Nike Reviews 12,585

Third class because of delivered agent without my concert my product was cancelled and I have wated for 3 weeks and suddenly my products was cancelled ❌❌

Incompetence. Either their warehouse workers responsible for securely packing parcels are to blame, or the courier DPD (specifically Dagenham depot) are to blame for stealing the items. The driver turns up to my house saying “maybe they forgot to pack the item” handing us an empty box which has clearly been tampered with. Nike want 2 weeks to investigate before issuing a refund. I have video evidence from the ring doorbell camera. Nike customer service is pathetic. Im no doing a chargeback i dont care of you blacklist me im not purchasing from nike.com again

This is a little unacceptable from a global giant like Nike, I order a tracksuit online, they only sent me the top half of it, when I complained directly to them, after making me take a ridiculous amount of pictures and send them, rather than just send me the trousers to solve the problem, they asked me to send back the top, process a refund and then reorder the tracksuit again when the only thing they had to do to rectify their mistake was send the trousers, not only that, but when I tried to search for the tracksuit again it said no longer available, like Nike was trying to scam me, very unhelpful agent dealing with the query also

Personalize a pair of shoes for a special occasion. Apparently, the person who fulfilled the order was color blind or uneducated about color schemes, and what I received was pure trash.

I was shocked in all honesty to see such Low rating here on Trustpilot but I can understand why from my experience today, I basically had a faulty pair of trainers where the heal had worn away on both shoes, I purchased them from the Bournemouth store on the 3rd Sept 2025, I went to the stall today whereby the manager explained they have a system where I phone a number the store gives me for online support and they are meant to send me a link so I can upload images of the faulty trainers so when I got home I took the pictures and made the call to London Nike, when on the phone they explained they only delt with online orders! and that the store should deal with it! I then had to make my second trip back to the Bournemouth store where they explained again I would need to do the same process, I then explained I had already tried to do it and was not going anywhere as I had already been through the process the store explained, anyway they did eventually give me a refund but this has been bittersweet for me so will not likley purchase Nike again... what a headache!

A new product went online today at 8am, i signed in, verified myself and picked product but site kept crashing when putting card details in. Tried 3 times before being notified product sold out.
Contacted live messenger to be told try again when they come back into stock. I won’t be…

Very bad, they haven’t refunded my money in 4 months, every time I call they say the same thing that they will follow it up, nothing happens

Solid player tennis here, and it may be just me, but I feel Nike tennis has gone downhill since they let go Roger Federer.

I paid $190 for a new pair of white Nike sneakers when they arrived, they were discolored a dark yellow. Many complaints on the site about this type of situation.

good brand but customer services so bad, cause not responding me

I rarely leave reviews, but this experience has been extremely frustrating.

It has now been nearly 6 weeks and I still have not received my item or a refund. There is no valid proof of delivery the image provided does not show my address, any identifiable location, or any person receiving the parcel.

The “proof of delivery” also does not clearly show the parcel at my address or any confirmed handover. There is therefore no reliable evidence that the item was delivered, yet this has still been used to deny my claim.

Throughout this process, I have also been given inconsistent and misleading information. I was initially told I would receive a refund within 24 hours, then later told I would not, followed by the matter being “internally investigated.” This was communicated over two weeks ago, and there has still been no update or resolution.

Despite escalating the issue through PayPal, they have failed to respond there as well.

It is also concerning to see the current low Trustpilot rating, which reflects wider issues in how customer service and complaints are handled. When a company cannot provide clear delivery evidence yet continues to withhold a customer’s money, it raises serious concerns about trust and accountability.

Customer reference: C01569141694

For a company of this size, the lack of accountability, poor communication, and failure to resolve a straightforward non-delivery is unacceptable.

I would strongly advise others to be cautious when ordering, particularly if anything goes wrong resolving issues appears unnecessarily difficult and prolonged.
M Christopher

Companies an absolute shambles no communication fobbed off with emails paid 175 for these high in demand pink foam Nike 95s for my daughters birthday 27th march they were attempted once by dpd then went missing over a week now been returned to sender without actually trying to deliver my goods. Nike are helpless only willing to refund than to actually send these out to me! First and last time I buy directly from Nike

Bought new shoes from JD sport I really like them. Very comfortable and look super nice.

They didn't respond to my questions at all, just me hanging there

If I could give a 0 review I would. I purchased 3 T shirts from the Nike website, but they didn’t fit, so I sent them back, but I received a refund for only 1, I contacted them on their online
chat where I was told they had problems scanning all the returns, the customer service agent escalated this to the returns department, I received an email 5 days later stating my refund request cannot be processed, I contacted the page again who told me to respond to the email, but when I tried to respond to the email, I received a message stating it was an unmonitored mailbox, so I phoned customer service, who then told me to contact the help page again, which I did, only to be told to email the unmonitored mailbox and that they do not have an email address for customer services. The service has been appalling for such a big company and they have stolen my money.
My next step is a charge back with the bank, so I can get my money back.
I will not be shopping at Nike again, also I have seen other people have had the same issue.

AVOID!!

Delivery time is getting longer each time I make an order, also I'm not sure if they are keeping up with quality of their tennis shoes anymore.

sneaker arrived super fast and the fit is perfectly spot on. Definitely gonna rock these on stage for our next tour run. Really solid quality

Dear Nike Team,
I am writing to express my deep frustration and disappointment regarding the release of the Air Jordan 1 VAA “Alaska”.
What should have been an exciting launch for loyal customers turned into a complete lack of fairness and transparency. It genuinely feels like customers who have supported your brand for years are being ignored, while most of the stock appears to be backdoored before it ever reaches the public.
I find it difficult to understand the logic behind a Tier 0 release when, in practice, there is no real opportunity for genuine customers to purchase the product. This creates a sense that the system is not only flawed, but also poorly controlled.
It is simply not normal to organize releases exclusively through Tier 0 stores when, in reality, a significant portion of the stock disappears before ever reaching the end consumer. This is not good publicity for a brand as iconic and respected as Nike.
I am someone who genuinely wants to wear the product and appreciate the beauty of the design. However, pairs consistently end up in the hands of resellers, which ultimately destroys the hype and the aura that made these releases special in the first place. At the very least, there should be better control over stock allocation and in-store distribution.
Looking ahead to upcoming releases such as the “Brick after Brick” drops and Travis Scott Air Jordan 1 Lows, it is becoming increasingly clear that regular customers barely stand a chance to purchase these products at retail. Losing a raffle because of high demand and low stock is completely understandable — that is part of the hype. However, not even having a fair chance due to bots or backdoor practices at store level, without any visible control from Nike, is simply unacceptable.
I want to be clear: I do not want Nike to lose its position in the sneaker market. I do not identify with other brands like New Balance, adidas, or designer sneakers. That is precisely why this situation is so frustrating — because it comes from a brand I have supported for years.
I am aware that this message may not reach decision-makers within your company. However, I also know I am far from the only one feeling this way. Many loyal customers are growing increasingly frustrated with these practices, and it is no surprise that competing brands are beginning to gain ground.
Personally, I have owned over 200 pairs of Nike sneakers over the years. While this may seem insignificant from a corporate perspective, it reflects a level of loyalty that is now being tested. Customers like myself are becoming tired of what feels like an unfair and opaque release system.
Finally, it is particularly disappointing to see a release associated with Virgil Abloh handled in this manner. His message was “You can do it too.” Unfortunately, what this release communicates instead is: “You can backdoor it too.”
This launch was, quite frankly, a disgrace, and a clear lack of respect toward the community that has supported your brand for so long.
I sincerely hope Nike takes this feedback into consideration and works toward a more transparent and fair system in the future.
Kind regards,
Jorge Silva e Castro

I returned a pair of trainers back in October 2024 in the original box using the barcode provided through In Post.
Nike advised no refund would be issued as the item received by them was ‘A non Nike product’. No further details have ever been given to me regarding what they did receive back just emails stating they would not refund me . I have been trying to get more information on this ever since and Nike have been absolutely APPALLING in responding and assisting with this . Avoid this company at all costs . I have never encountered such poor customer service . I even wrote a complaint letter and this was sent back to me as ‘return to sender’. I will not be paying for an item that I returned back, I fulfilled my obligation as a consumer. If the wrong label was put on the package by the courier ( In Post) that is not my responsibility. It is also defamation of my character that Nike have suggested that I posted anything back other than the original item purchased. This will now be taken to court .