Daryl was a brilliant engineer with a vast knowledge of air source heat pumps. He spent the time to explain how a heat curve worked which I had not understood after having our heat pump for over 15 y... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the... See more
2 days training with Phil Barsanti Really enjoyed both days learning all about servicing and maintaining the NIBE product range. Phil delivered a great course, and enriched the training with h... See more
It is rare to meet a tradesman as diligent As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investi... See more
Company details
- #94 of 117 best companies in Heating service
- #7 of 11 best companies in Manufacturing Service
Written by the company
For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.
Contact info
Broom Business Park, Unit 3C, Bridge Way, S41 9QG, Chesterfield, Derbyshire, United Kingdom
- 0330 311 2201
- homeowner.care@nibe.co.uk
- www.nibe.co.uk
4.6
Excellent
583 reviews
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This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
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Technical support
Reached out to NIBE for some technical advice and PCDB codes for their products to use in some SAP assessments. Ben Tunningley was super helpful and quick to reply!
3 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that he was able to provide helpful technical advice and support with the PCDB codes required for your SAP assessments. We understand the importance of providing accurate information quickly, and we’re pleased that Ben was able to assist you.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Steve was excellent
Steve was excellent , on time , very polite , friendly and tidy
16 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a professional and friendly service, arriving on time and leaving everything tidy following his visit. We understand how important it is for our engineers to provide not only technical expertise but also a positive experience in your home.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Excellent technical advice from Ben Tunningley
Ben Tunningley has been really helpful providing technical assistance for NIBE products. As a sustainability consultant, I’ve had several queries around NIBE’s product offerings and their performance within SAP calculations, and Ben has consistently given clear, knowledgeable advice that’s made a real difference to my work and the advice I can provide my clients. Highly recommend.
15 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience with Ben.
It’s fantastic to know that Ben has been able to provide clear and knowledgeable technical support around our product offerings and SAP calculations. We understand how important accurate information and expert guidance are when supporting sustainability professionals and their clients.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Fast and professional service
Fast and professional service. Technician Steve was very knowledgeable and helpful. Answered all my questions and advice accordingly
10 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a fast and professional service, while taking the time to answer your questions and provide helpful advice. We always aim to ensure our customers receive clear guidance and feel confident with their system following a visit.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Brilliant servicing from Daryl
Had the annual inspection by Daryl, and he was amazingly helpful at describing how we can economize with the system. Top man, the most helpful engineer we've had in 15 years.
15 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s fantastic to know that he took the time to explain how you can optimise the performance of your system and help improve efficiency and running costs. We’re especially pleased to hear that his knowledge and approach made such a positive impression after many years of engineer visits.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Had a great chat with Ben Tunningley…
Had a great chat with Ben Tunningley this week. It was great to have someone who know SAP going through the product line and the benefits it can add to calculations.
14 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that Ben was able to share his knowledge and provide useful insight into our product range and how this can support SAP calculations. We understand the importance of having accurate technical guidance, and we’re pleased that his expertise helped add value to your work.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
ASHP designs for a large residential project
As a Design Manager, I found the Nibe representative (Ben Tunningley) to be an excellent partner during the feasibility and tender stages of our residential development. Their early engagement, technical expertise, and pragmatic approach helped us assess viable air source heat pump solutions that aligned with both our performance and commercial objectives. They provided clear, well-structured proposals, responded quickly to design queries, and demonstrated a strong understanding of the challenges associated with large-scale residential schemes. Their input added real value to the design development process, and I would be confident in recommending them for future projects.
14 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear about your experience working with Ben during the feasibility and tender stages of your residential development.
It’s fantastic to know that Ben’s technical expertise, collaborative approach, and understanding of the challenges associated with large-scale projects helped support your design process and decision-making. We understand the importance of providing clear, practical guidance at every stage of a project, and we’re pleased that his input added value to your development.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Full support service
The technical and new build sales team at NIBE are incredibly supportive with technical queries. They have provided helpful insight to projects and assisted with smart specifications. I have to shout out Ben Tunningley...gave a fantastic CPD presentation. He knows his stuff. Always approachable.
30 June 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive and detailed review. We’re delighted to hear about your experience with the NIBE Technical and New Build Sales teams.
It’s fantastic to know that our team has been able to provide valuable technical support, project insight, and guidance with smart specifications. We’re especially pleased to hear that Ben’s CPD presentation was well received and that his knowledge and approachable nature made a positive impression.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Energy Consultant - PCDB codes
I am an Energy Consultant and I reached out to Ben Tunningley to enquire about PCDB codes for the new Nibe products to aid in our assessments. Ben was incredibly helpful, providing detailed information quickly. Super helpful !
10 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Ben.
It’s great to know that Ben was able to provide the PCDB codes and technical information you needed to support your energy assessments. We understand how important accurate and timely information is for consultants, and we’re pleased that Ben was able to provide the support required.
Your feedback will be shared with Ben and the wider team.
Kind regards,
NIBE UK Team
Excellent service from Daryl
Excellent service from Daryl. Friendly, knowledgeable and efficient. Many thanks.
13 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good Morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he provided a friendly, knowledgeable, and efficient service. We always aim to ensure our customers receive a high standard of care and feel confident in the support provided by our engineers.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with our engineer.
It’s great to know that they arrived on time and provided a knowledgeable and friendly service. We understand how important it is for our engineers to deliver not only technical expertise but also a positive experience for our customers.
Your feedback will be shared with the engineer and the wider team.
Kind regards,
NIBE UK Team
Professional and thorough.
Daryl kept me updated on his arrival time. Once here, the service was thorough and he took the time to advise me of tweaks I could do to the system to improve efficiency.
9 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he kept you informed throughout the visit and provided a thorough service. We’re especially pleased that he took the time to share advice on how to optimise your system and improve efficiency, as we always aim to help homeowners get the best performance from their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Daryl came to service our system
Daryl came to service our system. A lovely man who went above and beyond by expertly doing his job and also taking the time to educate me on some cost saving tweaks to my setup, which I have now implemented. Thank you.😁
10 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he kept you informed throughout the visit and provided a thorough service. We’re especially pleased that he took the time to share advice on how to optimise your system and improve efficiency, as we always aim to help homeowners get the best performance from their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
We had Daryl to our newly installed…
We had Daryl to our newly installed system. There were a number of problems with the system, which Daryl systematically found. He got everything up and running. Daryl clearly has a great knowledge and background with the underfloor heating systems. Couldn’t recommend him enough.
Mark Towers
7 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive and detailed review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he was able to methodically investigate the issues with your newly installed system, identify the problems, and get everything operating correctly. His knowledge and experience with underfloor heating systems are a real asset, and we’re pleased that this helped provide you with confidence in your system.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Daryl came to service my NIBE heating…
Daryl came to service my NIBE heating system and he was excellent. Took time to explain what he was doing and also recommended different settings so that it would run more efficiently.
Great service!
3 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he took the time to explain the work being carried out and provided recommendations to help improve the efficiency of your system. We always aim to ensure homeowners understand how their heat pump operates and how they can get the best possible performance from it.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
Dean
The engineer Steve was very pleasant…
The engineer Steve was very pleasant and polite. He carries out the service efficiently and confirmed the health of my heating system.
2 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Steve.
It’s great to know that he provided a pleasant and professional service while carrying out your annual service efficiently and confirming the health of your heating system. We always aim to give homeowners confidence that their system is operating correctly and performing as it should.
Your feedback will be shared with Steve and the wider team.
Kind regards,
NIBE UK Team
Excellent engineer
Very personable engineer, Daryl. Arranged his timetable around my availability, gave extra general advice on maintenance within the house which was outside his remit, and completed his work quickly and efficiently in time for me to keep another appointment.
1 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he was able to accommodate your availability, provide a friendly and professional service, and complete the work efficiently. We’re also pleased to hear that he took the time to offer additional guidance and advice to help you maintain your home and heating system.
Providing a helpful and positive experience for homeowners is something we value, and your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Yearly service carried out by Daryl
Yearly service carried out by Daryl. Friendly, efficient and offered helpful advice on how to get the best out of the system.
1 July 2026
Unprompted review
Reply from NIBE Energy Systems Ltd
Good morning,
Thank you for taking the time to leave such a positive review. We’re delighted to hear about your experience with Daryl.
It’s great to know that he provided a friendly and efficient service during your annual maintenance visit and took the time to offer helpful advice on how to get the best performance from your system. We always aim to ensure homeowners feel confident in operating and optimising their heat pump.
Your feedback will be shared with Daryl and the wider team.
Kind regards,
NIBE UK Team
Out of guarantee work
Although a number of weeks out of guarantee NIBE immediately fitted a new residential expansion tank without cost .
9 June 2026
Heat pump service
Steve sent a text letting us know what time he would be with us. Carried out the service and advised us any additional work that would need to be done. An excellent service carried out by professional service engineers
26 June 2026
Unprompted review
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