I’m a costumer in Nickis for many years, but recently i’m not happy with it. Unfortunately i’m not satisfied, and i think this time will be the last time that i order in this website. The previou... See more
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Already 4 days trying to call, with a standard voicemail. No answer on mails about a refund. highly unreliable.
Read the fine print! Good luck getting a prompt response. I finally did after 3 attempts over 2 weeks. Come on Nick, you’ve got it all. The GOAT! Disappointed that this “foundation” runs this w... See more
Always a good experience if you know exactly what size you need in each brand. To return something can be quite expensive and complicated if sending back from the US. I have been shopping here for man... See more
Company details
About NICKIS LPC GmbH
Written by the company
NICKIS.com: Premium Fashion für Kinder
Herzlich willkommen bei NICKIS.com, Ihrem Online-Shop für hochwertige Kinderbekleidung und Accessoires. Seit unserer Gründung haben wir es uns zur Aufgabe gemacht, die besten internationalen Modemarken für Kinder zu einem einfachen und angenehmen Einkaufserlebnis zu vereinen. Bei NICKIS.com finden Sie eine exquisite Auswahl an Kleidung, Schuhen und Accessoires für Babys, Kinder und Teenager.
Unser Sortiment umfasst renommierte Designerlabels wie Gucci, Burberry, Fendi, und viele mehr. Jedes Stück in unserem Angebot wird sorgfältig ausgewählt, um sicherzustellen, dass es den höchsten Qualitäts- und Stilstandards entspricht. Ob für den täglichen Gebrauch, besondere Anlässe oder als Geschenk – bei uns finden Sie stets das perfekte Outfit.
Bei NICKIS.com stehen unsere Kunden im Mittelpunkt. Wir bieten nicht nur eine erstklassige Produktauswahl, sondern auch einen ausgezeichneten Kundenservice. Unser engagiertes Team steht Ihnen jederzeit zur Verfügung, um Ihre Fragen zu beantworten und Sie bei Ihrem Einkauf zu unterstützen. Unser Ziel ist es, Ihnen ein unvergessliches Einkaufserlebnis zu bieten, das Sie immer wieder zu uns zurückkommen lässt.
Einkaufen bei NICKIS.com ist einfach und bequem. Unsere benutzerfreundliche Webseite ermöglicht es Ihnen, schnell und unkompliziert durch unser Sortiment zu stöbern und Ihre Lieblingsstücke zu finden. Mit flexiblen Zahlungsoptionen und einem zuverlässigen Lieferservice stellen wir sicher, dass Ihre Bestellung sicher und pünktlich bei Ihnen ankommt.
Erleben Sie die Welt der hochwertigen Kinderbekleidung bei NICKIS.com und lassen Sie sich von unserer exklusiven Auswahl inspirieren. Wir freuen uns darauf, Sie in unserem Online-Shop begrüßen zu dürfen und Ihnen die neuesten Trends und zeitlose Klassiker der Kindermode zu präsentieren.
NICKIS.com – Wo Mode für Kinder zu einem besonderen Erlebnis wird.
Contact info
Machtlfinger Str. 27, 81379, München, Germany
- +49802226969
- info@nickis.com
- www.nickis.com
3.1
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
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Purchases are simple and easy -- not returns
Purchases are simple and easy. I thought I loved Nickis, until I tried returning an ill-fitting swimsuit. Their WhatsApp messaging goes unresponsive and so too does their email. Disappointed to say the least. I will actively avoid shopping here in future.
1 June 2026
Reply from NICKIS LPC GmbH
Dear Hannah,
We are truly sorry to read about your experience and sincerely apologize for the frustration and disappointment caused.
We never intended to let you down. Unfortunately, we were unable to provide the level of service you rightly expected from us. While we can also be contacted via WhatsApp, we are generally best reached by email.
Please accept our heartfelt apologies for the lack of communication regarding your return request. We greatly value your trust and are very sorry that we did not meet your expectations on this occasion.
I still haven't received my order
I still haven't received my order! I've been trying for three days to get an answer to my question, "Where is my order and why can't I track it?" I've sent inquiries on WhatsApp and by email, and there's been no response! It's disgusting.
31 May 2026
Reply from NICKIS LPC GmbH
Dear Yevhen,
hank you for your feedback.
We sincerely apologize for this situation and fully understand your frustration. Unfortunately, it appears that there was an overlap in our inventory system, and the item you ordered was no longer available, although this was not reflected correctly at the time of your purchase. Regrettably, we did not notice this issue in time and failed to inform you accordingly.
We are also very sorry that you did not receive a response to your inquiries via WhatsApp and email. This is not the level of service we strive to provide.
As the item is unavailable, we have now issued a full refund for your order.
Please accept our sincere apologies for the inconvenience, the lack of communication, and the disappointment caused. We completely understand your dissatisfaction and deeply regret the experience you had with us.
Re Order no 640179
Re Order no 640179 - I am totally disgusted about your customer care service. Me and my sister bought 3 dresses. First and foremost they were not dispatched on time. We had to write to you and you sent them very very late. 2 of them we have to return because the occassion had already passed when we received them. The other one...a shameful story. My daughter wore it for a special occasion... a designer dress ...and during the occassion the fabric thorn!!!! I have sent you several email but no one responded such a shame. I am expecting now a full refund of this thorn dress...check email for pictures already sent. The other two we have asked for a free return back since it was your fault that they arrived late for the occassion. I am expecting a reply asap..such a shame sending several email and no one replies back
10 May 2026
Reply from NICKIS LPC GmbH
Dear Joeanne,
Please accept our sincere apologies for the inconvenience and frustration you have experienced.
We are very sorry that your order did not meet your expectations and that you did not receive timely responses to your emails. We understand your disappointment and regret the circumstances surrounding your order.
We would also like to apologize for the delay and for the inconvenience caused to you and your family.
Thank you for your patience and understanding.
Beware of this shop!
I could copy the most recent review written here. I have been trying to get the money back for the return received by Nickis on 1 April 2026. Despite e-mails, WhatsApp messages, and calls, there is silence. Nice items, but a horrible experience overall!!
28 April 2026
Unprompted review
Reply from NICKIS LPC GmbH
Dear Joanna Mrozinska,
we are very sorry for the negative experience you had with your return and the delay in processing your refund.
We fully understand your frustration regarding the lack of response and the waiting time, and we sincerely apologize for the inconvenience this has caused you.
We would like to inform you that the refund has now been processed.
We truly regret that your experience with us did not meet your expectations, especially as we always aim to provide a much better service.
Thank you for your feedback.
I did not receive my order after 3 weeks
12 April 2026
Reply from NICKIS LPC GmbH
Dear Catherine,
Thank you for your message.
We are very sorry for the delay with your order and the inconvenience this has caused. Please accept our sincere apologies.
We will take care of your shipment this evening and ensure that your order is dispatched immediately tomorrow.
We truly appreciate your patience and understanding and are doing everything we can to resolve this as quickly as possible.
grosen dank
Hi
I recieved exactly what I ordered
The delivery was prompt and I like very much that you have all brands I cherish
12 April 2026
Good service
The delivery of an order was longer than anticipated. Despite my excessive frustrated reaction, Nickis service team reacted quickly and appropiately.
In short, nickis deserves a fair and good review so with the current score I like to correct my previous review
3 April 2026
Reply from NICKIS LPC GmbH
We have already sent a shipping confirmation including a tracking link where you can follow your shipment at any time.
According to the latest update, your parcel has arrived in the destination country and is currently in transit.
Please note that due to the public holidays (Good Friday and Easter Monday), no parcels were processed or transported in Germany, which can understandably lead to delays.
We truly regret that this has led to your frustration. At the same time, we would have genuinely appreciated the opportunity to assist you directly before receiving a 1-star review — our customer service team is always here to help quickly and transparently.
If there is anything further we can do to support you, please do not hesitate to reach out to us directly.
NICKIS Team
Great price and fast delivery from…
Great price and fast delivery from Germany to the Netherlands
24 March 2026
Reply from NICKIS LPC GmbH
Thank you for your great feedback.
We’re very happy to hear that you were satisfied with both the price and the fast delivery.
We hope to welcome you back again soon.
Kind regards
Your NICKIS Customer Service
Very slow delivery
Very slow delivery. More than two weeks and my order still didn’t arrive
14 March 2026
Reply from NICKIS LPC GmbH
Thank you for your feedback.
We’re sorry that your order took longer than expected. Your shipment has now been dispatched, and you should receive it shortly.
The delay was due to additional quality checks on certain items, which took longer than anticipated.
If you have any questions, please feel free to contact us anytime.
Kind regards
Your NICKIS Customer Service
All products too big and very costly to…
All products too big and very costly to exchange or return
13 March 2026
Reply from NICKIS LPC GmbH
Thank you for your feedback.
We are sorry to hear that you are unhappy with the return costs. Please note that all shipping and return conditions are clearly stated on our website before placing an order, so there are no hidden fees.
As an international retailer, return shipping costs depend on the carrier and destination and are unfortunately outside of our control. We always aim to keep our policies transparent so customers can make an informed decision before ordering.
Many mistakes
Nickis made a mistake with an initial order, didn't answer any of my requests for a really long time. When I finally got a hold of them and got the first issue sorted my orders got automatic rejections. Horrible customer service.
Further comments after response from Nickies.
I have shopped with them on several occassions, and in the past I have been very happy. I did however have one delivery sent to Denmark in 2025, this was delivered to the wrong address in Denmark which caused a longer drive to fetch, I assumed the issue was related to communication between DHL and Postnord in DK, and I was happy with Nickis sorting the issue. In September I tried to have a delivery sent to my hotel during a visit in Portugal. This package never made it to the hotel, and I reached out to Nickis several times, I have documented my attempts although the company claims they never received my e-mails, phone calls (nobody answers the phone) and my contact attempts on whatsapp. It was only after reaching out from my work e-mail that the company answered.
When I tried to make a new order from the account in question it was autorejected and I can see that it reason is stated as "Fraudulent order" which is not the case. It was only after a family member made an order on my behalf that it was not rejected.
Nickis, please reach out directly by e-mail if you wish to sort this out.
27 February 2026
Reply from NICKIS LPC GmbH
Dear Martine,
Thank you for your additional comment.
We would like to clarify that we have responded to your previous inquiries and there has been ongoing communication regarding your orders. For security reasons, one of your recent orders was automatically flagged by our system, which can happen in rare cases when certain risk indicators are triggered. This does not mean that any wrongdoing was assumed, but such checks are necessary to protect both our customers and our company.
After reviewing the case again, we have now reactivated your account, and you can place orders as usual.
We regret that this situation caused frustration, as this was not our intention. Our goal is always to provide a reliable and secure shopping experience, and we appreciate that you have been a returning customer in the past.
If you need any assistance with a future order, our customer service team will be happy to help.
Kind regards
NICKIS Customer Service Team
40 years of Nicki Client
40 years of Nicki Client. First for myself, then for my kids, who have now grown out of Nickis Sizes and still as Perfect Baby gifts
29 January 2026
Reply from NICKIS LPC GmbH
Dear Adina,
40 years – that truly means a lot to us.
To have accompanied you first personally and later your children is something very special. And the fact that NICKIS is still your choice for perfect baby gifts is the highest compliment we could receive.
Thank you for your loyalty and trust over so many years.
I’m very happy with my experience
I’m very happy with my experience. The ordering process was easy and clear, and everything went smoothly. The delivery was quick and the product arrived well packaged.
The quality is excellent and fully matches the description. You can tell that care and attention were put into both the product and the service. Overall, a very reliable and professional experience. I would definitely recommend this company and would happily order again.
5 January 2026
Unprompted review
Reply from NICKIS LPC GmbH
Thank you very much for taking the time to share such a detailed review. We are delighted to hear that everything from ordering to delivery met your expectations, and we truly appreciate your trust. We would be very happy to welcome you again.
We are extremely satisfied with our…
We are extremely satisfied with our experience. The service was professional and exceeded our expectations. We are especially suprised that our order was on time, even though it was holiday season. We would definitely recommend it to others.
29 December 2025
Unprompted review
Happy with the quality and fast delivery
29 December 2025
Unprompted review
Unfortunately a very bad refund experience
A very frustrating experience . I was so excited to find a shirt for my son but unfortunately, it wasn’t the kind of shirt that I thought it would be so I returned it. It has now been over a month since I returned the item and I have not received my refund. I have tried emailing NiCKIS over 4 times with no luck. They are not replying to any of my emails, which is very frustrating.
Hence, I would not recommend to shop at their website!
// Joanna Eriksson
9 June 2025
Unprompted review
Good service and can be trusted
This is my first time purchasing from nickis and I am a bit nervous when I saw the reviews.However I have very good experience with their customer service Patrick. Fast reply and fast delivery. I will order again.
20 February 2025
Unprompted review
The best shop for beautiful kids…
The best shop for beautiful kids clothing, excellent, fast and friendly service (especially Patrick)
21 June 2024
Unprompted review
I love to buy things from this shop…
I love to buy things from this shop because always update new items and the price is always not higher , every time I call in the staff all friendly and helpful. Thank you
21 May 2024
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