Visited a couple of weeks ago and was a bit lost on what to get. Lucky Denise was there to help me out, she was honestly so lovely and knownledgeble. She made sure I had everything I needed and... See more
Company replied
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See what reviewers are saying
Went into the Chester branch with my partner. Was warmly welcomed by the owner who helped show us around and explored more ideas for myself and my partner. Walked out with more than we intended to buy... See more
Company replied
Absolutely amazing shop. Completely new to the scene and was absolutely terrified at the prospect of entering the store. Wandered around a little bit before asking the shopkeeper Lindsay for some help... See more
Company replied
The usual excellent service. Deliveries are fast; more so now that the Royal Mail is handling them. I don't understand why some businesses still use Parcel Force. They are so inept! As for Nice 'N'... See more
Company replied
Company details
Written by the company
Nice 'n' Naughty is a UK professional and modern, adult retailer with both an online presence and two Boutique stores located in Chester and Warrington. Our online store offers free returns, low prices and thousands of products in stock . All items are packaged discreetly and we offer free delivery on orders over £50. We are on hand both by phone or web chat to help with any questions and queries that you may have.
Contact info
Unit B1 Basement, The Hive WA1, WA1 1SW, Warrington, United Kingdom
- 01925 871 891
- online@nicennaughty.co.uk
- www.nicennaughty.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Costumers service were very helpful…
Costumers service were very helpful with an issue I had and sorted, have and still shopping with this site.
28 September 2022
Reply from Nice 'n' Naughty
Hello
Thank you for your 5 stars! I'm so pleased we could help and thank you for the continued support. Please use TRUST10 on your next online order as a thank you
Regards
Phil
customer service at the highest level
customer service at the highest level, everything is quick and efficient.
2 September 2022
Reply from Nice 'n' Naughty
Hi Artur.
thank you for your kind review, customer service is very important to us, and I will ensure I let the team know of your review.
Please use TRUST10 on your next online purchase as a thank you for taking time to review Nice 'n' Naughty
Kindest regards
Phil
The staff are the best
Generally, shopping online is quick and easy but you can never be sure what you're actually getting, particularly when it comes to the sort of products these guys sell which is why I always go to the Chester shop. The girls in there are AMAZING, Karen basically runs the place and is so helpful and is more than happy to help anyone with anything, honestly she's incredible. Jas is equally great to be honest and between Jas & Karen they make the place really welcoming, friendly and relaxed. If you're ever around there, pop in. The shop is really well laid out and it's the absolute polar-opposite of a 'seedy' adult shop that people envisage when thinking about adult shops, it's bright and colourful. There's a changing room if you want to try anything on and they're more than happy to show you things out of the packaging so you can see what you're getting and feel it as well. Also they're really knowledgeable on all their products so if you want any help, advice or just a general discussion about anything just ask them. It's basically in their best interests to help you have a good time as if you do then you'll be going back! I can testify to that from personal experience, the staff are just epic.
10 September 2022
Unprompted review
Reply from Nice 'n' Naughty
Hi Jack
Thank you for the review, and its wonderful to know that Karen and Jas have both made your visit to the Chester store review worthy! I will make sure I let them both know.
In the meantime, please use TRUST10 on your next online purchase as a thank you for this review.
Kindest reagrds
Phil
Reply from Nice 'n' Naughty
Hi Anthony,
Thank you so much for your 5 star A+++++ review, I don't think I ever got more than a B+ at school!
As a thank you to you for taking time to review our service, please use code TRUST10 on your next online purchase.
Happy shopping and thank you for your support
Kindest regards
Phil
Great, as always
Always get great service at NNN, staff really helpful, products great quality.
14 September 2022
Reply from Nice 'n' Naughty
Hi Natalie
Thank you for taking time to review Nice 'n' Naughty, it means a lot and we are always happy to help!
If you would like to review your purchase online, honest reviews always help future customers with their decisions on products.
As a thank you for this review please use code TRUST10 on your next online purchase.
Kindest regards
Phil
Was a pleasure to shop at N and N
Was a pleasure to shop at N and N. Trish was really helpful and nothing was too much trouble for her whilst helping us shop. We will definitely be back and fully recommend Nice and Naughty . Great priced quality items served with a smile. 10/10
10 September 2022
Reply from Nice 'n' Naughty
Hi Gary
Thank you for taking time to review our store. Its always our pleasure to make sure we provide the best customer service and I will make sure I let Trish know.
In the meantime, please use TRUST10 on your next online purchase as a thank you for this review.
Kindest regards
Phil
Reply from Nice 'n' Naughty
Hi Julie
Thank you for taking time to review Nice 'n' Naughty.
If you would like to leave a review of the item you purchased on our website, honest reviews always help future customers with their decisions on products.
As a thank you for this review please use code TRUST10 on your next online purchase.
Kindest regards
Phil
My experience was very good thank you
27 August 2022
Reply from Nice 'n' Naughty
Thank you for taking the time to leave a review, as a UK independent business, customer service is as important to us as is it is to you. If there is anything that we can improve please don't hesitate to contact us.
All the Best
Trish
Placed the order ready for collection…
Placed the order ready for collection almost immediately, unfortunately one item was supplied incorrectly but customer service sorted it out quickly
24 August 2022
Unprompted review
Reply from Nice 'n' Naughty
Thank you - I am pleased we have managed to resolve the issue. happy shopping at www.nicennaughty.co.uk
Reply from Nice 'n' Naughty
Thanks for taking the time to review Nice n Naughty and we appreciate your business as an independant UK retailer customer service is everything. Please use TRUST10 for discount on your next order.
Regards Trish
Reply from Nice 'n' Naughty
Thanks for taking the time to review Nice n Naughty and we appreciate your business as an independant UK retailer customer service is everything. Please use TRUST10 for discount on your next order.
Regards Trish
I feel very disappointed this time…
I feel very disappointed this time because i paid £6 delivery charge for my package so it ahould be arrived in one working day but still not arrived
3 August 2022
Reply from Nice 'n' Naughty
Please accept our apologies, we have investigated the issue with Royal Mail, the item was despatched on the 1st August, unfortunately RM will not guarantee next day unless it is special delivery and signed for and advised us it can take upto 5 days for 24hour parcel to arrive! I like you probably are thinking- why call it 24hour delivery!
To guarantee a next day we do offer DPD services whom to date have not let us down.
Hot weather and strikes are an issue at Royal Mail at the moment but please be assured customer service is our number one concern. I will refund the cost of shipping and please use discount code GOODWILL on your next order.
Many Thanks
Trish
Director
Nice n Naughty
Reply from Nice 'n' Naughty
Hi Andrew
Thank you for taking time to review us. Please feel free to review your purchase on our website, as all feedback helps future customers make their decisions.
Use TRUST10 discount code on your next online order,
Thanks again.
Phil
Reply from Nice 'n' Naughty
Hi Jennifer
Thank you for taking time to review us. Please feel free to review your purchase on our website, as all feedback helps future customers make their decisions.
Use TRUST10 discount code on your next online order,
Thanks again.
Phil
good quality & very fast delivery
23 June 2022
Reply from Nice 'n' Naughty
Hi Bernadette.
Thank you for taking time to review us. Please feel free to review your purchases on our website, as all feedback helps future customers.
Use TRUST10 discount code on your next online order,
Thanks again.
Phil
Reply from Nice 'n' Naughty
Hello Steve.
Thank you for the review. Please feel free to review your purchases on our website, as all feedback helps future customers.
Use TRUST10 discount code on your next online order,
Thanks again.
Phil
Fantastic work 👏 great Shop 👌…
Fantastic work 👏 great Shop 👌 fantastic reads👏🎉🍷
11 June 2022
Unprompted review
Reply from Nice 'n' Naughty
Hello Hoz. Thank you for the review. Please feel free to review your purchases on our website, as all feedback helps future customers. Use TRUST10 discount code on your next online order, Thanks again. Phil
Love this shop!
Love this shop!
Great service, great products, great delivery
10 June 2022
Unprompted review
Reply from Nice 'n' Naughty
Hi PLJ, Thank you for the review. Please feel free to review your purchases on our website, as all feedback helps future customers. Use TRUST10 discount code on your next online order, Thanks again. Phil
Greatservice and products
30 May 2022
Unprompted review
Reply from Nice 'n' Naughty
Hi Dave, Thank you so much for taking the time to review our service and our 5 stars! Its always a pleasure to be able to help. Please use TRUST10 discount code on your next online order, and If you would like to leave a product review on any of the items purchased, as these all help other customers. Thanks again. Phil
Thanks for all the help with shopping…
Thanks for all the help with shopping online and also being able to pick up at the warehouse. I informed them of a fault on the website ordering which was quickly resolved to help me and other customers.
Paul
30 May 2022
Unprompted review
Reply from Nice 'n' Naughty
Hi Paul. Thank you so much for taking the time to review our service and our 5 stars! Its always a pleasure to be able to help. Please use TRUST10 discount code on your next online order, and If you would like to leave a product review on any of the items purchased, as these all help other customers. Thanks again. Phil
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