Nightline Group Reviews 

Absolutely horrendous company! No customer service skills what so ever! I've never dealt with such unhelpful rude people. Christmas is a stressful enough time without having to follow up on your 'lost' parcel and receiving no help or even an apology from them! They lie about 'attempted' house calls being made and can't give you a straight answer about anything. Never again would I knowingly use this company they are a joke!

I have a parcel I sent from scotland to Ireland got as far as Limerick depot and out for delivery came back on 7th December saying address check (ag) and I called I emailed and even called Parcel2Go and updated address and gave info they wanted. Also gave alternative addesss and surprise from them on no update and getting different information. Saying it’s at depot can’t get depot it’s lost in depot depot don’t answer calls depot looking into it. It’s with another courier in Tipperary can’t get them. All I want is my parcel found and delivered before Christmas 2020

Absolutely frustrating and stressful experience. They have had my package since 1/12/2020. Has been put on to 4 vans since. Despite numerous calls and staff promising callbacks have heard nothing. Staff monotone and disinterested on the phone. Made feel like you’re interrupting their day by calling. May be better to cancel the order and start again...zero stars

Driver lied about trying to make delivery. Terrible company with awful support. Do not willingly chose Nightline as your courier.

I never imagined this service would be so poor. Driver marked as Delivered but nothing delivered. When I did follow-ups via emails, calls and they informed that driver accidently marked as delivered and item is still in the delivery VAN so wait till evening etc. Even after 10 days and multiple follow-ups nothing arrived. Same lies, same story everyday. I am not sure why Boots Ireland choose these kind of Delivery partners who irritates customers by their lie.

I would choose 0 star for this service.

This has to be one of the worst courier services I have ever experienced. Lazy deliver drivers who opt for a local shop drop off rather than delivering to the designated address and parcels that go back and forth to the depot without getting delivered. THEY ARE A JOKE!!!!!

It takes longer to get a delivery across Dublin then it does from the manufacturer in China to nightline depot. Automated updates are fictional.

AWFUL PATHETIC SERVICE.
Customer Care is a JOKE !!!!
They claim they can't contact Drivers.
They leave you waiting for Deliveries that haven't even left Depots or are lost. (4 days stuck at the address waiting)
Drivers lie about trying to make Deliveries.
Customer Service lie saying they can't contact Driver for days on end, then say the Driver said XY & Z???
Drivers claim they can't find addresses that are massive buildings on Main Dublin Shopping Streets. (You can't miss them.)

Drivers lie about not finding address or having Contact Numbers. (They had 3 different phone numbers)
Then after the third day and Driver claiming no answer, (when nobody ever called), staff said they'd call Driver and get them back. But instead just cut the phone off instead. It was 7:02pm so the Service line was Closed. Shocker. Suppose it was Friday night drinks.

Then find out that Saturday Delivery isn't actually Saturday Deliver. It's just for "preferred" customers. So even though Package was in the Depot and Scsnned, nobody would take it with them. Meaning delivery would be the following week. That's 6+ days from original "Delivery Day".

There's been someone here and 3 phone numbers available. Yet no Driver or Customer Care Rep has picked up a phone even once to apologize.
Every call for updates has been made by us.
Even a call to say it won't be there that day would be nice. But no. Every day it will be there shortly, and nothing. Days on end sitting and waiting for nothing.

By far the most Amateur company I've ever dealt with ever. Absolute joke.
UPS have taken them over. And Nightline must be laughing all the way to the bank.

The service is a joke! Staff are the rudest people! I have been waiting for a delivery for over 8 working days. They change the delivery date to a later date without notifying me or me asking them to do this. I will make a conscious effort to NOT order from any company that uses nightline! Absolute JOKE of a company. I have had over 4 really bad experiences now and not 1 good experience!

Awful experience from start to finish. Constant delivery dates given only for the package never to arrive. Never once provided a courtesy call or updated me on anything, I always had to do the chasing. They update their tracking system to say they tried calling when in reality they dont.

Customer service reps kept telling me times and dates the package would arrive, clearly they were guessing. I was told on four occasions a rep would call me back with an update, they never did. A couple of times after sitting on hold the lines "conveniently" drop when someone answers and you are put to the back of the queue on hold again.

Turned out they kept sending my package to the wrong hub despite my full address and EIRCODE being available to them. They took so long to deliver that I ended up having no internet, tv or phone connection for a couple of days so was unable to work.

In the end they said they couldn't locate my package and best thing to do was have Virgin Media send another one. I will give Nightline credit that that second package was delivered within one day at the time and date they specified. However the previous week of incompetence means I have no option but to give them 1 star.

Three days waiting on a package. No phone call, no texts. Rude custody service. Awful service

Absolutely the worst service ever! Will never use them again - after multiple calls and reroutings, we never got the package.

Worst courier service ever. No stars if possible. Who ever runs this company is a idiot. Took 3 days of work waiting for delivery and still no sign. Disgrace!!!!!

It is embarrassing how customers service talk to people! I wait for my package since 3 weeks ago!Still didn't get and I really dont know what to do with this unprofessional company!I cant get anyone from management they refuse to provide those information! Lads dont use this company for anything there is reason why they rated with 1 star from that many people!

Parcel delivered, delivery driver takes a photo of the parcel on the step & leaves without ringing the bell. On the step for 6 hours unknown to me, until a neighbour spotted it & text me. Second time this has happened with a Boots delivery, lucky it was dry

Absolutely dreadful, the chances of ever seeing anything again when you send something with them are zero.

WARNING - Under no circumstances use them if you value what you are sending

Joke of a delivery company. First they play frisbee with a Next delivery and threw it over the wall. They sent a message saying they made two attempts and left a calling card. Myself and husband have been home all day and nobody called.

Nightline recently lost one of my packages and it took 4 attempts at contacting them before Boots declared the parcel missing. I asked for a replacement and redirected it to be delivered to a parcel motel to avoid this happening again - only for the courier to deliver it to a neighbour’s house when the neighbour wasn’t home, in the lashing rain. While Boots were very quick to help, none of this should have happened. I’m yet to have a positive experience with Nightline and generally avoid ordering from companies that I know use them as a service.

Nightline Sligo is possibly the most awful courier company I've ever had the misfortune to encounter.
Stole my items and delivery driver lied about it.
Avoid avoid avoid!