Newcastle Building Society Reviews 

Helpful and friendly staff

Very helpful and efficient
and dealt with speedily

I am very impressed by the very calm, very helpful approach of the two members of staff who are dealing with my banking problem.

Friendly helpful personal service which enabled me to ask questions and clarifications.

We have a mortgage with them on a discounted variable but there is no way of us finding out what the current interest rate is without calling and waiting on hold. Just wish there was an online account you could see an update statement to show how much you owe, monthly payments, current interest rate etc.

Newcastle building society staff are always pleasant and helpful

Very helpful staff and make you welcome they will go up and above for you 😀

On our recent visit to Darlington branch we found the staff very helpful and friendly. Nothing was too much trouble

PERFECT SERVICE ON MY VISIT TODAY TO NEWCASTLE BUILDING SOCIETY. STAFF WERE VERY HELPFULL AND KNOWLEDGEABLE.

After saving in a fixed ISA for 5 years and 1 month at approx 2%, the early exit penalty is one year's interest any time before this date, with only 2 days' notice before they drop the money into a very poorly-paying account. Why is Newcastle so out of line with other providers? Beware careful savers - it's all in the small print! Oh, and they tell you it's maturing 14 days before the end of the 61 months but you can't do anything until 48 hours before the end of the 61 months!

Terrible service and tedious bank to deal with. If you are able Do Not Use their services. Nothing near helpul or understanding of providing a good customer service.

Excellent service by the staff at the Northumberland Street Branch, very efficient hassle free in sorting my requests.

Always Quality service&in an ideal location.

We were helped so much by the girls at Cramlington today.
We had a very sensitive, safeguarding issue on a relative's account.
Their help totally solved the problem and prevented future difficulties. Can't speak highly enough about the help we received. Great knowledge, understanding, supportive staff.
So grateful.

A pleasant experience on my visit. Efficient and polite was the Receptionist with no waffle as some companies push onto their customers.

Efficient service and a good product.

I'm disappointed I won't be able to do a savings account on this occasion with this building society as they are asking too much on how to write the cheque. I find it impossible to fit all the wording they expect eg Newcastle Building Society, my name and account number on the first line, it's even a terrible squeeze if my name is omitted as an advisor said I could do which I did. Sadly my bank didn't wish to accept the cheque maybe because of my name omitted from the first line. I wasn't given the option of a debit card payment on the phone, just cheque or bank transfer and now it's too late as done something else but hopefully next time

The friendly professional approach to dealing with older customers.
Richard was especially knowledgeable & helpful explaining & providing all the details needed about the products and efficiently dealing with our transactions.
We were most impressed.

Amazing customer service, very helpful. Great service offered. Would recommend to anyone

Very dishonest. prevented me from renewing my mortgage so that they could charge me a higher interest rate which cost me thousands of pounds. Newcastle tried to remove my reviews. I am considering legal action against them as I'm very upset about about how they've treated me.