything went smoothly with the delivery.
All my best,
Amy at Neptune Support Office
Very good service
Very good service . The bread box is perfect and exactly what I expected. It arrived beautifully packed and was delivered very quickly . Thank you
30 March 2026
Reply from Neptune
Dear Alec, Thank you for your kind feedback. We're so pleased to hear your bread box is exactly what you were looking for and that it arrived quickly and well presented. It’s great to know everything met your expectations.
All my best,
Amy at Neptune Support Office
Great company and product fabulous…
Great company and product fabulous girls at helsby store
3 April 2026
Reply from Neptune
Dear Bill, Thank you for your lovely feedback. We're so pleased to hear you’re happy with both the products and your experience in our Chester store, and that the team made you feel so well looked after.
All my best,
Amy at Neptune Support Office
Easter floral table arranging, at Neptune Belfast
Last night at Neptune Belfast, the Vermillion Clinic Easter Table Setting Evening was simply fabulous. From the moment we arrived, we were warmly greeted and made to feel so welcome. The atmosphere was elegant, relaxed, and beautifully styled.
The floral demonstration by David from Vintage Violet Flowers was absolutely stunning. He shared lots of helpful tips and ideas for creating our own arrangements, and we were able to choose from delicate spring florals along with the cutest Easter craft items 🐣
We were also treated to delicious nibbles, beautifully presented, along with refreshments of our choice, which made the whole experience feel relaxed and indulgent. Every detail had clearly been carefully thought through, from the textures and colours of the table décor to the charming seasonal accents that tied everything together perfectly.
The surroundings were just as impressive, creating the perfect backdrop for such a lovely evening. It was truly an inspiring event filled with creativity, great company, and beautiful styling. I left with so many ideas and a big smile.
Highly recommended for anyone who loves creating seasonal décor and adding a touch of Easter magic to their home.
A big thank you to Neptune Belfast, the Vermillion Clinic, and of course David from Vintage Violet Flowers for such a wonderful evening.
Many thanks,
Pat Mulgrew
2 April 2026
Unprompted review
Reply from Neptune
Thank you, Pat, for such a thoughtful and generous review. We’re delighted to hear you enjoyed the Easter table setting evening at Neptune Belfast and that the atmosphere, styling, and hospitality made the experience so memorable.
It’s wonderful that David’s floral demonstration from Vintage Violet Flowers inspired you and that you left with plenty of ideas to take home.
We really appreciate you taking the time to share your experience and are so pleased the evening was such an enjoyable and creative occasion for you.
All my best,
Amy at Neptune Support Office
Great customer service in shop in Belfast .
Great helpful friendly staff with good ideas , makes decisions easier when purchasing ! Love browsing too.
31 March 2026
Reply from Neptune
Dear Caroline, thank you for your kind feedback. We're delighted to hear you enjoyed your visit to our Belfast store and that the team were able to offer helpful ideas along the way. It’s lovely to know browsing there is just as enjoyable as choosing your pieces.
All my best,
Amy at Neptune Support Office
Great company, perfect service.
The garden table I bought was beautiful, matching one I bought 10 years ago, friendly helpful advice on the phone, delivered with care, phoned to check delivery slot was ok for me, phoned again before arrival. Steve and Ryan were great setting it up in place. Lovely firm and product, great service. Thank you 😊
2 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We're so pleased to hear your new garden table was a perfect match and that the whole experience felt smooth from start to finish. It’s great to know the team kept you well informed and that Steve and Ryan took care setting everything up for you.
All my best,
Amy at Neptune Support Office
I had a wonderful time at Neptune…
I had a wonderful time at Neptune Belfast for their recent Easter event. The shop itself is absolutely beautiful, with such stylish surroundings that really showcase everything they have to offer, it made the perfect setting for the evening.
Fearghal was so welcoming, and Joe was just as lovely, making sure everyone had a drink in hand and plenty of delicious nibbles throughout. The hot cross buns, cupcakes, and mini eggs were a really nice touch and added to the whole Easter atmosphere.
I was there for the floral workshop with Vintage Violet Floral Boutique, creating a beautiful Easter arrangement with David. The event was fun, hands-on, and really enjoyable from start to finish.
I’d highly recommend it, not just for the workshop experience, but also as a great way to see what Neptune has to offer in such a lovely, relaxed setting.
2 April 2026
Unprompted review
Reply from Neptune
Dear Nadia, thank you for such a lovely and detailed review. We're delighted to hear you enjoyed the Easter event at Neptune Belfast and that the atmosphere, hospitality, and workshop all made for such an enjoyable evening.
It’s wonderful to know Fearghal and Joe helped make you feel so welcome, and that the floral workshop with David and Vintage Violet Floral Boutique was such a highlight for you.
We really appreciate your recommendation and are so pleased you had the chance to experience the store in such a relaxed and creative setting.
All my best,
Amy at Neptune Support Office
Very efficient
Very efficient. Andre and Liam gave us helpful notice of their ETA and arrived on time. Unpacking and placement of items straightforward. Pleasant and polite. Pleased with service.
2 April 2026
Unprompted review
Reply from Neptune
Dear Ruth, thank you for your kind feedback. We're so pleased to hear Andre and Liam kept you updated and delivered everything smoothly and on time. It’s great to know the whole process felt easy and well handled, and that you were happy with the service.
All my best,
Amy at Neptune Support Office
Excellent
Excellent, friendly and polite delivery team (Mihai and Ninel). Product arrived on time and in great condition. Thanks
2 April 2026
Unprompted review
Reply from Neptune
Dear Ian, Thank you for your kind feedback. We're so pleased to hear Mihai and Ninel delivered everything on time and in great condition, and that you had a positive experience with them. We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Excellent well made quality products
Excellent well made quality products. Easy to use website and swift delivery.
1 April 2026
Reply from Neptune
Thank you for your kind feedback. We're so pleased to hear you found the website easy to use and that your order arrived quickly. It’s wonderful to know you’re happy with the quality of your items.
All my best,
Amy at Neptune Support Office
Great quality light fittings
The perfect wall lights for my kitchen project, the Polperro lights are so pretty and the brass is the just right, not too gold. Delivered in perfect condition and on time.
1 April 2026
Reply from Neptune
Dear Tara, thank you for your lovely feedback. We’re delighted to hear the lights have been such a great fit for your kitchen project and that the finish is just what you were looking for. It’s great to know everything arrived safely and on time.
All my best,
Amy at Neptune Support Office
Reply from Neptune
Dear Trish, thank you for your lovely feedback. We're so pleased to hear your lampshade arrived safely and on time, and that you’re happy with its quality. It’s always great to know our pieces are enjoyed as soon as they arrive.
All my best,
Amy at Neptune Support Office
Sean and Josh delivered our lovely…
Sean and Josh delivered our lovely chairs today, they were very professional efficient and kept us updated and the chairs look lovely in our house - thanks
1 April 2026
Unprompted review
Reply from Neptune
Dear AP, thank you for your kind feedback. We're so pleased to hear Sean and Josh kept you well informed and delivered everything with care. It’s wonderful that your new chairs are now in place and fitting in so nicely at home.
All my best,
Amy at Neptune Support Office
Wonderful trip to Neptune in Edgbaston…
Wonderful trip to Neptune in Edgbaston today, we were made extremely welcome by Karen and her colleagues.
Lovely coffee and then enjoyed a leisurely shop over the three floors.
All merchandise is creatively and beautifully displayed
Well done Edgbaston Neptune, we will be back!
1 April 2026
Unprompted review
Reply from Neptune
Dear Sarah, thank you for your lovely feedback. We're delighted to hear you enjoyed your visit to Edgbaston and felt so warmly welcomed by Karen and the team. It’s wonderful that you were able to take your time exploring the store and enjoy the displays along the way.
We really appreciate your kind words and look forward to seeing you again soon.
All my best,
Amy at Neptune Support Office
Excellent quality and prompt delivery.
So pleased with our new Neptune low chest of drawers.
Excellent quality and just perfect.
Prompt delivery. Jason and Paul couldn't have been more helpful. Thank you.
25 March 2026
Unprompted review
Reply from Neptune
Dear Kirsten, thank you for your lovely feedback. We're so pleased to hear you're happy with your new chest of drawers and that everything arrived smoothly. It’s great to know Jason and Paul were so helpful with your delivery.
All my best,
Amy at Neptune Support Office
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