Visited a couple of weeks ago and was a bit lost on what to get. Lucky Denise was there to help me out, she was honestly so lovely and knownledgeble. She made sure I had everything I needed and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into the Chester branch with my partner. Was warmly welcomed by the owner who helped show us around and explored more ideas for myself and my partner. Walked out with more than we intended to buy... See more
Company replied
Absolutely amazing shop. Completely new to the scene and was absolutely terrified at the prospect of entering the store. Wandered around a little bit before asking the shopkeeper Lindsay for some help... See more
Company replied
The usual excellent service. Deliveries are fast; more so now that the Royal Mail is handling them. I don't understand why some businesses still use Parcel Force. They are so inept! As for Nice 'N'... See more
Company replied
Company details
Written by the company
Nice 'n' Naughty is a UK professional and modern, adult retailer with both an online presence and two Boutique stores located in Chester and Warrington. Our online store offers free returns, low prices and thousands of products in stock . All items are packaged discreetly and we offer free delivery on orders over £50. We are on hand both by phone or web chat to help with any questions and queries that you may have.
Contact info
Unit B1 Basement, The Hive WA1, WA1 1SW, Warrington, United Kingdom
- 01925 871 891
- online@nicennaughty.co.uk
- www.nicennaughty.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WELL WORTH A VISIT...
Absolutely brilliant store. Jazz was extremely knowledgable and helpful, a great asset to the Company. Will definitely go again when in Chester. Totally recommend a visit.
27 May 2023
Unprompted review
Reply from Nice 'n' Naughty
Hi Rexamian
Thank you for your wonderful 5 Stars and lovely words about our Chester store and staff. I will make sure I pass these on to Jazz and the team there.
As a thank you for your continued support please use TRUST10 on your next online order, and hope to see you back in store soon!
Kindest regards
Phil
Good customer service
Helpful staff very friendly and relaxed , good click and collect service
18 May 2023
Reply from Nice 'n' Naughty
Hi Peter
Thank you for your wonderful 5 star review! I will make sure I pass on your kind words to the team!
Thank you for your support of our little independent business, and please use TRUST10 on your next online order as a little extra
Kindest regards
Phil
First time purchasing from the company…
First time purchasing from the company 1 items had a fault and I contacted customer service via instagram and they corrected the issue so quickly and professionally
21 May 2023
Unprompted review
Reply from Nice 'n' Naughty
Hi Thomas
Thank you for your wonderful review! I'm so glad we managed to get everything sorted for you, and i will make sure I let the team know.
As a thank you for your continued support of our little independent company, please use TRUST10 on your next online order.
Kindest regards
Phil
really helpful when ordering and…
really helpful when ordering and delivery to local store was easy to pick up after work.
8 May 2023
Reply from Nice 'n' Naughty
Hi Dennis
Thank you for your wonderful review and 5 stars, and its always great to hear from our customers! I will make sure I let the team know that all went swimmingly!
As a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
Great service
10 May 2023
Reply from Nice 'n' Naughty
Hi There!
Thank you for your review and 5 stars! As a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
5 star service
2 May 2023
Reply from Nice 'n' Naughty
Hello Mark
Thank you for your wonderful 5 star review! service is utmost to us, so its always nice to know when we get it right!
As a thank you for your continued support of our little independent business, please use TRUST10 on your next online order
Kindest regards
Phil
Great service
1 May 2023
Reply from Nice 'n' Naughty
Hi Bernard
thank you for your 5 stars and wonderful review. Great service is the cornerstone to any business, and I'm so pleased we got it right for you.
As a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
Amazing company
I go into this shoo, they're amazing, I never feel uncomfortable about what I'm shopping for and also I've ordered from their online shop and my item came within 2 days of buying .... highly recommended using this company
24 April 2023
Reply from Nice 'n' Naughty
Hi Amy
Thank you for your amazing review, and I will make sure I let the team know.
As a thank you for your continued support of our independent UK business, please use TRUST10 on your next online order.
Kindest regards
Phil
Amazing all round
Amazingly packaged and discreetly wrapped up. Recieved a thank you bath bomb and perfume tester! Smells amazing! Thank you! Really good quality material and so soft. Used the outfit for a photoshoot and I look amazing in it! I'm a 14/16 and this lingerie really did make me look amazing.
26 April 2023
Reply from Nice 'n' Naughty
Hi Beth,
Thank you for your 5 stars and wonderful review! its always lovely to have such fantastic comments, and I'm so pleased the outfit was perfect for you.
As a thank you for your continued support of our independent business, please use TRUST10 on your next online order, and if you feel like reviewing your purchases on our website, it will help future customers know what the outfits are really like!
Kindest regards, and I will make sure I pass on your comments to the team.
Phil
a great place to shop
A varied selection of items, in store pick up which is a bonus and excellent customer service, kept me updated on my order
21 April 2023
Reply from Nice 'n' Naughty
Hi Mick,
thank you for your wonderful 5 star review. I will make sure I pass on your kind words to the team.
as a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
Great service.
21 April 2023
Reply from Nice 'n' Naughty
Hi Clive
Thank you for your 5 Stars. Great service is the most important thing for us, and I'm so pleased we delivered!
As a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
My favourite shop forever
My favourite shop forever. Every week I spent 100£ there, because I can!!!
20 April 2023
Service was excellent and was able to…
Service was excellent and was able to pick up direct from warrington
3 April 2023
Super fast discreet delivery
Super fast discreet delivery. Also loved the freebies support small businesses 👍🏻
23 March 2023
Ordering was quick and easy
Ordering was quick and easy. Products were a great price. Delivery was quick. The little extra touches with the parcel would encourage me to shop with them again. Highly recommend!
23 March 2023
Reply from Nice 'n' Naughty
Hi Louise
Thank you for your wonderful review, we are so glad you enjoyed your shopping experience with us.
As a thank you for your continued support, please use TRUST10 on your next online order.
Kindest regards
Phil
Reply from Nice 'n' Naughty
Hi AJ
Thank you for your wonderful review and 5 stars!
As a thank you for your continued support please use TRUST10 on your next online order.
Feel free to review your purchases on our website, so future customers can take advantage of your knowledge on these items.
Kindest regards, and thanks for supporting a UK Independent!
Phil
Great quick service.plenty of choice
Great quick service.plenty of choice, good communication. Will use again.
17 March 2023
Reply from Nice 'n' Naughty
Hello David
Thank you for your wonderful review and 5 stars, and as a thank you for your continued support of our little UK independent business, please use TRUST10 on your next online order, and happy shopping!
Kindest regards
Phil
Love
What a lovely place to order from. They were so quick to deliver and even put in some chocolates and little extra things in there :)
21 March 2023
Reply from Nice 'n' Naughty
Hi Ze
Thank you for your wonderful 5 stars and kind words. As a thank you for your continued support of our independent UK business, please use TRUST10 on your next online order, and hope you enjoyed the chocolates!
Kindest regards
Phil
Always greeted so well by Karen
Always greeted so well by Karen. This lovely girl is always so well mannered none judging & professional. Credit to the company.
Never ever feel uncomfortable popping in. It's really hard to find wonderful staff. Beautiful smile Beautiful approach. Awesome customer care.
12 March 2023
Unprompted review
Reply from Nice 'n' Naughty
Hi Michael
Thank you for your wonderful review, I will make sure i pass on your kind words to our wonderful Karen in Chester. I know we pride ourselves on our customer care, and she is a core part of this.
Thank you for your continued support of our little independent business, and please use TRUST10 on your next online order.
Kindest regards
Phil
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.