Rudeness and unexperience
Bought a 10 year old dj controller, asked for return but i was out of the time Window. My bad. The problem starts with the rudeness of the customer service. They could have Simply Sayd yes or no, instead they Treated me like i'm stupid, or tryin to screw with them, when i had real problems that i didn't resolved at all and are deemed on the Age of the controller itself.
Helpless and extremely rude. They kinda left me with a 300 euro paperweight and said "ah ah your bad".
Basically.
Couldn't they took back my controller and avoid all this?
Yes they could. But It doesn't seems what they prefer to do, to have an Happy customer and no Money loss. Is Better to get 300 dirty euros and Say "ah ah your bad" to customers. Shame.
Reply from New Line licht en geluid
Rino was too late for a return based on the "wet kopen op afstand". We tried to help him getting his controller up and running (because he is entitled to a working product, even if it's old stock (which was quite clearly mentioned on the product page)).
So here's the supposedly offending bit of my writing:
----------
You can use the following link to download the latest version of Serato DJ:
https://serato.com/dj/pro/downloads
This version works under Windows 10 and 11 (and there’s no newer version than that) and under Mac OS 11 .. 13 (and there’s no newer version than that).
----------
And after that in a new message based on a reply from Rino:
----------
No, you don’t have to install it [the original CD]. You can download Serato DJ, install it and afterwards plug in your controller. Do read the info I supplied you. It’s all there. If you search for Serato DJ VCI-300 you’ll find lots of happy customers using this controller with Serato DJ. We won’t take the controller back since there’s nothing wrong with it and it’s outside the “retourrecht” window.
----------
So just where is the rudeness from my part???
BTW: If he follows the suggestions we made then he has a perfectly working controller includiding a free Serato DJ Pro licence (because the Vestax VCI-300 controller falls under the free Twitch to Serator DJ upgrade list). Below is my final reply to Rino:
-------------------
Thanks for the 1 star review. But because I actually want to help people, here’s the last and final effort from my part:
Your VCI-300 controller is part of a list of products that has free support for a Twitch to Traktor DJ Pro upgrade. See also:
https://serato.com/dj/hardware/vestax-vci-300
“This hardware unlocks Serato DJ Pro for free when plugged into the software.”
So you don’t have to do anything with the original CD-Rom supplied with you controller (it’s 10 years old and very obsolete). Instead you can go to the following page:
https://serato.com/dj/pro/downloads
Download and install Serato DJ, connect your controller and after that start up Serato DJ. Serato DJ will then unlock to the full version since the controller is elligible for the free Twitch to Serator DJ upgrade.
So no, you don’t have a 300 euro paper weight, you have a 300 euro very very nice controller inluding free software of excellent quality.
-------------------