NewBold Solicitors Reviews 

1,329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, often described as exceptional and dedicated. The service provided is frequently highlighted as efficient, thorough, and smooth, making complex processes manageable. Many people appreciate the outstanding customer service and clear communication, ensuring they feel confident and cared for. Reviewers consistently commend the prompt responses and quick handling of queries, with many noting they never waited long for updates. The overall user experience is described as smooth, stress-free, and easy, even when dealing with challenging situations.

What people talk about most

Service

People report positive experiences with service, with many reviewers expressing high satisfaction and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the promptness and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the dedication and attention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the team throughout my house sale. Everything was handled smoothly and efficiently from start to finish. A special thank you to Sarah Alcock, who was always responsi... See more

Company replied

Rated 5 out of 5 stars

Our broker recommended we work with Newbold and I’m so pleased we listened to him! We recently bought our first home and we couldn’t have asked for better conveyancing solicitors than Sarah cook and t... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law firm
  4. Lawyer
  5. Property lawyer

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,329)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just sold my house with these guys

Just sold my house with these guys. Very impressed. Would happily use again.

30 January 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you very much for your great feedback Andrew.

Should you ever need our services again in the future, we would be more than happy to help out!

Rated 5 out of 5 stars

Speedy service

Speedy service, good legal advice at a reasonable price.

22 November 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Afternoon Paul,

We are very grateful for you taking the time to leave us a review.

Your review has been passed on to Sheikh and the team who very much welcome your positive comments.

Rated 5 out of 5 stars

Jacqui and Liane are life savers!

Massive thank you to Jacqui and Liane for their assistance in purchasing our first home! They kept me informed and were always available to take a call when I had any questions! Great customer service, very knowledgable and made the purchase as smooth as possible.

Thanks for the great work both :)

20 January 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Shaun.

This has been extremely well received by Jacqui and Liane and we are pleased that we have been able to assist you in your house purchase.

We hope you are settling in well and wish you all the best in your first home.

Rated 4 out of 5 stars

Got there in the end...litigation is not easy or quick but this Company helped

There were some initial issues when I used this service but once I flagged up my concerns the matter was resolved and rectified.
I was attempting to gain vacant possession of my property which sadly had to proceed to eviction, but was aided by Donna Wilkins & Elisse Ricketts very well and the matter is now concluded

8 January 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Mr and Mrs Smith,

Thank you for your review and kind words regarding the team.

Your comments are very welcome and have been passed on.

We are sorry to hear that you had to become involved within the eviction process although we are pleased that we were able to assist and are glad that matters are now concluded for you.

Rated 5 out of 5 stars

Highly recommend!

I used Newbold Solicitors to help with regaining possession of my property through the eviction process. Sheikh Rahman is a fantastic solicitor who provided me with all the options and information required to proceed with the case. Despite the court delays, Sheikh acted promptly on requests and kept me informed of all developments throughout the five-month period, which was thoroughly appreciated. He is a real asset to the team and a true professional.

I have no hestitation in working with Newbold Solictors again in the future and will be recommending them to my network.

2 January 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your review Sai.

Both ourselves and Sheikh personally are delighted to hear your comments and we are pleased that we were able to assist in your legal issue.

Rated 5 out of 5 stars

Newbold Solicitors dealt with a…

Newbold Solicitors dealt with a stressful situation with regards a sitting tenant. They helped me to serve notice and we had a lawful and successful outcome.

17 December 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your review Ameena.

We are pleased to hear that a successful outcome was achieved and wish you the best with your future dealings with the property.

Rated 5 out of 5 stars

Sarah Cook and team are amazing

Buying and selling a property is never easy, but it can definitely be more stressful without a solicitor who replies fast and is on top of things.

Sarah Cook and her team went above and beyond and sorted out a very stressful situation promptly every time something came up.

Never been able to recommend a solicitor more! Thank you.

15 December 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Rich,

Your review of Sarah Cook's Team is very much welcomed and appreciated.

We will pass on your comments to Sarah and her team who we are are sure will be extremely pleased to hear your comments.

Rated 5 out of 5 stars

In safe hands

Completely stress free and smooth selling and purchasing from start to finish, really pleased with how everything went. Tracey was extremely efficient and all communication was excellent. Would definitely recommend Newbold Cwmbran.

Thank you.

31 October 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Dear Catherine,

Many thanks for taking the time to leave Tracey and her team a review.

We are pleased to hear that you were very satisfied with the service provided and will pass on your thanks to Tracey and her team.

Rated 5 out of 5 stars

Good service

I recently used Newbold Solicitors when purchasing my house. Alysha and Jasmine were really good, they would respond to emails usually within 24hrs and i was never waiting on anything from my solicitors. They were chasing other parties, I would recommend.

6 December 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Sophie.

It is great to hear your feedback and we will pass your positive words on to Alysha and Jasmine.

We hope you are happy in your new home.

Rated 5 out of 5 stars

We have recently used Newbold…

We have recently used Newbold Solicitors Cwmbran office for our house purchase in Suffolk, having been recommended by the estate agency selling the property. What we received, in what could have been a stressful time was exemplary efficient service from Alysha, Jasmine and their colleagues - being kept up to date, questions answered professionally, phone calls answered and returned quickly.
I would have no hesitation in recommending Newbold or using them again in the future

26 November 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Maggie,

We are very pleased to hear your feedback which we will be delighted to pass on to Alysha and Jasmine.

Thank you for your review and we wish you the best in your new home.

Rated 4 out of 5 stars

Mirrored Wills

Mrs. Anne-Marie Hern was very informative, helpful and courteous when we had our original meeting to sort out our two mirrored Wills. Her trainee {we apologise for not remembering the exact name of the young lady who attended to us on the day that we signed and received copies of our executed Wills} but she also was very helpful and courteous. Our only complaint concerning Newbold Solicitors would be that when we first rang Reception at Newbold at the Avondale Estate, Cwmbran, to make an appointment to make our Wills, the price we were actually quoted was less than the price we finally paid.

13 November 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Barry,

Thank you for taking the time to leave Anne-Marie and Isabella a review.

We are pleased to hear that you were satisfied with the services provided.

We have looked into your comments regarding the costs of your Wills and understand that upon taking your Will instructions, these were more complex than the expected level of instructions within our standard mirror Will pricing and the costs were increased due to the same.

Should you have any further queries in respect of this, please contact Mike Dowle at mike.dowle@newboldsolicitors.com and we would be happy to assist further.

Rated 5 out of 5 stars

Excellent service

Excellent service from Alysha and Jasmine, would wholeheartedly recommend Newbold and would not hesitate to use them again for future property transactions. Many thanks

24 October 2024
Unprompted review
Rated 5 out of 5 stars

First class professional service

I have just completed the purchase of a house and was assisted by Gemma Old and her team. This is the fourth transaction where myself or my family have instructed Newbold's and once again I received a first class professional service with sound legal advise and high level customer service.
Gemma and her team are also endowed with a great deal of patience - a worthwhile asset when dealing with me!!
I would not hesitate in using Newbold's again and would recommend them to anyone.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and stress-free house purchase

Had a great experience purchasing my first property with NewBold Solicitors. I was looked after by Jessica, Gemma and Rameen and they were friendly and answered all of the (many) questions I had as a first time buyer. They kept me posted and made the whole process very smooth and stress-free (when I had been warned it would have been very stressful!). I would 100% recommend and work with them again!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, efficient service

We recently purchased a house through NewBold Solicitors. We've been dealt with friendly but in extremely professional way. Jacqui and Liane answered all questions and guided us through the process efficiently.
We would highly recommend NewBold Solicitors.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Awful and insensitive

Same as the review below, they’ve dragged out a simple purchase for months. The case gets passed from person to person and no one has a clue what’s going on. I’ve been told they were awaiting search results but I already had confirmation of these. They said they had partial replies to enquiries when I was told they had the enquiries and they were being reviewed. I have had to ask countless times for updates and it’s like trying to get blood out of a stone. My grandfather passed away last week and I mentioned all this was adding to the stress of tying up his estate. They couldn’t even bring themselves to offer their condolences or acknowledge that I was dissatisfied with what they were doing. Absolutely shocking solicitors and I wish my financial advisor hadn’t recommended me to them just ‘because they were the cheapest’. £1.300 is a lot of money to some people but I’d rather have paid more to get a better service

17 October 2024
Unprompted review
Rated 5 out of 5 stars

My experience was very positive

My experience was very positive. I have used NewBold solicitors when buying a property, I have been taken greatly taken care for and they have taken additional steps and searches to make sure the property is worthy. I was mainly dealing with Jasmine and Alysha, thank you and thanks to the rest of the team.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable service

I found Newbolds online when we needed to instigate legal proceedings to remove a tenant.
They gave very clear fixed pricing at the outset.
More importantly they proved to most knowledgable,speedy and efficient .
Their advice was impeccable throughout .

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Property conveyancing solicitor

I am so appreciative of meeting the berryn kautia team. Everything is going smoothly. As a first-time property buyer, I'm lucky to meet you to finish purchasing.

27 September 2024
Unprompted review

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