NewmansHolidayHomes Reviews 

Unfortunately I have had a dreadful holiday, I have also aired my concerns to the receptionist and newmans directly and they do not want to offer compensation for the awful experience. On arrival we couldn’t get to our caravan for over an hour due to the receptionist not recording the registration when this was sent in advance, we recieved entertainment passes for nothing to be open on site at Brean sands unity, I aired this to reception and was told to go into the town, the whole reason for the holiday was to have time away and to go to the onsite offerings due to a incident I had in the past, the kettle was full of debris and I showed this to the team, they didn’t want to resolve my complaint nor provide any offerings, very appalling customer service will not be booking with them in the future, please be aware that they may provide false advertising in the booking confirmation

Nice clean accommodation, good swimming pools with a lovely area to watch the grandson and have coffee & cake, great adventure playground our 11year old grandson loved it the site was very clean and tidy and good recycle bins a bonus would reccomend it and would stay again.

Booked a non pet friendly caravan. The whole caravan was covered in dog hair, on the sofas, carpet, floors kitchen work tops ovan and hob it was stuck to our clothes. When complaining we were told it was a pet friendly caravan but on the booking information it stated in bold written non pet friend. Pets not aloud in this unit. We were told someone could come and vacuum but what was that going to do it was only so say cleaned the the day we arrived. Even the hoover on the caravan was full up with pet hair. When ypu pay for a non pet friendly caravan you should get it

Went for a long weekend break with my sister and cousin to Dawlish Warren. Never again!! The caravan was filthy with soap scum all over the shower, dust everywhere and worktops and cooker dirty.
I contacted Newmans who were all apologetic and vowed to put things right in future. I then looked on Trustpilot and it seems I'm not the only one this company has disappointed. Don't go there.

My sister recommended Newmans having gone before she had no problems. So we booked a 3 bed caravan which was top of the range for September. It was a long awaited holiday, at first inspection the caravan seemed OK. Closer inspection was a different story..the cleaning if it was done was a quick sweep around..body fat was around the shower base, food, tissue and rubbish under beds, curly's left on the bathroom floor..urine stained mattresses. Iron stain on carpet..no bed protector. It was shocking the card said 4 cleaners had cleaned it that day..joke! I did complain and did get a little compensation..but it totally ruined our holiday and unfortunately we will never return to them again for the amount we paid to what service we received was shocking.

We arrived Saturday 2nd September 23, we had no key code sent, we arrived early to have a look around, phoned Newman's to ask for key code which we didn't get, we went to find caravan which was on willows, front row view of the sea which we thought would be a great place, maintenance was there,told us they were sorting out the key lock, the caravan was not ready, he gave us the key code for the caravan, so we went to have wonder around until the caravan was ready, a couple of hours later went back to caravan still wasn't ready phoned Newman's again, then the cleaners turned up if that's what you call them, we waited outside in the car they were in their for about 10 mins, they told us it was ready left key's on table, on first glance every thing looked fine, we inspected it,
Dirty curtains, with mould and hanging of the tracking.
Net curtains which were ripped.
Dirty Windows
Dirty oven, and rusty baking trays.
Main toilet did not work.
Shower way to hot
Beds not made up which we paid for.
Loose decking boards, rusty old outdoor seating which had seen better days.
There was no,tea coffee and sugar canisters.
TV didn't work.
And the list goes on
There was no attention to detail, the caravan need's some TLC,,
Please people don't trust the pictures that you see on Newman's,they are all out of date,
I'll never use them again, I put my trust in them,,no more, I will go private.

For the past five years, we have consistently visited Devon Cliffs, which we found to be an ideal location for our needs, and the park itself was fantastic. During these trips, we always made reservations through Haven.

This year, we opted to try 'Newmans Holiday Homes' as we noticed it was slightly more cost-effective. Given the financial challenges of the year for everyone, we thought it was a wise choice.

Our stay was from August 28th, 2023, to September 1st, 2023. However, upon arrival, we were immediately struck by the absence of any discernible scent, unlike our previous experiences with Haven, where the smell of cleaning products greeted us upon opening the door, giving us confidence in the cleanliness of the caravan.

Upon closer inspection, we discovered several issues. The pillows on the sofa had stains, the kettle was dirty both inside and out, the plate rack contained remnants of old food, and the shower had substandial mold growth. In the bedrooms, the mattresses were stained, with one even having blood stains. Not an ideal start to our vacation!

We contacted Newmans and requested a proper cleaning of the caravan to ensure a clean environment for the duration of our stay. Shockingly, we were informed that they couldn't arrange cleaning until after our departure!

We found this response utterly unacceptable and demanded to speak to someone higher up within the company. A lady contacted us within an hour and reiterated the initial response but offered mattress protectors and a new kettle. We also requested bleach to clean the caravan ourselves, as we didn't want our one-year-old exposed to such filth. To their credit, they did send everything, including the bleach.

The Newmans representative explained that their hands were tied because the owners were unwilling to invest in occasional deep cleaning, which we found deeply disappointing.

Despite being cheaper than Haven (though still costing £700 for five days), our overall impression was that booking with Newmans meant we had to roll up our sleeves and clean the place ourselves.

This experience has not only deterred us from Newmans but also left a negative impression of Devon Cliffs in general. Haven should reconsider whether they want to continue their association with Newmans, as it appears to be damaging the park's reputation, based on our experience and other reviews we've seen.

We stayed at golden sands and booked through newmans. One word of advice do not book through this company.
No key code still not one to this day luckily park had a spare
Caravan was filthy dirty bed sheets in wardbrobe Pube on toilet grease on kitchen floor dirty nets with holes in burnt out hoover rubbish under bed list goes on DO NOT BOOK

Stayed in IC15 which was no pets, should have been inside for 16.00 but caravan was still being cleaned,when we entered the caravan we were annoyed that we had to clean the fridge which was disgusting the cutlery was still covered in grease, I rang and complained to newmans about the the cleaning we had to do we have photos of a cushion which looks like it's been chewed by a dog food deposits under cushions stained mattress and the list goes on the pictures on newmans website must have been taken years ago don't go there.
The shower had no lights working the fan was not working again contacted newmans the emergency number over the weekend was useless we left a message no one called us back until Monday eventually told we needed an electrician. Friday was the soonest he could get there.im sorry but this is not what we paid for you need to take up to date pictures of the caravan people will be using not what they looked like years ago... the light which was hanging from ceiling in the bathroom was dangerous this should have been sorted before anyone was aloud near that caravan.
Newmans were worse than useless.
Terrible.

Absolutely awful. Our caravan was filthy. The smoke alarm was covered in tin foil and people before had been smoking. I arrived to also find medication left in the unit. The unit was cleaned again by newmans to which after I had to clean further, I would had preferred to have a full refund but as my children were looking forward to this holiday I was placed in a difficult position, to stay in a filthy caravan or go home. That evening the smell of sick was so strong, I think someone had been sick in the main bedroom and therefore I had to sleep in a single bed with my four year old while my son slept in the seatee. I would never book through this company. The Manager Shaun was very unhelpful and I will therefore take this further with the help of ladrum bay who are fully aware of the issues we have faced on this holiday.

Stayed at devon cliffs , in caravan 205x juniper close . It was lovely , the caravan was so homely inside and very well equipped and a sea view . The site is brilliant , there's something for everyone , all ages . Its so well kept, no rubbish etc . Beach is lovely. Newman holidays kept us well informed and not a hitch anywhere. I will definitely be going back

Hired a private caravan at Ladram Bay site. Have been going to this site for years, in a tourer & Ladram's own static caravans. This time we hired thru Newmans. First impressions were OK. It was in a nice position, good views, plenty of outdoor space, parking. Inside space seemed OK. Clean bathrooms, kitchen. Then you notice little things like a grubby sofa bed, tired carpets, no blind in the bathroom, spider webs all over the verandas. Glad we brought our own sheets/towels. Furniture was obviously still there from when it was first bought, needed a bit of a refurb. We had a problem with one of the showers, it wouldn't turn off! Husband had to crawl under the van to turn water off! Couldn't get a signal on my phone so had to go down to ladrams reception & ask to use their phone to contact Newmans. After a tedious session of going thru a menu finally spoke to someone who sounded bored. Explained the problem, mentioned the grubby sofa bed (just lucky no one was sleeping on it) & to be fair, within the hour maintenance came to look at the shower, tho he asked husband to crawl back under van to turn water back on so he could stand by the shower to check if it was on! Fortunately water came on but he was able to turn it off, seemed it was a fault with the tap, said to keep an eye on it & if it happens again he would replace it. Fortunately, it didn't!
I have rated it a 3 due to the position of the van & apart from the sofa it was clean but is in desperate need of a refurb. We did stay an extra 2 days due to weather being so nice. Would possibly stay again if we knew that the sofa had been sorted & new beds put in.

Really good price in comparison to sites prices.
Only grumbles really were the bed linen which we paid for had blood stains on it and so did the duvet!
Not a great start really to the holiday. Really the cost of duvets you need to replace them.
The van itself had everything we needed. Just needed a good clean and declutter. There was stuff everywhere! A broken coat hanger on a random shelf - which newmans should have seen and cleaned prior to guests. The amour of spiders and webs in the van was ridiculous.
I personally will not be renting through Newmans again. Our family member had booked through the site - worked out £100 more for the week however the little touches and final finish to the van were 100% worth it. Plus that cost included access to pool on site etc.

Stayed on unity farm brean, the place and caravan was lovely Can not fault it. But newsman’s holiday who I booked with do not care about there customers at all, thay will put you and your family through hell and not give crap!! I booked last year for this Easter week end and the day before me and my family was due to come down thay rang on the morning to say the van wasn’t available!!! I thought it was a joke but no. Thay said thay refund the money me and my family was devastated. Then thay rang back in the afternoon to say it was available but iv got to pay again because we had refunded you!!! I had no refund in my bank so I had to pay the £435 again, this left me with no spending money.. stress that newmans holiday put me through In the space of less than 24hrs was unbelievable…just be very careful when you book through these guys That thay are unreliable and till you get in that holiday home you can’t trust them!!!! And you won’t get any sort of compo or discount for your inconvenience… just be aware! imagine if you had booked a week holiday costing you £1200. And thay cancel it 24hrs before!! Can you afford to pay that again in less than 24hrs!!!

My son and I having been coming to Devon Cliffs now through Newmans Holiday for the last 8 years and have never been disappointed.

Great range of caravans and lodges to suit all budgets and family sizes. Prices are not excessive and you definitely get better accommodation than booking through Haven directly. If you need to they have very flexible payment plans too.

Always keep you informed on the approach and throughout your holiday. The accommodations have always been spotless on arrival. I really can't find fault in Newmans. We are booked to come back in July and I'm sure we will be back again in years to come. Thanks as always Newmans.

Booked a short break on Devon Cliffs through Newmans holidays…
Caravan was on cyprus way, the most filthy, unhealthy accommodation we have ever stayed in! We cut the break short due to the smell and dirty conditions..
Yes it had a seaview, it ends there!
Maintenance brought us sheets to cover the filthy sofa the night we arrived. We had to go out and purchase cleaning products as the fridge and freezer still had food in it and stained, crumbs on the toaster and work tops, oven gloves should have been thrown away. Scatter cushion covered in god knows what stains, filthy mattresses the list goes on!
Our dog was barking to get under the sofa, pulled it out to find a half eaten dog bone, chips, mushrooms, e canister and a full set of human toenail clippings!!!!!
We left the next day… customer service is atrocious..they gave us £25 initially for our cleaning products… because, you know… it’s what you really want to do after a long drive..
but we just couldn’t relax or stay any longer..
We asked for a partial refund, customers services said we were happy to accept the £25 and thought that was the end of it…talking over me was not the route to take. we battled to get a partial refund so after copying heads of department in our emails as we were getting nowhere it was granted.. terrible company, customer services and filthy unhealthy accommodation. Shame you cannot add photos to this review, they have opened a few eyes to the people I’ve shared them with.

We booked with newmans, caravan spruce 25. When we arrived we were greeted with a pig sty which pig stys are cleaner than this caravan! The door had to be wedged open. It smelt awful the bedding had mould on and the mattress had really bad stains, the shower was dirty, crockery and glasses had not been washed net curtain had holes in, table had cuts and chunks missing the pull out bed had stains as well! Absolutely disgusting!!!! We sat in the car until we were given a different caravan due to the stench, how can Newmans let this caravan out in such a state??I could go on but haven't got the time.....!

!!!! CAUTION!!!!!
DO NOT BOOK THROUGH THIS COMPANY! ABSOLUTELY FILTHY THE CARAVAN WAS WHEN WE ARRIVED HAD TO CLEAN IT OURSELVES ON ARRIVAL. GOOD JOB I TOOK MY OWN BEDDING. THEN AFTER DEPARTING THEY DEDUCTED A FURTHER 150 POUNDS ALONG WITH MY 50 POUND CARE BOND FOR CIGARETTE BURNS ON THE CARPET (SO £200 IN TOTAL) WHICH WAS NOT FROM US AS NEITHER ME NOR MY PARNTER SMOKE. ABSOLUTE JOKE. WE REPORTED PROBLEMS WITH THE CARAVAN TO THE NEWMANS RECEPTION ON ARRIVAL (WE WERE LITERALLY THERE 5 MINUTES AND WAS APPALLED) AND SAID THEY WOULD LOG IT ONTO THE COMPUTER WHEN ITS BACK UP AND RUNNING, OBVIOUSLY THIS WAS NOT DONE. WHEN PHONED AND TOLD THEM THAT THEY HAD DEDUCTED MONEY FROM OUR ACCOUNT FOR SOMETHING WE HAVEN'T DONE THEY SAID THEY ARE GOING TO LOOK INTO IT.
WILL NEVER BOOK THROUGH THIS COMPANY EVER AGAIN.
FRAUDULENT IF YOU ASK ME.
UNITY FARM BREAN SANDS. WOULD RECOMMEND YOU BOOK THROUGH THE ACTUAL SITE. Only put a 1 star as i had to put something to leave a review.

Would give 0 but not able. We booked a caravan last minute through newmans for Devon cliffs and recieved a moldy, dusty, dirty, run down caravan, they will only give us a partial refund of 15% because we didn’t want to wait around while on our holiday for them to re clean (even though they assured me it had been cleaned and checked when I first spoke to them) and to replace the mattress’s and microwave. I’m sure some caravans are lovely as they are privately owned but don’t trust newmans as they clearly don’t keep an eye on what they are managing and will let anything be rented out. Our caravan had black mold, other peoples dirty socks, eye drops (my 1 year old found on the floor as we walked in), dark brown stains, and a rusty microwave. Plus it stank of mold and dust. There was Broken furniture, broken curtains, nicotine stains, dodgey windows and just overall not what you would pay to stay in.

It saddens me to say that on this occasion my stay was very far from the relaxing getaway I was hoping for. I knew the caravan was old from the pictures but there was clearly no work done to up keep this place at all. As soon as you walk in you are hit with a strong musty smell. On first inspection I found damaged sofas, a moth smudged into a door cobwebs and spiders, a bottle of eye drops on the floor that my 1 year old had picked up, dirty socks in the cupboard, a rusty microwave and just a general lack of hygiene. All of this I could look past if it wasn’t for what I found next, large brown stains on the mattress in one of the bedrooms and even more worrying black mould over another in the room my baby was meant to sleep in. My partner also has asthma and was struggling to breath due to the musty atmosphere. Needless to say we didn’t spend another night in there an squashed in with my in-laws in there caravan having to stay in the living space and also ruining there holiday. I have attached photos regarding each problem mentioned and would ask that you do not let this caravan out to another family until they are rectified. I would also like a full refund as this accommodation was not fit for purpose and frankly and health hazard.