Nin-Nin Game Reviews 2,973

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and the wide selection of items available. Many people appreciate the competitive pricing and the efficient ordering process, often highlighting the secure and protective packaging that ensures products arrive in perfect condition. The delivery service is frequently described as fast and reliable, with many consumers noting timely arrivals and clear communication regarding their orders. However, some customers also noted issues with shipping, including unexpected additional costs, delays, and problems with customs procedures. A few reviewers mentioned dissatisfaction with the company's handling of these shipping complications, such as difficulties with refunds or re-shipping items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers consistently praise the... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast shipping, with some... See more

Price

Customers consistently note positive experiences with price, often highlighting great and competitive prices,... See more

Order

Customers generally report positive experiences with their orders. Many reviewers praise the smooth ordering... See more

Quality

People report positive experiences with quality. Customers consistently receive items in perfect condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order with Nin nin quite regularly and was always satisfied with my experience. years ago I started by ordering from them through Amazon,box was damaged but the figure itself was OK. They did r... See more

Rated 5 out of 5 stars

I have purchased from Nin-Nin Game a lot. My latest purchase was Pop up Parade Overlord Albedo size L. Fabulous figure. The promo photos and the actual figure were spot on which was great. I hate wh... See more

Rated 5 out of 5 stars

I've been buying from them since 2022. I've never had any issues or problems. I think their points system is great. My latest purchases have been S.H.FIGUARTS: Star Wars Episode III - Revenge of the S... See more

Rated 5 out of 5 stars

NNG is my number one store for buying export figures. They’re always amazing, costumer service 10/10. They have some delays lately but it’s because of the demand. We all love NNG for many reasons but... See more


Company details

  1. Figurine shop
  2. Collectibles Shop
  3. Game Shop
  4. Hobby shop
  5. Toy shop
  6. Trading Card Shop

Written by the company

Nin-Nin Game is the specialist for Japanese Import of Video Games, DVD/Blu-rays, and hobby goods (figures, goodies, collector items, etc.) brand new or used, and your one-stop shopping ressource on the internet! Everything directly imported from Japan (Osaka) ! Since 2006, we provide Japan import enthusiasts a large and daily updated range of collector products and limited edition items only available on the Japanese market. All products scheduled to be released in the coming months are available for pre-order, and regularly added and updated in our catalog. Check our site daily for updates and specials! We ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

They have great price but shipping…

They have great price but shipping…
The prices are great but you have to pay at least $30 for shipping, I do live in the use so it’s not entirely their fault but even before it was slightly expensive. Over they are great especially with pre orders!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I've been buying since 2023 and I've…

I've been buying since 2023 and I've never really had an issue. One time I bought the Mafex Thor comic version and it came with a factory error on one of the hands. I got in touch and they sent out a replacement for the hand. Would highly recommend for people who are looking for some imported figures.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, resourceful and vast store.

I've order 2 items from the store, but with both, the experience has been superb. These guys keep you updated of your order all the time, even when the product has been delayed. I remember that last time I ordered a Figma Solid Snake MGS2, the updated version, and it got delayed for a couple of months. Eventhough, I wasn't mad at all, because I knew they will delivery... and they did.
Thank you, guys, keep on the good work.

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Shipping price policy is terrible

Shipping price policy is terrible. One has to pay more when ordering more items.
Payment policy is also not customer friendly. Even with payment plan, one has to pay the total amount of the product several month before arriving. And then we have no guarantee of the shipping price.
I understand that some prices are put of their control. But if that's the case, they have to change the payment policy, so that a customer can only make the payment after they have the product in stock.
I've already cancelled my last order because of this. I will cancel my current preorders if they keep raising the shipping price after I've already payed for all for 6 month now.

20 March 2026
Unprompted review
Nin-Nin Game logo

Reply from Nin-Nin Game

Hello Chad,

Thank you for your detailed feedback and for taking the time to share your experience.

We understand your concerns, and we want to let you know that we are actively working on improving our services in this area. These are changes we are currently considering and plan to implement in the future to provide a better experience for our customers.

Thank you again for your input it is very valuable to us.

Best regards,
The Nin-Nin Game Team

Rated 5 out of 5 stars

Great choice of products

Great choice of products. Best website for import figures. Great customer service. Lots of very affordable prices and great delivery service. 10/10

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

I have been a loyal customer of this store since 2017, and my experience has been nothing short of outstanding. The customer service is both prompt and efficient, while maintaining a remarkably courteous and personable approach. Furthermore, all products arrive impeccably packaged. I hold my experience with this store in the highest regard and would wholeheartedly recommend it to any collector seeking a reputable and trustworthy establishment from which to acquire their figures.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

My favourite site

They're a great site and is my favourite, been using them for 2-3 years now, however their processing time to pack and ship the parcels is taking AGES, no matter if it's in stock or not and no matter what shipping method I choose...

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy experience

I can't say enough good things about this seller. The figures arrived in great condition and are just as described. I was very happy with the seller's communication, excellent prices, careful packaging and fast international shipping. The items are genuine, of high quality, look great and I think it was great value for money. I highly recommend this shop and I hope to buy from them again!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

have to say this is the first time I've made such an expensive purchase from this company, but I did a lot of research before taking the first step, which is what many people should do before buying. Before I begin, I have to thank their team for making this possible. They answered all my questions and resolved all my doubts. They were always attentive to my emails, and I especially appreciate the patience of Aurélie and Jessie Loren. I will definitely buy from them again. I know some people criticize the extra costs and waiting time, but they should consider that there are many of us customers, and they handle products that other stores no longer have. Also, during holidays, their workload multiplies. I had to wait, and I had my order shipped through Euro-Logistics. Thanks again, Nin Nin Game.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Llevo varios años comprando con ellos

Llevo varios años comprando con ellos, y por ahora, siempre han cumplido y las objetos llegaron en buenas condiciones.
I have been purchasing things in their shop for a few years, and, at least for the moment, everything came in perfect conditions.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Site

My main site resource for related anime figures. They are reliable, and a good thing they have the option to pay later.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL CUSTOMER SERVICE

Had an issue with an order recently but Nin-Nin game came through for me with amazing customer service.I am beyond happy and grateful with how the issue was resolved,highly recommend these guys for all your import needs.

28 January 2026
Unprompted review

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