Netspend Reviews 35,568

They make you jump through loose to talk to an actual person they sent me a card I didn’t ask for and I can’t speak to no one about it. It doesn’t make it any easier on their website either there.

They don't tell you about monthly subscription and external transfer fees. Additionally, they dont make it easy to close the account. You need to call them but they dont pick up. So you are stuck

Paid $102.95 for a card can't use it because it says I'm not who I am WTF. Lesson learned out of a hundred dollars

Has to be the worst bank I've ever dealt with and I've dealt with probably around 30 of them maybe more they charge you a fee for everything under the sun the customer service representatives are completely incompetent they have no idea what they're doing they're a bunch of crooks the bank should be shut down

There a joke cost $2.95 to buy a card add money cost you then to even use the money you load on the card cost $2 every time you use the card. They’re a complete scam. Do not use this company

Okay here is the deal. BS aside. Netspend been a headache since i started with them. Netspend I don't understand why you keep asking me to leave a review. This how you ask me. Would you let us know how we doing . I remember telling you that im the last person you should be asking. Only time you Netspend ever did anything right for me was when i moved to the west an i left a Netspend card behind at the house i was staying at. Anyways when it came time for me to receive SSI benefits check you didn't allow me to. I PEACH an called you out your name an prayed you death. On one of them days i called you Netspend an heard the voice of a young lady that spoke ENGLISH no half ass English but spoke the proper English. When she spoke it sounded like she was signing. She said LOOK JESSE IM GOING TO TRY AN HELP YOU. SO YOU CAN GET YOUR ACCOUNT UNBLOCKED. JUST NEED YOU TO STOP WHAT YOUR DOING AN LET HELP.SHE DONT CALL NETSPEND ILL GIVE YOU A CALL MYSELF ONCE I SPEAK WITH NETSPEND ABOUT LETTING YOU GET ACCESS TO YOUR MONEY. AN GOOD GOD SHE DID IT. CALLED ME WHEN SHE SAID SHE WAS AN MADE A NEW ACCOUNT WITH NEW PASSWORD AN I GOT MY MONEY. BLESS THAT ENGLISH SPEAKING YOUNG LADY. THAT WAS THE ONLY TIME YOU NETSPEND DID ANYTHING RIGHT. THEN NETSPEND SHOWED ITS ASS AGAIN. REMEMBER NETSPEND WHEN THEY STOLE MY MONEY AN I ASKED YOU OVER AN OVER TO ASK FOR PICTURES OF PERSON TAKING MY MONEY OUT AT A ATM. AN YOU DIDN'T. IM STILL HURTING CAUSE OF THAT. I LOST MY PLACE CAUSE COULDN'T PAY MY RENT. ITS REALLY HARD TRYING GET UP FROM THAT. AS YOU CAN SEE IM STILL BUTT HURT. AN YES I STILL SAY NETSPEND YOU OWE ME A LITTLE OVER 900 HUNDRED DOLLARS. YOU OWE ME A LITTLE OVER 900 hundred dollars. I has police standing next to me when you Netspend was sending me alerts about some still trying to use that card to get money out. An i told you Netspend this an you just shined me off. Then just other day you called me a liar. Some about you took down a review i had put out. I can't lie so f you an whoever else feels some type way about what put out in a review. You the lie. Want to be playing Bank lookin ass... an i just found out that you Netspend DON'T report to the credit bureau that i always over draft my cards but you get it all back come day my benefits check hits my account. NEVER FAILED YOU. NOW IF I WERE TO SKIP OUT ON PAYING YOU WHICH I COULD BUT DON'T CAUSE I BET WHAT TO BE PLAYING BANK LOOKIN ASS WOULD DO REPORT IT TO THE CREDIT BUREAU. DUK IS THAT. TAKE DOWN THIS REVIEW GIVE A DUK.YOU ARE GOING TO TAKE IT DOWN CAUSE SPEAK WITH TRUTH ABOUT YOU. SO TAKE IT DOWN WANT TO BE PLAYING BANK LOOKIN ASS.AN ILL BE BACK WITH MORE DIRT ON YOU NETSPEND

Opened a pre paid credit card account and linked my bank account to it. I was able to transfer money from my bank account to the pre paid card, but every time I tried using card it was rejected. I contacted support and after 30 minutes they told me my account wasn't fully activated and they took care of it, but it may take an hour or two before the card works. I waited 7 hours and when I tried to use the card again it was still getting rejected. After another hour with support they told me my account was fine and they would escalate the issue, it it may take days before it is fix if ever. I decided netspend wasn't worth it so I logged into my account and tried to to transfer my money back to my linked banked account, but kept getting error telling me to try again later. So for third time I contacted support and after 60 minutes of them blaming me, the websites I tried to use the card, and my bank for not letting me transfer the money back, the finally agreed to close my account and send me a check for a refund. Of course I have to wait up to two weeks to get the money back that only took them seconds to transfer from my bank account

I really regret purchasing a card from Netspend. I buy the card at Family Dollar, use it once to buy something off the app store, all of a sudden it starts declining. Also why must I verify myself for a temporary card?? I only needed to see the balance(I thought that was why it was declining but nope) I want my 41 bucks back. Let me get my money back netspend.

After 20 + years of having NetSpend they are now limiting how much I can transfer to my spouse. It's not their money and they shouldn't have a say on me getting it. I will be looking for a different place to do business, maybe one with people who speak good English

Bounced a $200 transfer after the first transfer went through ok. Charged me $5 for the card, then another $5 after I called to ask for statements. Thiefs. Customer service replies fast but will demand your personal and financial info such as your regular bank statements. Someone needs to shut them down. I want my $10 back.

This company charges 2.00 every time you use your pin absolutely not me using my pin lets the company know that I the card holder is the user of the card and they wanna charge you for it disgusting money hungry company

I hate their "Risk Management" system lost 170$ never again using netspend.

This company charges you every time you use your own money and to send you a check if you want to close the account.

got over $1000 stolen from me from a purchase i made online, waited over a month for my dispute just to have it reopen and immediately denied. got told there’s absolutely no one i can call and nothing i can do. i am extremely upset and i want my money back.

01/ 13/26
how can i give you the information you need? i can’t put an email or phone number this way.

I had the the NetSpend card my Disability Social security for 967.00 there is fraud they did nothing to stop it.It was all gone on December 26th 2025 they did nothing to help all I got was runaround lies I gave them all the information they are . I will do anything to stop them from stealing from people how do they get away stealing a Government ✔️

I don’t know how this company got my data, but I’ve been getting targeted email and mailers. The fact that they send me a card that could be activated perhaps by anyone and they don’t give you any information about how this could work is bullshit in my opinion. This feels illegal And highly unethical.

Customer service needs more training when talking with customers. All the over talking, the uhhs not cool. Especially when you are trying to explain the problem and the agent keeps overtalking you. Now for the biggest issue..had to report card stolen since i had 2 fraud charges on my card..plus 2 $20 overdraft fees. I got the regular money back and now Im being told I cant have my overdraft fees. Something that was out of my control. And now im being told i cant have my money back..yep time to move my money somewhere else..this aint the first time neither

Never had a problem with them and they are always taking care of my financial issues.

I HAVE AN ISSUE WITH HOW IT IS ALLOWED FOR A CUSTOMER TO GET A CARD, PUT A PIN CODE, AND NOT BE ABLE TO USE THE CARD. WHY IS IT ALLOWED FOR A CUSTOMER WITHOUT ID TO GET A CARD AND MAKE A PIN CODE AND STILL NOT BE ABLE TO USE IT? NOW, DUE TO THE LACK OF INFORMATION GIVEN BY THE CARD ISSUER, THIS CUSTOMER MUST NOW WAIT 20 DAYS TO RECEIVE A CHECK IN WHICH SHE MAY BE ABLE TO CASH DUE TO LACK OF VALID IDENTIFICATION. SHE SHOULD NOT HAVE BEEN ABLE TO PUT ANY MONEY ON THIS CARD DUE TO HER NOT BEING ASKED FOR VALID IDENTIFICATION AT PURCHASE. THE BUSINESSES THAT SELL THIS CARD NEED TO BE MORE INFORMED ON NETSPEND'S POLICIES AND PROCEDURES TO ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. IF THIS WERE TO CONTINUE, THEN THEY SHOULD NOT BE ABLE TO SELL YOUR PRODUCT.

The pros are getting my direct deposit 3 days before a paper check. And being able to overdraft for a $20 fee.
After over TEN years with the company the BIG Cons: I am unable to add my 2 other bank debit cards in order to do transfers. I was able to add a bank account. But every time I try to transfer funds from Netspend which has $849 availabe, an INSFFICIENT FUNDS pop up blocks my efforts!! I called customer service and was assured that this would be remedied within 15 minutes. Lies!