Nested Reviews 991

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Sophie Kelly at Nested - highly recommended

We used Sophie Kelly at Nested for the sale of our London flat. We were really pleased with the service we received and completed on a sale above asking price. Sophie was easy to communicate with, she took in all the details of the property during the viewing phase and was great at chasing and facilitating communication between ourselves and the buyer to negotiate on some points and ensure a smooth sale. I particularly liked that we were dealing with one person throughout the whole process.

7 October 2025
Unprompted review
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Reply from Nested

Thank you so much for your lovely review! We’re thrilled to hear you had such a great experience with Sophie and that your sale went smoothly (and above asking!). Wishing you all the best in your next chapter.

Rated 5 out of 5 stars

Simon responded promptly and…

Simon responded promptly and efficiently to any questions or queries i had during the recent sale of my property.

26 September 2025
Unprompted review
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Reply from Nested

Thank you for your kind words! We’re so glad to hear Simon was able to support you throughout your sale and make the process smooth and straightforward.

Rated 5 out of 5 stars

Would highly recommend

I bought my home through Nested and cannot recommend Katie (Worthing) highly enough. She was so helpful throughout the whole process and was always ready to answer my queries. Her communication was excellent and her friendliness and kindness was something I never experienced in my past dealings with estate agents. I cannot thank her enough for everything she has done to make my new life in my new home so wonderful.

26 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your lovely review! We’re delighted to hear Katie made your home-buying experience such a positive one. Wishing you every happiness in your new home!

Rated 5 out of 5 stars

Katie Hendra (Nested

Katie Hendra (Nested - Worthing) is an exceptional estate agent. We'd had some bad experiences in the past with moving but Katie has restored our faith in the process! Her communication was fantastic throughout, always keeping us informed of any changes or updates. Katie is calm, professional and supportive and made our house sale easy. I would highly recommend her services.

26 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your lovely review! We’re delighted to hear that Katie helped restore your confidence in the moving process and made everything feel calm and straightforward. She’ll be so happy to know her support made such a difference.

Rated 5 out of 5 stars

Ben at nested made our experience of…

Ben at nested made our experience of buying a home absolutely perfect. He was so helpful and supportive, and always transparent. We found the perfect home and he supported us through the whole process start to finish. Thank you Ben!

1 June 2025
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re thrilled to hear Ben helped make your home-buying experience such a positive one. Wishing you every happiness in your new home!

Rated 5 out of 5 stars

Ben Nutley of Nested

Ben Nutley comes highly recommended. He is proactive, extremely hard working and goes above and beyond to get a deal done. lastly, he is a pleasure to deal with.

12 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re thrilled to hear that Ben’s dedication and proactive approach made such a positive impact. He’ll be delighted to know his efforts were appreciated.

Rated 5 out of 5 stars

Working with Jack Gundry (Essex region)…

Working with Jack Gundry (Essex region) has been an absolute pleasure. From start to finish, he has been professional, proactive, and genuinely invested in helping me through the process. Jack goes above and beyond - he’s responsive, transparent, and makes what can often feel stressful, really smooth and straightforward.

I’ve worked with other agents before, but Jack’s independent approach and attention to detail truly set him apart. I can’t recommend him highly enough - if you’re looking for someone who actually cares about getting the best outcome for you, Jack is the one.

24 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your wonderful feedback! We’re thrilled to hear that Jack’s professionalism and dedication made your experience smooth and stress-free. He’ll be delighted to know his efforts and attention to detail made such a positive impact.

Rated 5 out of 5 stars

I can’t speak highly enough of Jack…

I can’t speak highly enough of Jack Gundry of Nested. I bought a house through him and he was very very helpful through the whole process. So nice to deal with an honest estate agent. He kept me informed at all times - in fact I shall miss him now that the sale is completed! Highly recommended.

23 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re delighted to hear that Jack made your home-buying experience so smooth and enjoyable. We wish you all the very best in your new home!

Rated 5 out of 5 stars

As a Conveyancer it was great to work with Barnaby…

As a Conveyancer it was great to work with Barnaby Osbourne in Rye when acting for a buyer. It was my first experience of Nested and was very impressed with the professionalism, ability to understand the legal process and keep everyone informed. This might sound easy but not always the case with agents. I have no doubt his seller would have been happy with the experience.

23 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re delighted to hear that Barnaby’s professionalism and clear communication made a positive impression. He’ll be thrilled to know his approach was appreciated by both you and the parties involved.

Rated 5 out of 5 stars

Seamless!

Jack was great from start to finish. Quick sale and helped us to complete quickly.

21 September 2025
Unprompted review
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Reply from Nested

Thank you for your kind words! We’re thrilled to hear that Jack helped make your sale quick and smooth. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Michael Flynn was excellent through the…

Michael Flynn was excellent through the whole process of selling my flat. It wasn’t a straightforward sale but he kept things moving and kept me informed throughout, keeping me calm when I began to panic! Would not hesitate to recommend him.

19 September 2025
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re delighted to hear that Michael helped keep the process on track and made you feel supported throughout. He’ll be thrilled to know you’d recommend him!

Rated 5 out of 5 stars

I found Ryan reliable and trustworthy!

If your looking for genuine conscientiousness, I had good experiences dealing with Ryan Elsam. We're all building the dream!

26 September 2024
Unprompted review
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Reply from Nested

Thank you so much for your kind words! We’re thrilled to hear that Ryan made your experience a positive one

Rated 1 out of 5 stars

This company came cold calling on my…

This company came cold calling on my road recently. My neighbours say they were offering free valuations. I don’t understand why a legitimate estate agents would cold call for customers. I was at home but with a sleeping baby so I didn’t answer, however he knocked FOUR times which made me start to worry that it was someone aggressive or with dishonest intentions.

15 September 2025
Unprompted review
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Reply from Nested

Hi Anna, thank you for taking the time to share your feedback. We’re sorry to hear that you had this experience and completely understand your concern.

While many estate agents do “door knock” to introduce their services, as a company we only approach properties that are already on the market, and we never cold call door-to-door for new business. As you didn’t have the opportunity to speak with the individual, we unfortunately have no way of verifying whether it was one of our partners, a representative from another agency or someone knocking for a different reason.

Rated 5 out of 5 stars

Genuine + trustworthy

We went with Michael from Nested because of the good reviews we saw, and we weren't disappointed!
Michael took the time to understand exactly what we wanted from our house sale, and we got a very personalised experience that was tailored to us. We really appreciated having a single point of contact throughout the whole process.

He was genuine and trustworthy, and we could count on him to get the best deal for us.

Our house sale was far from smooth, but Michael was great in managing expectations, navigating the road bumps with us, and represented our thoughts and feelings very well when communicating with other parties.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

A very different estate agent…

A very different estate agent experience that focusses on personal service and small touches that you simply do not get with a traditional high street agent. Jack is available 24/7 and will hold viewings outside non standard working hours which is great for potential buyers. Communications are timely and informative. I selected Nested based upon my experience as a potential buyer of another property which is testament to the work Jack does.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

From advice on how to improve the…

From advice on how to improve the presentation of my home to finding me a buyer in no time at all, Adam was fantastic. He supported me throughout, communicating effectively with all parties and even making me laugh in the tense moments. Thank you, Nested!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Tom Cottrell was fab- flat was under offer within 4 days of going on the market and everything was seamless - great experience!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

If you’re selling in Greenwich

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy as possible. He offered to host group viewings on selected weekend days so we could fit them in around work and family life. We had been through the house buying process before and found him significantly better than other high street estate agents on every count. We would recommend choosing Reiss and his team, 100%.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Top notch, personalised service

After some months on the market, a mailshot from Bal @ Nested Hornchurch arrived through the door. advertising his tailored service. Sceptical given our experience over the previous months we decided to give him a go. Well, from the first contact by WhatsApp, through the entire sale process, we were given a personal, tailored service precisely as he described to us on the first contact.

Bal sold our house within one week, in fact, the first buyer than inquired bought the place. The house was unoccupied through the sale process and Bal went over, almost every day, to check on the property and make sure all safe and secure. We completed 6 weeks later.

Honestly, we cannot recommend Nested Hornchurch enough. Big shout to Bal for his 5* service.

20 August 2025
Unprompted review

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