Net Curtains Direct Reviews 

4,788
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting they are well-made and often exceed expectations. The ordering process is frequently described as easy and straightforward, with many appreciating the clear instructions and user-friendly website. Reviewers also highlight the prompt and efficient delivery service, with orders often arriving quickly and well-packaged. However, some customers mentioned issues with product color, receiving items that appeared blue or lilac instead of white. A few other people also felt that the quality was not as good as expected or experienced problems with stitching unraveling after washing. There were also isolated incidents of incorrect items being sent or curtains arriving with unrequested alterations, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers are generally delighted with the product quality and value for money, with many praising the... See more

Quality

People report positive experiences with quality, often describing products as having super or excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient delivery... See more

Service

Users describe positive interactions with service, highlighting it as excellent, unsurpassed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found it easy to order the nets, just measured my windows, filled in the details online, added a few extra details such as did I want them hemmed at the sides and then was quoted a price. Once my or... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

Very good price and definitely worth paying extra to have the sides hemmed. What I liked was that they left a gap for the curtain rod to feed through - with other companies I have had to cut the mater... See more

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more


Company details

  1. #75 of 121 best companies in Interior designer
  2. #18 of 27 best companies in Curtain Shop
  3. #13 of 22 best companies in Curtain Maker and Retailer
  4. #26 of 41 best companies in Window treatment store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(4,788)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service & quality

Net Curtains Direct staff were incredibly helpful as I wanted bespoke measurements & size for the header. Really helpful, knowledgeable and got my order spot on, the voiles look utterly brilliant, very happy customer. (Sorry for delay of feedback).

21 December 2023
Rated 5 out of 5 stars

Great product and fantastic company

Great product and and even better service. The order went astray first time as the courier lost it somewhere but Netcurtainsdirect redid the order promptly and we're extremely helpful throughout the process. Will be ordering more from them.

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company

I'm truly disappointed with customer service of this company. I ordered from them curtain, but before that, I ordered a sample to see how the final product will look like and I was cheated! They have sent me a beautiful sample, with weighted hem tape. Unfortunately, the final product vary from the sample, the weighted tape is missing. I emailed them to request the missing part and seek apology but they refused to send the missing tape. It's first time I'm dealing with such dishonest company, but let's hope that others will learn from my experience and avoid this company.

23 April 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Thank you so much for taking the time to share your experience with us, Magda. We truly empathize with your disappointment and frustration. We sincerely apologize for any confusion caused by the difference between the sample you received and the final product.

While some of our products may have varied finished hems, we completely understand why you expected the weighted hem based on the sample provided. Your trust in us is incredibly important, and we're committed to making this right for you.

To address this issue promptly, one of our knowledgeable team members will reach out to you today. Your satisfaction is our utmost priority, and we're dedicated to finding a solution that exceeds your expectations.

Once again, thank you for bringing this matter to our attention. We value your feedback tremendously, and we're fully committed to ensuring your complete satisfaction.

Rated 5 out of 5 stars

Excellent service from start to finish

I ordered a lot of net curtains for my bungalow and was a little apprehensive as I haven't ordered from this company before but I need not have worried as they provided an excellent service! The net curtains arrived clearly labelled so I knew which curtain went where and the nets were lovely even better than shown on the website. Would definitely recommend and they were delivered on the exact date given.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Jackson net curtains

100% recommended. Ordered the Jackson made to measure nets, excellent quality and great for privacy to stop nosy neighbours! Delivered earlier than stated. Look amazing, very pleased. Would order again.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service from this Company

Once I had found this site, I sent for a couple of samples as it is difficult to tell exactly the quality etc. These came very promptly - I chose one of the samples. Filled in the relevant information on line as to what I required, and within the timeframe the company promised I received the goods. I am very pleased with the netting I purchased. My experience was overall very good.

20 January 2024
Rated 5 out of 5 stars

Great service

What a great company I measured for my voiles when they arrived and hung them up I realised I had measured wrong they were too long I phoned up and explained what I’d done for a minimum charge they took them up and now there a perfect fit great service thank you

10 March 2024
Unprompted review
Rated 5 out of 5 stars

5 star 🌟 Service

The service and delivery of the curtains has been brilliant, had a query that was dealt with efficiently and quickly. The curtains are of a good quality. Very impressed 👏

14 March 2024
Unprompted review
Rated 4 out of 5 stars

Almost great

Almost great. Gave 4 stars because I paid for the edges to be hemmed and this has lifted the curtains making them shorter at the sides. Otherwise excellent.

19 January 2024
Rated 5 out of 5 stars

Absolutely Delighted!

Thank you so much for the net curtains I ordered! I am very pleased with the quality of the material, the standard of your work and the very fast delivery! Weeks ahead of your estimated delivery time. I honestly could not be happier and will not hesitate to use your services again - and very good value too!!!

1 March 2024
Unprompted review

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