Newbridge Silverware Reviews 23,925

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and craftsmanship of the products, highlighting their beauty and uniqueness, especially for gifts and special occasions. Many appreciate the wide selection of items available, from jewelry to Christmas decorations, and frequently commend the efficient and well-packaged delivery service. However, some people were dissatisfied with delivery issues, mentioning delayed or lost orders and difficulties with tracking. A few other people also felt that some products had design flaws, such as earrings that were hard to wear or pens that didn't work, and expressed frustration with customer service regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard, beautiful craftsmanship,... See more

Order

Reviewers mention positive feedback about order. Many customers found the online ordering process easy and... See more

Service

Users describe positive interactions with service, highlighting its efficiency, speed, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I purchased from Newbridge recently. I ordered click and collect. In doing so I accidentally chose a shop up the country instead of Cork. Totally my mistake. I rang the shop and without a moments h... See more

Rated 5 out of 5 stars

These Christmas decorations are unique. I have not found these items anywhere else. Beautifully crafted and so detailed. Very quick delivery and packed well. We like to get family members a new tree... See more

Rated 5 out of 5 stars

Every year I treat myself to a new Newbridge Silver Christmas decoration and this year totals my 50th piece...people give them ro me as Christmas and birthday gifts. I bought the Aurora Borealis Snow... See more

Rated 5 out of 5 stars

Have ordered many times from Newbridge. I have bought various items such as Christmas tree decorations, jewellery and a clock. I have always been delighted with my purchases. Great service and beautif... See more


Company details

  1. Jewellery shop
  2. Gift shop
  3. Homewares Shop

Written by the company

Official Newbridge Silverware. Designer and producer of jewellery, homeware and giftware products and it is this unique history of craftsmanship and experience, combined with a contemporary and fresh attitude to design, that puts Newbridge Silverware on the cutting edge of modern living.

Delivery Information

Written by the company

Details
We currently ship to more than 50 countries, with more being added regularly. Please visit our delivery/shipping page for more information.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The item I ordered was not available available

The item I ordered was not available. I was offered an alternative. But this shouldn't happen. Delivery took a long time. I received no reply to my acceptance of the alternative . So overall a poor customer experience . I was worried I had fallen for a scam as a result

10 March 2026
Rated 1 out of 5 stars

Thank you for your email

Thank you for your email. I understood I was buying a cleaning cloth for silver plated jewellery but this cloth only polishes, it seems. It certainly didn’t clean/brighten my earrings etc at all! May be my mistake in what I ordered but disappointed.

9 March 2026
Rated 5 out of 5 stars

Perfect Baby Gift

Ordered a jewellery box as a keepsake for my new granddaughter. Ordering was easy and straightforward online. Added bonus of being able to personalise the box with her name. Order arrived within a week. Excellent service and very happy with gift.

4 March 2026
Rated 5 out of 5 stars

Perfect

My purchases were a gift for one of my best friend's birthday (today) and she was delighted with both items. Newbridge Silverware provide excellent service, speedy delivery. ease of payment, and a wonderful variety of items to choose from. Many thanks!

5 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look