NIBE Energy Systems Ltd logo
Visit website

NIBE Energy Systems Ltd Reviews 

586
•
TrustScore 4.5 out of 5

4.6

Heating service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, extensive knowledge, and helpfulness. Many highlight the excellent service, noting efficiency, thoroughness, and clear communication, which contributes to a positive user experience. Conversely, some people noted product reliability issues, such as loud noises or unexpected leaks. Others felt service visits were incomplete or caused new problems. with a few reviewers dissatisfied with communication, citing customer service difficulties or parts delays.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, knowledge, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Customers had positive experiences with user experience, finding the advice and explanations clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Date for service arranged at my convenience. Engineer phoned ahead, in advance, on the agreed day with an ETA. Arrived on time. The engineer was both professional and knowledgeable and carried out the... See more

Rated 5 out of 5 stars

2 days training with Phil Barsanti Really enjoyed both days learning all about servicing and maintaining the NIBE product range. Phil delivered a great course, and enriched the training with h... See more

Rated 5 out of 5 stars

It is rare to meet a tradesman as diligent As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investi... See more

Rated 5 out of 5 stars

Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having chec... See more

Company details

  1. #95 of 118 best companies in Heating service
  2. #8 of 12 best companies in Manufacturing Service

Written by the company

For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. Everything started in Småland, Markaryd, and we value our Nordic heritage by taking care of the power of nature. We combine renewable energy with new smart technology to offer effective solutions so that we can together create a more sustainable future.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(586)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Annual service

It is rare to meet a tradesman as diligent
As Craig. An issue occurred with our software, he showed great patience in eventually solving it. A one hour service turned into 3 1/2 hours of calm investigation. I can’t speak highly enough of that engineer all the worries we had he took of us. Thank you.

8 September 2025
Rated 5 out of 5 stars

Very professional Nibe service

Very professional Nibe service
Highly skilled expert servicing our heat pump
Very thorough service, changing filter, clean the essential parts, measuring everything and well recorded in the annual service report

9 September 2025
Rated 5 out of 5 stars

great engineer, great service

The Technician who serviced my heat pump, Dal, is excellent. He has always been very consistent and solved small issues to do with the way things were wired that other external engineer could not

21 August 2025
Rated 5 out of 5 stars

Expert Engineer

Having had my annual service on my Heat Pump recently I would like to convey my appreciation to engineer Connor for his wealth of knowledge and expertise. He is an asset to the company.

19 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look