Night Vision Guys Reviews 

691
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I found them a year ago while searching for a thermal rifle scope. Their product descriptions are detailed and accurate. If you need help they walk you through the process and give advice. Im now a re... See more

Rated 5 out of 5 stars

Picked up the PVS-7-2+ with the Photonis tube (FOM 1300+, 64+ lp/mm) from Night Vision Guys and it’s outstanding. The tube is clean and sharp with excellent resolution and low-light performance, and t... See more

Rated 5 out of 5 stars

I had a little confusion with when my order was going to ship. I placed the order on 09/26 and had yet to receive confirmation or estimated ship date by 09/30. I reached out to customer service (by... See more

Rated 5 out of 5 stars

Batteries came dead. Also the IR laser and flood light stop working within 3 days. I submitted a claim through holosuns warranty program waiting to see what comes from it. The Holosun laser I rate a 1... See more

Company details

  1. Hunting Shop
  2. also in
  3. Hobby shop

Information provided by various external sources

Superior product selection combined with customer centered service and aggressive pricing in the space of night vision and thermal imaging for law enforcement, hunters, security professionals, UFO enthusiasts and general public. We offer great deals and free shipping on Night Vision and Thermal Rifle Scopes, Goggles, Binoculars, Monoculars, Lasers and many other related products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(691)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I bought an optic from them, even though it was backordered but through great customer service, it was worth the wait who kept me updated on the status of my order. I definitely will be doing business with them in the future.

17 April 2022
Unprompted review
Rated 5 out of 5 stars

I am so glad I purchased my scope from…

I am so glad I purchased my scope from NVG I was skeptical because of the special add on you advertised
The hand held thermal was a great add for only $100. They advertised they would deliver on a certain date and they did. They also kept me informed of the delivery. Both were great products. Love them.

16 April 2022
Rated 1 out of 5 stars

Slow shippin

10 March 2022
Night Vision Guys logo

Reply from Night Vision Guys

I wish @trustpilot had an ability to upload documentation/proof.

The order was placed on 03/06 (Sunday) and shipped on 03/10. Our website indicates that there is a 3-5 business day for processing time. We shipped within the window and as a courtesy we shipped it OVERNIGHT at NO CHARGE when the order was placed with GROUND. Shawn if you see this message, we have tried calling you and sending an email as well explaining this.

@trustpilot you guys need to step up your game and allow for companies to allow for screen shots or attachments to show proof that we did our part. We do not deserve such a poor rating!!!

Rated 1 out of 5 stars

I will never purchase from them again

I will never purchase from them again. I spent over 1300$ on a wilcox helmet mount on October 13th of 2021. The item was listed as instock during this time. It is now February 23rd of 2022 and they still have not shipped my item. I had called them many times months ago and they never returned a single call. I emailed them and they never returned an email. Finally I text them and they returned a text. From there they sent me a few emails and held my money. It was another few months before I was finally fed up and asked for my money back. They just gave me the refund.

23 February 2022
Unprompted review
Night Vision Guys logo

Reply from Night Vision Guys

We'll tell everyone here exactly what we said on text to you. The product you purchased CLEARLY states "email for availability" on our site. It's interesting that you are not telling the audience what you told us via text "I don't have time to check my emails". You cannot blame us if you did not read what was indicated on our site as well as you had no time to answer our emails. This is just wrong and unethical on your part, shame on you.

Rated 5 out of 5 stars

5 star customer service

I just made my second order with night vision guys. Firstly I returned for the great prices and good selection of merchandise. Secondly, there was a minor issue with my first order, and the customer service I received was literally some of the best customer service I have ever experienced. The issue was resolved within an hour and my purchase was mailed super fast.This alone was worth 5 stars to me. Great job guys!

8 February 2022

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