The only recruiter who made me feel like a person and not a business asset. Transparent about jobs, employers and salaries, went above and beyond to prepare as much info as possible for interviews and... See more
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Review summary
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Zak Marklew and Ari Sabatino guided a tech worker, who rarely changed jobs, land quickly into a new employment position. Zak brought me to the best employer for my senior level skillset. Ari assisted... See more
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My experience from start to finish was brilliant. I worked with Selina and I honestly have never worked with a recruiter who is so detail oriented. I feel like she understood exactly what I was lookin... See more
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I was fortunate that I came in touch with Sebastian Mann. Sebastian is outstanding in what he does but more importantly I highly appreciated how he conducts himself. He makes time for you to really... See more
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Company details
- #18 of 39 best companies in Recruitment
- #14 of 24 best companies in Recruiter
Written by the company
Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2006, and dedicated solely to Microsoft Dynamics professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.
Written by the company
Contact info
Fourth Floor, Aldgate House, 33 Aldgate High Street, EC3N 1DL, London, United Kingdom
- customerexperience@nigelfrank.com
- www.nigelfrank.com
Streamline your Microsoft hiring
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience.
Very good experience.
Drew was very solicitous and friendly and made sure I was aware of every development of the process, and genuinely seemed to care that me and job were right for each other. Couldn't have asked for more support.
31 October 2024
Reply from Nigel Frank International
Hi Lance,
Thank you for your 5-star review. We're thrilled to hear that Drew kept you informed throughout the process as well as being friendly and supportive.
The Customer Experience Team
Administrative inefficiencies
From an administrative point of view, I've extra handling by not following the agreed procedure how to sign agreements.
22 October 2024
Reply from Nigel Frank International
Hi Martin,
We're sorry that your experience did not match your expectations. We have passed your feedback on to senior management and our contract administration team who are currently investigating this. However, please contact us at customerexperience@tenthrevolution to provide us with more details. Thank you.
The Customer Experience Team
Great Customer Service
The recruiter was prompt in replying to our questions, understanding our requirements, and finding the right candidate for us that met all the qualifications.
24 October 2024
Reply from Nigel Frank International
Hi,
It's brilliant to hear that you found your recruiter understood your requirements and answered any queries you had to help identify the right candidate for you. Please keep in touch as we would love to work with you again.
The Customer Experience Team
Took the time to listen
Took the time to listen, got to know me and what I wanted in my next role.
This agency are key players, stick with the process and they will get you the right role or person that you require.
23 October 2024
Reply from Nigel Frank International
Hi Elliott,
Here at Nigel Frank International, it is very important to us that we work hard for our candidates to find them the best possible work, so your comments mean a lot to us.
The Customer Experience Team
Great experience
I have just found a new employment with the help of Nigel Frank's recruiter Julien.
Julien provided a lot of information on how recruiters work. He was gentle and worked very quick. His feedback on my CV was detailed and valuable.
He helped me greatly with finding a new position as a Power BI consultant, which is a very big step in my career as well as a great opportunity to work on topics I like the most in my life.
I am glad he connected with me at LinkedIn. Thanks.
11 September 2024
Reply from Nigel Frank International
Hi Tim,
An amazing review for Julien, thank you for sharing! It's brilliant to hear that you found him to be informative which has helped you take a big step in your career.
The Customer Experience Team
Communication Breakdown
We were engaged with a Navision programmer and were unaware that our contract ended. We assumed the programmer was working on our approved changes, when in fact he had stopped.
When we couldn't reach the programmer we reached out to our NF rep and learned that our contract had ended.
We quickly renewed and reached out to the programmer and still have not heard back from him.
11 October 2024
Reply from Nigel Frank International
Hi Angela,
Thank you for your comments. We have passed your review on to senior management and asked them to investigate this. If you have any more information, please contact us at customerexperience@tenthrevolution.com thank you.
The Customer Experience Team
AMAZING RECRUITER Caroline Cole!!!
The recruiter I worked with was thorough, engaging, professional and kept me informed every step of the way! I don't think I'll EVER job hunt on my own again!
4 October 2024
Reply from Nigel Frank International
Hi Shameka,
Thank you for your 5-star review. We're thrilled to hear that you found Caroline to be informative throughout the process as well as thorough and professional.
The Customer Experience Team
Best communication I’ve had …
Matt and Taz were not only excellent communicators but frequent communicators too. I felt like I was getting very prompt and efficient support at all times and they moved the process forward rapidly to a conclusion.
11 October 2024
Reply from Nigel Frank International
Hi Simon,
It's brilliant to hear that you found Matt and Taz to be brilliant communicators which made you feel supported throughout the process. Thank you for your 5-star review.
The Customer Experience Team
Reply from Nigel Frank International
Hi Phil,
Thank you for your 5-star review. We're pleased to hear that you found Bola to be great to work with and they helped you to an excellent outcome.
The Customer Experience Team
Jack Watters has made me feel very…
Jack Watters has made me feel very supported and has been a liaison throughout this entire process. I’m excited to represent Nigel Frank International in my upcoming role and will definitely refer my colleagues to NFI! Thank you!
9 October 2024
Reply from Nigel Frank International
Hi Isaiah,
It's amazing to hear that you found Jack to be supportive and communicative throughout the process. Thank you for recommending our services.
The Customer Experience Team
Great experience
My experience with Nigel Frank Int. was absolutely pleasing. They followed up with me very often to make sure everything is going smoothly.
2 October 2024
Reply from Nigel Frank International
Hi Matin,
Thank you for your 5-star review. We're delighted to hear that you had a pleasing experience with the team and they made sure the process was running smoothly.
The Customer Experience Team
Great
I had a great experience with Nigel Frank. Their team was professional, responsive, and genuinely helpful in finding the right opportunity for me. The process was smooth from start to finish, and I felt supported throughout. Highly recommend their recruitment services!
27 September 2024
Reply from Nigel Frank International
Hi,
It's amazing to hear that you found the team to be professional and making the process smooth with their support throughout. Thank you for recommending our services.
The Customer Experience Team
Seemless experience from start to…
Seemless experience from start to finish thanks to Vicky and Chris.
Very professional and the emails covered everything I needed to know with additional pointers and advice.
My sincere thanks, especially to Vicky who kept me in thee loop at all times and made the whole experience with Nigel Frank stress free and easy.
Exceeded my expectations, thank you for being so professional.
26 September 2024
Reply from Nigel Frank International
Hi Julian,
Thank you for your 5-star review. We're excited to hear that you had a seamless process with Vicky and Chris and found them to be professional, keeping you updated throughout the process.
The Customer Experience Team
The best recruitment expirience i ever…
The best recruitment expirience i ever had, found me such a great offer i couldnt even find similiar on job offering sites. Would reccomend 10/10
25 September 2024
Reply from Nigel Frank International
Hi Błażej,
It's amazing to hear that we were able to find you a brilliant offer and had the best experience with us. Thank you for recommending our services.
The Customer Experience Team
Good First Impression
Easy to do business with and great communication through the entire process.
20 September 2024
Reply from Nigel Frank International
Hi Eduardo,
We're delighted to hear that you found the team to be easy to work with and they kept you in touch throughout the process. Thank you for your 5-star review.
The Customer Experience Team
The recruiter kept me in mind for all…
The recruiter kept me in mind for all relevant positions. He wasn't just one and done.
13 September 2024
Reply from Nigel Frank International
Hi Cliff,
Our aim is to find the perfect the role for our candidates so we're excited to hear you found this to be the case with your recruiter. Thank you for your recruiter.
The Customer Experience Team
Matthew Lumb was extremely supportive…
Matthew Lumb was extremely supportive and planned everything excellently.
17 September 2024
Reply from Nigel Frank International
Hi Sitesh,
Thank you for your 5-star review. It's brilliant to hear that you found Matthew to be supportive and he excellently planned everything for you.
The Customer Experience Team
Highly recommend
Great preperation, a lot of useful information, great experience during the whole process. Highly recommend
12 September 2024
Reply from Nigel Frank International
Hi,
We're thrilled to hear that you had a great experience with us throughout the whole process and the team provided you for important information. Thank you for recommending our services.
The Customer Experience Team
Your experience is great…
Your experience is great when a company exceeds expectations by providing exceptional customer service, a user-friendly experience, and high-quality products or services. Companies that prioritize clear communication, quick responses to inquiries or issues, and a seamless experience across all interactions stand out.
In this case, the company seems to be doing well at creating a smooth, hassle-free process, whether it's through easy navigation, attentive customer support, or delivering on their promises. Keep up the focus on customer satisfaction, and continue refining any processes based on feedback for continuous improvement.
12 September 2024
Reply from Nigel Frank International
Hi Afnan,
Wow, an amazing review for the team, thank you for sharing! It's really important that we hard for our candidates and deliver them the best possible experience we can so it's great to hear you found this to be the case.
The Customer Experience Team
Professional AND personal
Nigel Frank is one of the most professional AND personal recruiting companies around.
7 September 2024
Reply from Nigel Frank International
Hi Johan,
Thank you for your 5-star review. We're thrilled to hear that you found the team to be professional and personal.
The Customer Experience Team
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