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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness in managing pain, improving circulation, and providing relaxation, with many noting significant relief from various conditions. The staff is consistently highlighted for being friendly, informative, caring, and professional, offering helpful demonstrations and excellent support. However, some people were dissatisfied with the service, reporting issues with product quality and durability, as well as experiences of high-pressure sales tactics. A few other people also felt that the products were awkward to use or that the therapy heightened their aches and pains.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products for helping... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and... See more

Service

Clients share ambiguous opinions on service. Many reviewers express satisfaction, praising the support and... See more

User experience

People report positive experiences with the user experience. Many customers use the product daily, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Niagara Therapy has made a huge difference in managing my knee pain. The vibration therapy has helped reduce stiffness, improve circulation, and ease the discomfort I was living with daily. It’s bec... See more

Rated 5 out of 5 stars

I have been using Niagara Therapy for almost 30 years and being able to relax my muscles myself has been the only answer to back pain I had since I was 8 years old. Exercise on its own is not enough,... See more

Company replied

Rated 5 out of 5 stars

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonst... See more

Company replied

Rated 5 out of 5 stars

Usually I don't stop for a marketer for some reason it caught my eye, I met the lovely Maryanne & the rest is history. I have had my pad since Feb 2021 & use it every day. I have lymphoedema, breathin... See more

Company replied


Company details

  1. Medical technology manufacturer

Written by the company

At Niagara Medical Therapy, we are dedicated to enhancing the lives of Australians through our non-invasive therapeutic solutions. As a trusted leader in therapeutic medical equipment, our mission is to support people of all ages in managing pain, improving mobility, and assisting recovery, all from the comfort of their homes or care environments. Using its own Cycloid Vibration Therapy, Niagara Medical Therapy devices are designed to deliver gentle, rhythmic cycloidal massage therapy that stimulates circulation, reduces muscle tension, and helps manage a range of health conditions. Proudly serving Australians since 1969, Niagara devices have been successfully used by healthcare professionals, aged care providers, and individuals to create personalised therapy solutions that make a real difference. Whether it is supporting rehabilitation, aiding in pain management, or improving overall quality of life, Niagara Medical Therapy is committed to delivering proven, drug-free, and accessible care backed by decades of experience and clinical research.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We were very happy with all the…service provided

We were very happy with all the information provided.Micheal has been very helpful with setting our chair up. Now we are looking at a bed

21 October 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Gail! We appreciate you taking the time to give us your lovely review. Please let either Michael or our Client Services Team (1800 777 042) know if you need anything at all in the future. Wishing you all the very best of health in the years ahead.

Rated 5 out of 5 stars

Cherie-Lee was very helpful and has…

Cherie-Lee was very helpful and has explained the product very well. She has gone through the pricing and payment options very clearly and I am clear on what my options are.

14 October 2025
Unprompted review
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Reply from Niagara Therapy

Thank you, Kerry for your lovely review. Great to hear that Cherie-Lee has explained everything to you thoroughly and we wish you the very best of health in the years ahead.

Rated 1 out of 5 stars

The pressure for me to buy immediately…

The pressure for me to buy immediately the Therapy chair was terrible. Telling me my GP and Cardiologist aren't helping me with drugs. They got angry that I wouldn't agree to buy chair and insinuated my life will be shortened. 2 weeks later I have very little fluid in my legs as I tried to tell them I was on medication that causes fluid retention. I'm 74 I don't appreciate this kind of bullying.

3 September 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Dear Carolyn,

We are very sorry to read about your experience and sincerely apologise for any distress caused. At Niagara, we have strict compliance training and policies in place for all our team, and we take concerns like yours very seriously.

It is never our intention for anyone to feel pressured or uncomfortable, and we regret that this was your experience. Our only focus is to help people feel better and enjoy better health. Please be assured that we will address this matter internally to ensure our strict standards for compliance training and conduct are upheld at all times.

We would greatly appreciate the opportunity to understand more about what happened. Could we please ask you to contact our Client Care Team directly on 1800 777 042 so we can discuss your experience in more detail and take the appropriate steps.

Thank you for bringing this to our attention. Once again, we apologise for any stress this situation has caused.

The Niagara Client Care Team

Rated 4 out of 5 stars

Massage

I was only looking for a service of my 30+ year old bed. Still working and with its elevating facility was brilliant during my bronchial pneumonia! Unfortunately, all the massages on the day heightened my aches and pains to such a degree that I could only just get out of bed the next day!

10 September 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Hi Dave,

Thank you so much for taking the time to leave us a 4-star review and for sharing your experience. It's wonderful to hear that your bed has served you so well for over 30 years, and especially that it provided comfort during your recovery from bronchial pneumonia.

However, we are concerned and sorry to learn that you felt so sore the next day. If you could please give our Client Care Team a call at your convenience to provide a little more information about this.

You can reach the team on 1800 777 042.

We value you as a long-term customer and look forward to speaking with you.

Best regards,
The Niagara Client Care Team

Rated 5 out of 5 stars

My niagara pad is the best investment I’ve ever made!

I have had my NIAGARA massage pad now for more than a year!
I have been using it nearly every day!
The severe cramps I was getting for many years have actually stopped ! if it feels like cramping in my legs I put my legs over the pad and it works like magic! I used to nearly overdose on magnesium but now it’s just a normal amount for Health. The support from the representative is absolutely wonderful ! after all this time Maryanne still gets in touch to see how I’m going.
I am so glad I found this company. Best money I have ever spent!

31 August 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

ThaHere’s a shorter version of the reply:

---
Hi Bibi,

Thank you for your wonderful review! We're so glad the Niagara Cyclopad has helped with your cramps and has become part of your daily routine. It's great to hear that Maryanne’s support made a difference too. We’re always here if you need anything!

Warm regards,
The Niagara Team

Rated 5 out of 5 stars

The customer service is very good and…

The customer service is very good and rare in today's world. Your representative Maryanne provide good communication, not only presale but after sale also. She provide good information at the demonstration she did at my home.
Although the Nigara Vibration Pad was originally purchase for my disabled son, I also use it frequently and find very therapeutic. We have used it daily for 2 years now. The quality of the product is very good, finding to robust The connection leads are very well made for long life and the good life from the battery. It is now part of our daily life.

18 August 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Hi Tucky,
We are thrilled to have received your feedback and review of the service you have experienced with one of our Senior Therapy Consultants and your Niagara Travel Cyclopad. Since 1969, we have focused all of our efforts to help people feel better, and it is great to hear that Niagara has become a part of your day-to-day life. Please make sure you reach out if you ever need any assistance at all.
Kind Regards - Niagara Client Care Team

Rated 5 out of 5 stars

Maryanne Kent was fantastic

Maryanne Kent was fantastic, I have had massage chair for over 9 years and my circulation and arthritic pain has improved since the purchase of the niagra chair. Highly recommend.The after purchase support from Maryanne has been first class and very helpful .Maryanne continues to be extremely helpful, friendly, knowledgeable and professional.

24 July 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Hi Darryl,
Great to hear that your Niagara CVT Recliner has been able to assist your circulation and pain over the last nine years. Thank you for taking the time to provide your lovely review of Niagara and one of our Senior Therapy Consulants. Maryanne is so passionate about helping people with their health concerns and is a true asset to our Company. Wishing you all the very best of health in the years ahead.
Kind Regards,
Niagara Client Care Team

Rated 5 out of 5 stars

Thank goodness for Niagara

Usually I don't stop for a marketer for some reason it caught my eye, I met the lovely Maryanne & the rest is history. I have had my pad since Feb 2021 & use it every day. I have lymphoedema, breathing problems & arthritis. I wouldn't be without it. I had a visit from Maryanne a few days ago & she reminded me of how to make the most of my machines. The follow up from Maryanne has been fantastic.

27 May 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you Roy, for writing such a lovely account of your experience with Niagara so far. We are really happy to hear that you are loving using your Niagara Pad and are making the most of it. Keep on using as much as you can and make sure your reach out Maryanne or our Client Care Team at Head Office if you need anything at all.

Rated 5 out of 5 stars

The key to good service is a good…

The key to good service is a good consultant. Maryanne Kent has been an excellent consultant over the past 8 years.
She is very personable, she has a thorough understanding of Niagara products, she offers good support and is willing to answer any questions.
8 years ago I purchased a chair for my late husband when he was diagnosed with cancer. The chair was such a benefit to him, providing significant physical comfort and support with gentle massage. During his last weeks he spent all his time in the chair even sleeping at night. We were both very pleased it made his last months and weeks so comfortable.
More recently I spent many weeks in comfort in the chair while rehabilitating from surgery.
5 years ago I purchased a bed and I am really happy with that, too. I have post-polio syndrome and have fatigue and muscle weakness. The bed is so comfortable and the massage really helps my muscles feel relaxed.
I would recommend a Niagara product to anyone, especially whether you have health issues or not.

23 May 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

We couldn't agree more, Gail. Maryanne is a wonderful asset to our business. Thank you for taking the time to provide such glowing feedback. We really appreciate it, and so happy to hear that both you and your husband have received so much comfort from using our therapy products over the years. We wish you the very best of health and wellness in the years ahead.

Rated 5 out of 5 stars

My recliner chair

I met Maryanne at the Wauchope Show in 2018. She came to my home and gave me a demonstration.
I ended up buying a recliner chair. I absolutely love this great chair. It helps me with my aches and pains.
I don't get cramps at night anymore and it also helps with my circulation.
It is a good pain manager.
It gives great massages too.
I highly recommend Niagara Therapy and my recliner chair as it not only helps my aches but is comfortable too.

23 May 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you for sharing your wonderful feedback. Great to hear that you are getting so much benefit from your Niagara CVT Recliner. Please let us know if you ever need any assistance and we wish you all the very best of health in the years ahead.

Rated 5 out of 5 stars

If works and it’s portable

I met Maryanne just over a year ago at my CWA meeting. I have both Rheumatoid and Osteo Arthritis and recently diagnosed with Parkinson’s disease. Parkinson’s has affected my left leg & foot and caused weakness.

My day starts at 6am with Parkinson’s medication and then I sit with the massage Pad on my back which helps get me going.

It relieves my back stiffness. It’s very soothing. Sometimes I go back to sleep with it on.

I use the hand unit on my feet to help with the circulation and on my thigh for Sciatica.

When we travel in the caravan we take the Pad and hand unit. Last year we went on a cruise and I was able to take the hand unit in my carry on luggage.
I can’t be without it!

Maryanne has followed up regularly with after sales contact to ensure I’m using it correctly and getting the benefits from it

9 May 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you Marianne, for giving such a wonderful account of your experience with Niagara. We are so thrilled that our therapy has been able to help you enjoy each day with less pain, stiffness and better circulation. Wishing you all the very best of health in the future.

Rated 5 out of 5 stars

I have had a Niagara Chair

I have had a Niagara Chair for 10 years now and use it every day. It eases my arthritic pain, helps my mobility and reduces fluid in my ankles. The customer service has been great over the years.
Anita

5 April 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you so much for taking the time to give your feedback. We really appreciate it. If you need any assistance at all the please let us know by calling 1800 777 042.

Rated 5 out of 5 stars

I have had a Cyclo Pad since 2021 and…

I have had a Cyclo Pad since 2021 and use it most days for 30 minutes. I find I get out of my chair much easier, stand up straight with no back pain. I do recommend Niagara Therapy to anyone with similar health issues.
Ted

31 March 2025
Unprompted review
Rated 5 out of 5 stars

The product really does work & works its magic.

My chair has become a way of life & is used every day 3 times a day. I bought my first chair in 2013 & traded it in for a new one in 2022 because it has been a useful tool for my health. It has been helping me with my Arthritis in my lower back & both my hips. My recent experience with Chubba has been both helpful & thought provoking. I would recommend Niagara to everyone.

30 March 2024
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you so much for your kind words! We're truly delighted to hear that your Niagara Therapy Recliner is bringing you relief and comfort. Please let us know if there is anything at all we can help you with in the future. Thanks again.

Rated 5 out of 5 stars

This is really helping with my Neuropathy

Hello there,
I'm so glad I stopped to talk to the lovely lady in the shopping centre. A few days later Eren from Niagara came out and showed me how I would benefit from improved blood circulation and lymphatic drainage. He was very supportive and showed me how I could gain some relief from neuropathy in my feet as well as stiffness in my muscles and joints. It really worked! I've been using the therapeutic massage pad and hand held device daily for about 2 months now. My joints are so much more flexible and my muscles are much looser too. Eren told me it wouldn't cure nerve damage in my feet but increased blood flow would make a big difference to my overall well being. It really has! My feet are feeling so much better now and I can easily wiggle my toes. I must use it every day though. It's not a miracle cure. Use it or loose it as they say. I am very happy with my investment and would recommend it to anyone who is suffering from poor circulation and all of the symptoms related to that.
Yours Truly,
Alfred Looman

25 March 2025
Unprompted review
Niagara Therapy logo

Reply from Niagara Therapy

Thank you, Alfred for giving us such a detailed account of how Niagara has been helping you. We are thrilled to hear that you are getting such good benefit from our therapy. Wishing you all the best of health in the future.

Rated 5 out of 5 stars

I have a Niagara Recliner and Bed

I have a Niagara Recliner and adjustable bed.
The pain relief I get from using them is wonderful.
I would recommend Niagara to anyone.
The client care from Niagara consultants has been very uplifting and comforting over several years since I purchased my equipment.
Betty

25 March 2025
Unprompted review

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