Netflix Reviews 

14,227
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,453 reviews, most reviewers were let down by their experience overall. Many customers found the content to be old, cheap, or lacking quality, with new releases often appearing unprofessional. Continuous price increases frustrated people, especially given the perceived decline in content and selection. Users frequently reported unreliable service and difficulties managing subscriptions, including technical issues like content not loading or problems with account updates and cancellations. However, some customers still enjoy the variety of content, especially foreign series, finding it a good streaming service with much to watch.

What people talk about most

Subscription

People report negative experiences with subscription, citing increasing costs and a decline in content... See more

Product

Reviewers mention negative feedback about product, often expressing disappointment with the limited selection... See more

Price

Users describe negative interactions with price, with many expressing frustration over continuous price hikes... See more

Service

Consumers find service to be negative, with many expressing disappointment and frustration, despite some... See more

Website

Customers consistently note negative experiences with the website, citing issues such as being unable to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The quality of the movies continues to decline. As well as the TV shows. All these movies that were made cheaply, quickly with no real effort or writing skill designed to immediately go to streaming... See more

Rated 1 out of 5 stars

Things have been getting worse for a long time. It’s becoming more expensive all time and on top of that, instead of making it easier to access the platform customers pay for, access is being made m... See more

Rated 1 out of 5 stars

⭐ I've been a Netflix subscriber for years, paying for the premium plan, but the quality of many new movies has dropped dramatically. Some of the recent releases look more like student pro... See more

Rated 2 out of 5 stars

Netflix has a limited selection of movies For what started as 6.99 somehow became 31.00 monthly Then it took considerable time n effort to unsubscribe


Company details

  1. Movie streaming service
  2. Hobby shop

Information provided by various external sources

Netflix: DVDs by mail plus instantly watch some movies on your PC, Mac, or right on your TV via an Internet connected Netflix ready device.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

14k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(14,227)

2,526 reviews in the last 12 months

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Rated 1 out of 5 stars

I just bought my subscription to…

I just bought my subscription to Netflix literally last night. I have been watching it and I get on today and they say I have to re subscribe. Where is my money from the first one?! I will never use this crap streaming service again.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

What the actual????

What the actual HECK - After canceling my account for 4 months I get deducted for a pakage I NEVER AGREED TO!!!!!!!!!!!!!!!!!!
I CANNOT GET THROUGH ON ANY INTERNATIONAL CONTAT NUMNER AND MY BANK CANNOT HELP ME...

WHHYYYYYYY DID YOU TAKE MY MONEY after 5 months of cancellation, are youy planning to deduct next month, 5 months from now?? PLEASE MAKE SENSE TO YOURSELF Mate.......

7 May 2026
Unprompted review
Rated 1 out of 5 stars

The customer service representatives…

The customer service representatives are very rude and incompetent. I do not know if outsourcing for customer service reps is the issue or Netflix simply does not train or hold their employees accountable. I will be canceling my subscription since Netflix is not working on my television. Every other app and channel is working fine but the representative told me to buy a new TV and how Netflix is the top streaming company in the world. Well on MY smart TV Netflix is the ONLY app I have been having an issue with for almost 2 months.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

My subscription was charged twice…

My subscription was charged twice within a few days of each other so I contacted customer service and I have never come across such an ignorant customer service agent as the one I had unfortunately been assigned. They could not be bothered to read my issue and just kept trying to brush it off and get me to stop messaging them. They did not help me in any way and didnt answer any of my questions. Absolute disgrace to see after being a netflix customer for years now. Ive always heard customer service was bad at netflix but now after my own interaction I can now confirm this. How a company treats their customers is very telling!!

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Netflix in England

Netflix in England
You have got too big 4 ypur own good... And u have messed up... 1 of my all time favourite shows... "THE WITCHER" with 1 of the best actor... I have ever known in my lifetime... Henry cavil and replacing him with... An actor liam Hemsworth... He destroyed season 4....and it was aweful... Yet again another American company... Getting 2 big and powerful... 4 there own good... And if it wasn't 4 my autistic son... Watching Netflix... I wouldn't waste my money on them... When will they get it... get it... The customer knows better... Than them... Especially that CEO of Netflix... There's something not right with these actors.... Liam Hemsworth and Clint Eastwoods son... They can't act 4 mustard... Think about why don't they.. Those actors ever get good roles... In films or serieses... It's because they r no good... They r terrible actors...

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Could be awesome, but no, it is garbage

I buy Netflix, and first thing after opening it, I get advertisement in full screen for fluffin Solitaire game which cant be hidden!!! You have to be joking.

The most viewed TV Shows are in like 5 languages maximum (House MD was dubbed like 15 years ago both in czech and slovak)
They even advertise that go watch on Netflix, but its not in my language :-D !!! Pure scam.

Searching for movies is absolute blasphemy, showing the same 15 shows and then it goes to totally different categories like DO I CARE WHEN I SEARCH FOR SCIFI, I WANT SCIFI!

Netflix is a lot worse than I expected AND a lot worse the last time I was using it 4-5 years ago. Garbage.

4 July 2026
Unprompted review
Rated 2 out of 5 stars

a strange start

I made a contract on June 26 and paid immediately. Last night netflix kicked me out. "There is a problem" they said as I would use a VPN or something. I have no VPN but could not continue watching, anything. I looged out and in again, then I had to set up my account completely, which was weird. Then I received an emaIl that they charged me again. I wrote to the customer service but the email bounced back. I don't like that. If there is no help there is no trust. This morning I had an email saying I would have used another device - which is completely nuts as I only have one computer. This is really a strange start with netflix.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Netflix account hacked but no help from them!

I have a Netflix account paid for via a Sky TV package, sadly someone hacked my Netflix account and it is impossible to get it reset, 6 months have gone by and despite tens of phone calls and online chats with both Sky and Netflix my account is still being used by the hacker with me locked out. Netflix say Sky is the customer I am a third-party, but Sky say they cannot communicate with Netflix about my account or reset it in anyway as all it's account details have been changed and taken over by the hacker then the account locked. Terrible service from both Netflix and Sky. Never accept Netflix via Sky as if things go wrong with your account Netflix will refuse to reset it for you and both Netflix and Sky abandon you. Both are complicit to fraud, they only want your money.

4 July 2026
Unprompted review
Rated 2 out of 5 stars

Namaskar

Namaskar . I wonder why it took us so long to review Netflix ?
We subscribed to Netflix since about 10 to 15 years now .
Everything started out fine ! Then the problem of viewing Netflix on a smart TV began . It mostly would say that a certain selected piece cannot be shown .So viewership became localised mostly to mobile phone use .
We used the chat box but they are telling that the local network in my country is blocking their signals . However , occasionally they allow you to view a selection but this is rare .

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Netflix charged me twice for one…

Netflix charged me twice for one subscription over a long period of time. Yes I should have noticed sooner but their attitude seems to be once they take your money, they will keep it even if it is clear that you have received nothing for it. Be warned that this company makes up its own rules.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Netflix are robbers

How there you to take my money from bank account without my permissioin I did not do any subscription this is the second time you are scamers and thieves I want my f..... money back

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Starts With the Last Episode!

This is the second time I have started watching a thriller series and the app auto started the last episode, not the first. Half way through, after trying to piece it all together we realized it was the last episode. Great job Netflix! Why bother making TV shows if you are just going to ruin the ending?

2 July 2026
Unprompted review
Rated 4 out of 5 stars

I still really like netflix

I still really like netflix, lots of great series, especially the foreign ones like spanish and scandinavian ones, there is always something great to watch, mostly good quality. A minus is the UX design, as it shows me many times series or movies I already watched, I only see it once I click on the details. Also as sometimes Netflix shows different cover images suddenly, it happened to me a few times that I started watching the same movie again and then only noticed I sounds familiar to me.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Netflix only makes the owner rich

Netflix only makes the owner rich. I live in Ecuador and frequently stating something is wrong with my WiFi. Everything else works, not Netflix. So, I restart WiFi. remove the electric plug for 1 minute as suggested. Everything works. Not Netflix. I was watching a great movie and now can't find it. Oh, they'll say it's a local problem. Total B.S. and done with them. What else can I satñy. Bye. Bye. Netflix

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Netflix unresponsive to complaint of dark screen problem.

After having a Netflix membership for more than 7 years I have had to cancel service because they can not fix a problem with the video quality. After performing all their troubleshooting protocols on all my devices (several times!), the same very dark screen persists. Netflix agents insist the problem is with my TV's (I have two different brands); my laptop; and my Iphone. It seems impossible that all my devices are the problem. Until today I had been very satisfied with my Netflix service.

29 June 2026
Unprompted review

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