Nikonservice Reviews 4

Nikon Service have had my Golf Rangefinder since the end of June 2025. After calling them it was supposedly moved to priority. After a week I called again. Still waiting for an estimate. I called again last week and was told they couldn't get the part so would offer me a discount on a new one. Nothing. I called again, and again. Eventually a young lady said I would be contacted by Sales, and a quote would be sent to me for a repair. Nothing. I called again, to be told there was an email that was going to be sent two days before, but wasn't.

August 6th I was offered a new one for £244.50, still no quote for a repair.

I informed the young lady that as I had purchased a new one for £220 from Japan, delivered last week, I would wait for the repair, and then sell it to recoup the cost. Still no Estimate.

I am still waiting. So Dissappointing!

I have been a Nikon Photography customer since the 70's, including cameras, lenses, and scanners.

I finally got the estimate today 13th August 2025. £556.26. RIDICULOUS, or WHAT?

26th August2025 I have just received a replacement rangefinder, for which I have paid £244.44. It arrived in a paper bag, and was a dirty, faulty, secondhand old unit. I am now disgusted with Nikon Service. The unit doesn't even match the serial number or model stated on the delivery invoice.

27th August 2025 Finally, a new rangefinder delivered, after a distribution error, I have a new rangefinder at 1/2 the price of a new one. This could all have been done in 2 weeks instead of 2 months. Then Nikon could have had 5 stars.

I accidentally dropped my Nikon Coolpix A1000 and the lens got damaged. I searched how to repair the camera and found the web page for repairs. A few minutes later I had easily arranged for the camera to be picked up by Nikon (or their service partner UPS) with a label so I don’t have to print it myself. One day later they came to pick it up with the label, and the following day I got an email that Nikon had received the camera.
During the time the camera was being investigated and repaired etc I got updates via email, with clear instructions, cost offerte and next steps.
Around 3 weeks later they had completed the repair (some delay to lack of spare parts), I received a link to make the payment (with a clear invoice) and a few hours later the camera has been sent to their delivery partner (post NL) to be delivered tomorrow.

I’m very satisfied with the service that has been clear, straight forward and fast, from start to finish!

I can add that my camera was out of warranty (which I knew before I sent it in), so I don’t know how the process is when it is.