I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
Company replied
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My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
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Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
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I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
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Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use app
Easy to use app. Pricing seems in line or better than other sites. No excessive fees added to ticket prices. E-ticket convenient.
5 March 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing! We’re pleased you found our prices competitive and the e-tickets convenient.
It was easy to see what was available…
It was easy to see what was available and what seats we should purchase, and the prices were reasonable.
Checkout was also no problem.
5 March 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your feedback. We’re glad to hear you found it easy to choose your seats and that the pricing and checkout process were straightforward.
I mistakenly bought a ticket after…
I mistakenly bought a ticket after trying to canceling and rebook a ticket. No phone customer service and their Chat is automated. Impossible to try to reach someone. AND their service charge is ridiculously expensive!! find another buying site!!
4 March 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your feedback. I see that our customer support team has been in touch with you to assist with a refund. Please follow up with them directly if you require any further assistance!
My tickets were cancelled without my…
My tickets were cancelled without my knowledge. I had tickets protection, but was offered a voucher/ theatre credit I even couldn’t contact anybody to figure out why it happened and how I can get my money back
Terrible experience.
4 March 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review. We want to investigate why this cancellation occurred and ensure you receive a fair resolution.
Please contact us at help@newyorktheatreguide.com so our team can review your account and information.
Great service!!
The purchase went through very quickly and I was easily able to get the seats I wanted
3 March 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing! We’re pleased your booking was fast and easy, and that you got the seats you wanted.
The customer service was great and…
The customer service was great and helped me resolve my issue quickly.
28 February 2026
Reply from New York Theatre Guide
Thank you for your kind words. We’re delighted our customer service was able to resolve your issue efficiently.
Michael replied in a speedy fashion and…
Michael replied in a speedy fashion and helped me resolve my issue.
27 February 2026
Reply from New York Theatre Guide
We really appreciate you taking the time to leave this review. It’s great to hear Michael provided speedy and helpful support.
New York Theatre Guide is wonderful
New York Theatre Guide is wonderful! Their customer service response time was great and Finnian was super helpful with our dilemma. We’re very happy with result and definitely recommend.
23 February 2026
Reply from New York Theatre Guide
It’s wonderful to know that you had a positive experience with our team. We’re always here to ensure a smooth and enjoyable ticket-buying process, and we can’t wait to assist you again on your next trip to the theatre!
Snow/Injury upset
Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. Micheal was kind and u derstanding issuing a voucher - which I have passed to my hosts as a thank you for my rehabilitation time! Really kind of you and greatly appreciated. I will book again with such a good company.
22 February 2026
Reply from New York Theatre Guide
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to helping you with your future theatre visits!
Super easy experience in terms of…
Super easy experience in terms of ticket purchasing. The sales associates are genuinely so helpful and attentive throughout the entire purchasing process. Prices are very fair as well. Not usual for me to write testimonials, but here I am. Thanks!
15 February 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for sharing your experience. We’re so glad to hear the ticket purchasing process was easy and that our team was helpful and attentive throughout. We really appreciate you taking the time to leave this feedback.
Don't buy any tickets from New York…
Do not buy any tickets from New York Theater unless you are 100% sure to show up for their shows. Spending over $20 per ticket to purchase the "Ticket Protection" does NOT cover your expenses. It covers only a year from the purchased date (not the show) to find another show: will not refund any money even you had to cancel the tickets within 6 hours. They will not refund your money, only a voucher. Period. Ticket Protection is a scam.
* updates: Provided information requested via email and no feedback from anyone since then...
6 February 2026
Unprompted review
Reply from New York Theatre Guide
We’re sorry to hear about the difficulty you experienced. We can’t find any contact under the details provided, but we’d love to help resolve this and explore what options are available. Ticket Protection covers 100% of your order cost, less the protection fee, which is included at checkout. We’ve requested more information about your order, and once we receive your reference number, we’ll be able to look into this for you.
Thank you, Michael NY Theatre Guide
Michael handled my inquiries in a knowledgeable, patient and timely manner. I really appreciated his help with the cancellation of our Broadway show in NYC. Above and beyond.
12 February 2026
Reply from New York Theatre Guide
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. Providing excellent service is our top priority, and we truly appreciate your support. We look forward to helping you with your future theatre visits!
Difficulty getting my tickets because of my mistake
I had incorrectly entered my email and the chat and the team were able to correct the situation and ease my anxiety about getting our tickets
12 February 2026
Reply from New York Theatre Guide
Our team is dedicated to providing the best service possible, and it’s great to know we could make a difference for you. We truly appreciate your kind words and look forward to helping with your future theatre plans!
"Ticket Protection" does NOT protect…
"Ticket Protection" does NOT protect your expense. Apparently buried away in the legalese where they know customer will miss is the fact they will not refund your money. Period. Ticket Protection is a scam. They respond to a ticket cancellation with a voucher--as if going to New York City is something that does not require a couple thousand dollars of transportation and hotels. "Oh, I'll just hop onto my private jet next weekend to use my New York Theatre Guide VOUCHER."
11 February 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced. Ticket Protection provides a credit voucher rather than a cash refund, and the details of this are outlined at checkout. We can’t find any contact under the details provided, but we’d like to help resolve this. We requested more information but haven’t received a response yet. Once we have your order reference number, we’ll be able to review your case and explore what options are available.
A query about a list email confirmation…
A query about a list email confirmation was dealt with quickly and resent promptly.
30 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the feedback! We are glad to hear that our team was able to quickly address your query and resend your confirmation email without delay. We know how important it is to have those details handy before a show!
Cassian was brilliant and incredibly…
Cassian was brilliant and incredibly helpful - My concern was addressed quickly and I would say this was a 5 star customer support experience without a doubt. Thank you! :)
23 January 2026
Reply from New York Theatre Guide
Thank you so much for the 5-star review! We are thrilled to hear that Cassian provided such a brilliant and helpful experience. We'll be sure to share your kind words.
Take note that ticket protection is for…
Take note that ticket protection is for a voucher for another show, not for a refund, but the customer service team including Jenny and Michael were helpful in making this work for me. Thanks Michael!
23 January 2026
Reply from New York Theatre Guide
Thank you for your feedback! We are glad Jenny and Michael were able to assist you and help make the voucher process work for your needs. We appreciate you highlighting our Ticket Protection policy, as we aim to provide flexibility for future bookings when plans change. We’ll be sure to pass your thanks along to the team!
Very trust worthy
I was having issues with locating my tix and hoping to exchange them. After interchange with AI, I was connected to person who understood all my issues and was very helpful. I was uncertain about using TheatreGuide but they were terrific!
22 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the wonderful feedback! We are so glad that our team was able to step in and help you locate your tickets and navigate the exchange process. It’s great to hear that we could turn your uncertainty into a positive experience. We look forward to helping you with your next theatre outing!
Easy to work with and a quick response
Easy to work with and a quick response
17 January 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the feedback! We are glad to hear you found our team easy to work with and were happy with the quick response time. We look forward to helping you again soon!
Reply from New York Theatre Guide
Thank you for the feedback! We are glad we could help you resolve the booking error quickly. We hope you have a wonderful time at the show!
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