NetOnNet Sverige Reviews 

When you go and buy, something from a prominent and well-known company like this, you expect knowledge, interest, and trust. Afterwards, you realize there is nothing of it.

From my profession, customer support, I learned very quickly that the main thing to solve a problem is to listen.
I went to Net-On-Net for a reason.

I was in a little bit rush because I was in a need of it and I was actually on my way to the airport. (Yes, talk about bad timing)
Went to NET-ON-NET and I wish to buy a product that suits my needs, told them specifically what I was looking for, my purpose and what was NOT important and what was important.
I am flexible with the specifics and changes been changed if I had to.
The salesman bounced me between the brands.
Talked to me in a language I don't understand, technical terms, and also asked me several times about things though i told him before.
Eventually, I was recommended this product.
Remember I am still in a rush, I had to make a decision.
At this point, I was fed with so much information, it was all confusing me.

It was a computer.

This is how it turns out.
I bought a computer that is 65% of my credentials and needs.
Afterwards, I was looking it up and compared it.
If i would add a little more money I would reach 85-90% and that would be acceptable.

My conclusion about this experience is that it's not the first time, but this time I never had a chance to return or change the product.
I was still left with headaches and doubt about if that was right.
I did not feel that confident about my buy.
Net-On-Net did not give me that confidence.

Iteam availability wrong, and a little to complicated to abort order after no stock.

Not sure what's up with all the negative reviews here. In my experience, they don't deserve this reputation.
Yes, you might need to wait a little in the queue for support to help you.
Yes, Andersson (their brand) products are not necessarily good deals, no matter how good the price is.
But they don't cheat on customers, stock availability is among the best among tech stores in Sweden, and they offer a wide array of products.
I have been a customer for years and always ended up happy.

Worst customer service, by their behaviour it seems like a big professional fraud company. I highly recommended to use any alternative companies than NetoNet

Insane bad service - never never never again, insane

This netonnet store is horrible selling old stuff as new! Even worse is there horrible stuff and butikschef a disaster. Never buy in this ....place.

I have seen how they even buy reviews lately just to make people believe in there fake reviews to counter the real honest opinions of people.
So sick how internet is buy options for fake reviews now days all over.

Bad Response and 0 Responsiblety from
National Costumer service who almost don't give a sh.t even though they made big security miss with my identity.

Pls stay away from this horrible netonnet store in Järnbrott! And NetOnNet overall!

Ordered a cover for a phone Monday and they are sending it Friday (maybe.)

Called support and she just sounded confused, did not know the difference in order received and order sent.

First time with this level of incompetent order handling.

Ordered another cover form teknikdelar the same day and it will arraive today.

Order number: 78886611

If you have to get the cops involved in an item return that they don't want to seend back its better to not do any deals with them. Iam in a poice case right now

Bad company, dont recommend. I ordered thermal paste, and also pay extra for fast delivery, I was home all the time, they send my parcel back and told me that driver called me and i didnt pick up the phone. They didnt delivery my package didnt refund money, and they send me faktura that im have to pay 30kr more :D. Nice service. Support not response at all.

I order some cables should take 3-4 days. 1 week later i send mail by they don't reply. I am calling them but they don't reply.
Don't order online from them.

Never again Non!
I bought a TV and the idea was that it is a birthday gift! I have been told that they will deliver it between 1 to 3days... In the 3rd day I contacted the postnord and they told me that NoN send have written the wrong address!
*I contacted customer support NoN and told them that there is problem with the address, can you help with that, that answer was yes sure we will do it... It was Friday.. In Monday I contacted the post office to check if they have corrected the address.. GUESS WHAT??!! They did not... Thn I contacted the person from NoN! Guess what??! Oh she didn't do it Friday, sir we will do it now... My TV never came... NON really nog helping at all...

It was really unpleasant experience with NetoNet installation service as they send unskilled person at my home who couldn't install washing machine and I end up paying 2 times for same task.

Update: They didn’t pay back our money by saying that the product has not returned. We have never received it so how can we return it back? Now we have a case at konsumetverket.

We’ve purchased a washing machine and got a delivery date for it. They didn’t deliver it as promised and didn’t call or send email, text message for a new delivery date. As we had a booked delivery, we have booked a plumber to install it and we had to pay for it even though we couldn’t install as machine was missing. Then I called the customer service and it was closed due to Covid which was interesting. Anyway, we reached netonet via email and said that we don’t want the product anymore, asked for refund; the answer now is to cut 500:- for return! They’re thieves!!! They ask a return cost for a product that never arrived to us! Very unethical and unfair. Never buy anything from them.

Tell lies, they said thet they would send a discount copon 20% if one buy for 100 kr but they did not, and i bought 3 times with more 4000 kr but still did not get any copon.
I can not find it, but this is another exemple :
(Handla nu och få 100:- i värdekod, Du som är (eller blir) medlem i Klubbhyllan och handlar dina hårda klappar på NetOnNet får en värdekod på 100 kronor.)

Man i love this company. The colours, the atmosphere the way they are, the whole thing. Love their commercials online.

Just the same acting of companies in Middle East and third world countries
I was actually deceived by them about buying a mobile whose value was reduced by about 50 euros and the shipping period was 5 days, but they sent an e-mail saying that after 5 days they may decide when to ship the mobile and the period may be long they do not know, until the customer gets bored to cancel the purchase even though the mobile is in the company’s warehouses but they will not send it until the buyer cancels the purchas, and they raise the price again 50 Euros.

Bad customer service! I went to the shop at Haninge to check the ps4 controller that stopped charging. (Bought it 2 years ago but in decent condition.) I didn't have receipt with me so the guy at the counter asked me to show bank transaction. Since I bought it with my credit card I had to order the older transaction history to show them. Came back with it and they told me it's sony who made the product they don't have any guarantee on it after they sold it for 6 month... So why don't you say so when I was there the first time?? Maybe you don't have to stand behind the product you are 'only selling it.' But you didn't have to waste someones time like that. The controller cost 400 something kr and it was 2 year ago, you probably don't have any responsibility over it but your staff attitude is irritating and they handle customer service poorly.

I've had no issues with NetOnNet. I've been happy with their support and all. The only odd thing is how they name their products online, which isn't exactly the best.

They have bad support, if you buy anything and try to return back, they will say NO
This last time in my life to i buy from net on net.

They have disaster online shopping options. First time i bought phone and it was late...1-3 days gone to one week.
Now, i ordered one color of the phone, i get another one. Like marmots work there, who don´t care a damn thing!