Nissanretail Reviews 

After purchasing a car with manufacturers warranty from availablecar 3 weeks ago who have the rudest after sales team I’ve ever spoken to. I contacted Nissan Leicester to repair my car who got my car looked at within a matter of days (availablecar didn’t want to look at it until 5 weeks time). The aftersales team at Nissan Leicester are the best ever! Car diagnosed on the Tuesday back to me for the weekend with a new flywheel and clutch. The whole team included the technician kept me up to date with everything and I have got my car back today. In result, you will get all my business! I thank you all at Nissan Leicester for doing it the right way!

We received outstanding service by Nissan showroom on abbey lane , Leicester , from walking in and driving out with a brand new car , we received the most excellent, professional and friendly service by a Mr Alvin Palmer , who went out of his way to ensure we had no questions or concerns regarding our recent purchase , Alvin also made himself available on the day we were picking our car up on his day off , thank you to Nissan and the team and of course Alvin who took care of us throughout the duration, he ensured we were kept well informed and gave us detailed updates
Thank you

Had a MOT at nissan Abbey Lane Leicester staff were great especially my guy Richard Walton-Booth happy Christmas to you all xx

Nissan's customer service is the lowest ever.
Be careful. As soon as your warrantee expires, you automatically start having weird problems that force you to use a Nissan dealer to embezzle money from you. They have locked software exclusively for Nissan dealers, which I believe violates consumer rights. I am building a big case against Nissan.

If you ever have a problem and call them, they will assign you a so-called case manager named "Zin." Avoid him. He is a dishonest and unresponsive individual who often takes 10 days to respond before sending a woman to deliver the negative news.

Unbelievable... the treatment from the word go (Bedford glyn Hopkin) has been disgusting, I really cant believe this kind of trading in this day and age is acceptable, I had a valid complaint from purchase and was fobbed off despite asking fro my complaint to be escalated, nissan financial services were also very unhelpful, I will definitely never use Nissan again... ever.

Spoken to Alvin who is head of mobility side of things at the Leicester branch, as always, went above and beyond to help my mother and I pick new car, especially taking into account her needs. Can’t fault him. He’s a credit to the Leicester team.

I purchased a used June 2017 NISSAN LEAF Black Edition 30kW 5dr Auto For Nissan London West in November 2019 and got the relevant good value annual service. With only 20,000 miles in early June 2021, the car became immobilised and was unlocked. It turns out this is a common problem from the poor 12 volt battery Nissan uses. The AA identified the problem and advised the short term solution was for someone to sit in the care for 45 minutes while the battery recharged. I subsequently sought email telephone advice from London West and they told me what I needed to do without having to visit them to get it done. I have been impressed by the level if service at Nissan London West from the moment I purchased the car.

When I bought my car from Nissan Abbey Lane Leicester, I was informed we could charge our car electric for free at the dealership, this helped me to decide on buying my car.

Recently this facility has been removed without notice, no information or reason given.
Why has this happened?
Conned into buyin an electric car.

Wife just purchased a used nissan juke, we wanted to pay outright for the car, the salesman told us that if we did not take finance we would not get all the extras, free servicing, MOT cover , breakdown cover and nissan assist, he advised us to accept the car on PCP and pay it off after 3 months. I have recently found out this type of selling is being looked at as it is miss selling PCP. This should not be allowed. When we pick.up the car it was in a poor condition, scratches not clean,, missing mats. Salesman was not very helpful and once the sale had completed ignored email.

Was not informed d car i got has previously been in an accident. Just wanna take ur money.

Nissan in Reading, was all good for me!
Was not rushed or felt pressured. Lots of time spent with me on explanations and ensuring I was comfortably familiar with the car and all it a features. All paper work complete and reviewed with me,making sure all was correct.

Very similar experience to other reviews with warranty,
They are happy to take your money they don't want to know after,
I won't be buying from Arya again Nissan london west.full of bull

Having purchased a demonstrator X Trail in March this year my first annoyance was on returning it for some minor work after a week or so the deals on used cars shown on the display were much better than I had been offered.

The car 'jumped' under load at around 65 mph, initially it was explained as a gear change. This happened twice on my journey back from Cornwall and then the car went into limp mode, fortunately I was able to pull in to a farm track on the A30. Despite numerous time slots given by Nissan Assist I was picked up after an 8 hour wait and lent an old car to get me home as the flat bed transporter was not available.

The dealership promised a courtesy car but on arriving because Nissan Assist had not yet returned my car this was refused. Wellington Nissan claim to be the Best of the Best and their recorded message states a courtesy car will be available no matter what the circumstances. I called Nissan customer services from the dealership only to be promised this would be dealt with as soon as possible and then urgently, when pressed the agent said within 48 hours! Whilst I was attempting to be transferred to someone more senior the service manager dangled a set of keys indicating they were going to lend me a car.

Despite a promise of regular updates other than once I only got a progress report when I called. I was told that the faults were reported by email to Nissan Technical who then emailed suggestions back. Eventually I was told the control unit for the gear box needed replacement and a part was on order from Amsterdam. A week or so later I collected the car having been told it was fully repaired, a diagnostic check and full road test had been done.

The very next day I had the same problem with the car jumping. After a meeting when I started the car an oil service warning came on along with an amber engine warning light. This time the dealership told me it was a follow on glitch in the computer system. I explained my complete dissatisfaction only to be told that if it broke down again it was covered by the warranty.

This is by far the worst experience of my many years of motoring. I need a reliable car for business travel so my only recourse has been to trade in the X Trail for a Jaguar standing a significant financial loss in the process.

While I am told it is very unusual for a newer Nissan to have such problems the apathetic attitude and not fully resolving my problems has left me never wishing to spend any money with this organisation again. Nissan are not the wonderful business they give the impression to be. Think very hard and long before you engage with them - this review site carries many similar reports.

Nissan London West
If I could give a minus I would. If you are thinking of buying a Nissan I Implore you NOT to consider this dealership. Over 6 months and counting to resolve an issue covered by warranty. Despite contact Nissan UK Directors Office still no resolution. Nothing but lie after lie and deception. Very polite people but totally disinterested in customer care.
PLEASE AVOID AT ALL COSTS

Purchased a car from Nissan abbey lane, leicester in May last year, certain things that needed to be rectified with the car before collecting it, were noted to the salesman when purchasing it. Upon collecting the car these things had not been done and the car was booked in a week later. Took time off work to take the car in only to find upon collection that one alloy wheel had been repaired, not the three others, scratches or the hole in the panoramic sunroof screen. Heated seats also stopped working and battery completely dead so after another day of it being booked in for repairs, the sunroof screen was still not repaired. Both myself and husband have rang numerous times and promised return phone calls and promise after promise to repaire the sunroof screen and a year later it is still the same... complete lack of client care, customer service is zero but very very nice people when they are taking cash from you. Wouldn’t recommend at all

Visited Nissan Preston and had a first class experience from Jack Nolan, who was not only very welcoming but very knowledgeable and guided us through the purchasing process without any problems.

If i could rate a minus star i would... Avoid Nissan - Bolton (Perry's) at all costs... We paid a deposit for a car on a Saturday (got the Reg number and photo of the car as it was at another depot) Neil told me the car would be transferred over that week for us to go and look at before we took the car, the following weekend no phone call to say the car was there, so i rung and got told Neil was with a customer and he would ring back- no phone call back, So i rung again with the same replie. I then rung Sunday morning to be told Neil was off and that the car definitely wasnt on site, at this point our old car was being picked up the following day as it was sold. I rung again a couple of times over the Monday and Tuesday to be told he was in meetings or with customers and he would ring back- you guessed it no phone call.... by this time our old car had gone my partner with no car to get to work had to take the time off work, i rung back and stayed on the phone until i got an answer.. The manager Richard Bradley came on the phone to tell me the car had been bumped on the forecourt so we couldnt have that and they where trying to find me another car which i thought was abit weird. As we ordered Grey and diesel they couldnt find the same spec and colour. As i complained to Richard that we hadnt had a phone call back and my partner was now without a car he said he would upgrade the car to a Tekna at no extra cost to us so i accepted. Later on got a call saying they had found one- Blue and petrol.... i asked if they where joking as i had ordered Grey and Diesel... so they started to look again, it was now good Friday and they rung, this time someone called Gordon who said to me " we are sorry we sold your car" i was fuming as now they had lied to me on top of everything else... the thick idiots hadnt even filled Gordon in with what was going on... seems the communication between the staff was as good as with customers. Just before i said i wanted my money back he said we have found you a car.... it was silver????? so he started the search again. I had to ring back Saturday morning to find out what was going on, Gordon answered and said "good timing your car is on its way in" so i got the reg off him why i had a look at it.... it was the old bloody model when i had ordered the new shape. So i had had enough and just went into the shop to be greeted with, "well its bank holiday anyway so we cant get you a car until at least Tuesday" at that point my Mrs had been without a car two weeks!!!!
"we will get Richard to ring you in the morning"
he didnt the coward, Gordon rung and said "look there is nothing we car do, you will have to take your money back" _
great customer service Nissan- Perrys....
Neil Hassall and Richard Bradley are completely useless, terrible at there jobs, you need to re think your training and Staff employment criteria.

We bought a secondhand Qashqai in February 2017 from Nissan London West and received a one year warranty as part of the deal. With the one year warranty period approaching, we figured we'd take it in for servicing to stay on the safe side.

With a mere 2,000 miles driven since our purchase, we didn't expect anything material to come up. And nor did it. But sensing an opportunity to make some incremental margin on our custom, we were told they had to change our break pads and some sundry other items. Frankly, surprising in light of the condition we bought the car in and the limited mileage.

Come pick-up day, we're presented with a bill for GBP 580, of which GBP 280 relates to the sundry items. Annoyed, we politely point out the parts in question retail at a measly GBP 60 and a half-decent mechanic could swap them in no more than two hours. Impolitely, we're told that's just the way it is: Nissan London West has a fixed price schedule and they refuse to budge from it.

I appreciate Nissan London West needs to make a profit margin, but you can't seriously tell me two hours tops worth of work warrants a GBP 220 bill. Genuinely a rip-off - and this leaves aside the outrageous GBP 300 they charged in the first place for the servicing.

Long story short: don't expect anything by way of customer service with the people at Nissan London West. Their interest is not in winning repeat business - suffice to say, I'll never, never, never purchase a car through them again - but in milking as much money off of their customers while they can.

Please, I implore you, take your custom elsewhere.

(and if someone within the wider Nissan organisation is reading this, please send a missive to the people at Nissan London West. The way they handled our case, as well as two other fellow queuing customers, is a case study in horrible customer service. No interest in being helpful. And dogmatically toeing the line. Surely not what you want your brand to be associated with?)

Quite good response from them with my questions
I am really pleased to get my fault sorted

Really poor customer service from NISSAN UK and its dealers. The vehicles are riddled with quality control issues and the dealers are unwilling to resolve in a fit and proper manner. Bring the legend of Japanese quality into disrepute and have had to recall millions of vehicles due to cheating quality control records.