Nz Cars SL Reviews 

Untrustworthy
Wouldn’t accept insurance I had with main company
Charged me for insurance and made me believe it would be refunded but it wasn’t .
Don’t use DO YOU SPAIN either , they really do DO YOU.

You know that feeling when you ask a question and instead of listening someone cuts you off and starts talking about something else and you're probably too slow to get it.
Yeah that's Nizacar's customer service. Enjoy.

I have been using Niza Cars for many years and have found their staff to be delightful, their cars excellent and their prices very competitive. I nearly always hire one of their Mini Coopers, which are fabulous! I do recommend booking directly with Niza Cars, not through a third party - that way you can take out their own insurance and have a fast and completely hassle-free experience with no requirement to check the cars for damage either upon collection or return. Thank you Niza Cars for another faultless experience!

Rented through Zest brokers. Car was in very poor condition with damages & dents everywhere.

They identified new damage upon return to a wheel which had already been indentified previously in the check out report. Fortunately I have excess cover through another company so I have made a claim through them.

Do not hire from this company

Awfall company!!
Rude staff 😒 plus you don't receive your deposit back. We gave the car impeccable back and after a month still we didn't get our deposit back.

NEVER go there! They start by trying to get you to buy expensive extra insurance you don't need. Which we didn't.
The car we got, had almost no petrol in it!
When we returned they didn't check the car with us and a couple hours later we received an e-mail to charge us some damage. Fortunately we took pictures of all the damages and could send them this so they didn't answer us anymore and eventually nothing was charged on my credit card.
Then they mistakenly sent me the welcome e-mail for the same car, that was probably for the new renter. I noticed that this person probably took this extra insurance, because in this e-mail there were many more initial pictures of damages than the one I got (5 extra pictures). So they really aim to SCAM YOU!
I repeat, DON't GO THERE!!

0 stars. A complete rip-off from start to finish

I rented a car from Malaga having booked through Zest. It’s clear the agents are on commission trying to sell their excess car insurance. When I declined to buy it, the agent found me a new car Skoda (only half full tank). I did the usual and did full video of the car which had zero damage. Upon return, there were minor new but cosmetic scratches to the bumper for which they charged me over Euro 300. Agent completed form stating that I’d caused damage which was that of a third party and which I insisted on form being changed to renter or third party. Fortunately, I had Questor insurance annual policy - first time I’ve had to claim on this policy since 2019! Renters beware.

Upon collection staff member was too lazy to show me to car. Car was only half full had to return to the office to confirm this. No usb connection returned to office and he just shrugged, same when I asked for the cars navigation and instructions to be changed from Spanish to English. The car had over 23 seperate areas of damage that hadn’t been repaired, clearly just taking peoples money and not fixing their vehicles. The car was also not as clean as it could have been.

On return because I hadn’t taken full insurance (which is a rip off. Get your own seperate insurance) they made me wait an hour to do a check of the car. Make sure you leave time in your schedule to wait if you go with this company, there are incidents of bad experiences from others that don’t wait.

Customer service is terrible, cars are not in good condition. They are looking for any way to rip you off.

I have used niza cars on a number of occasions and never had a problem or issue with their service, I highly recommend them to anyone. I personally always take the zero excess rate, it's a no brainer, the courtesy bus is always prompt and the staff always pleasant, vehicles seem to be well maintained and reasonably new, don't blame niza cars, if you haven't taken the time to read the terms and conditions. I recently hired a vehicle from them, 06/08/2024 for 5 days, excellent service and value for money, thanks again niza cars and will be using you again in the future. Karl Totten

This was the worst experience of my life. Tried to sell me an upgrade car and extra insurance. Waited over an hour for the shuttle bus to pick us up. Unapologetic rude staff. Walked out without the car. Avoid at all costs

Not very nice customer service. Price and conditions of insurance have changed upon receiving the car. The rented car was quite dirty inside

Do not use this business, they are fraudulent, extortionists, also bullies.
On taking our car back, we were told to get on airport shuttle straight away without checking car, red flag,, 🚩
We asked kindly we’d rather check the car with you before leaving. We were told they had others to check and would take 20 minutes. We waited. We sat in the office, we were told to leave the cool place we were sat to sit outside in the heat. Thought that was very bad, and thought there not so nice.
They then took the car from sight for about 25mins, and washed it, came back and said let’s check it. The car already had damage all around it. They picked up on an inch long small scratch on alloy wheel which they said wasn’t there before. It was impossible that we did this as we hadn’t been anywhere close to pavement etc. we checked the reviews on trust pilot and realised they were trying to scam us. We approached them and they were saying it’s small it’s up to the boss and probably won’t charge even though we hadn’t done it. We said we do not want to pay anything we hadn’t damaged it. They started to get aggressive and the one guy went to attack me, another member of staff stopped him, we had the most horrible experience then on camera that we have kept. They then wouldn’t take us to the airport after the argument with them. They were trying to con us like others on here. Please do not use.
Any other complaints
I want to take action against this business and with your help we can stop them trading or at least let customers know

Useless company, waited an 1.5 hours for my car and then they charged me double the agreed deposit. Upon return they said I had to wait an hour for the car to be checked. Didn't care about the customer or any service. If I had waited we would have been late for my return plane. Will not be using again, try Malaga car as they seem to be ok. Do not use this company they have no interest in you

Bandits of the worst kind, they withheld €300 from my bank account for the deposit they were supposed to give when I returned the car and for 3 weeks today I still haven't received anything and they have the nerve to tell me that the money was deposited and then I had to contact my bank who provided me with a formal document that the money was not deposited.

Wish I could give ZERO stars, con artist scamming company. Horrible customer service and try to take your money by claiming damage pre existent to taking the car- proof was shown but staff refused to look. DO NOT USE

Don’t use this company.
I used my debit card and was charged an additional 90 euros on a weekend rental costing 110 euros. Their policy says all debit cards get an additional charge?!

Also we paid for full cover and zero excess, but were told at the counter all accidents will receive an initial charge of 300 euros ( thankfully we didn’t).

They’re crooks!

If I could I would give them 0 stars. They are simply the worst car rental company. Do NOT rent from them

AVOID AVOID.
This company are a joke. Their employees are rude and do not have any respect for customers.
I used them in Nov 21 and when I returned the car because I had my own insurance they found two minor scratches to the bottom of each front door to which the inspector went straight to as if he knew where the scratches were.
I told them I didn’t cause this damage so they went on to threaten me and my disabled partner that they would not give us a lift to the airport.
On my return to the UK I e mailed Jose Maria Marquez to tell him of my experience and after several emails he admitted it was their mistake and agreed to credit me the charge they had made , he also arranged a discounted car for my next trip. I thought very good. I used them the next time and also on two other occasions.
On 10/4/24 I pre booked a car through a broker and when I arrived at there desk a very rude man named Adrian told me because of previous disputes they have decided not to supply a car ever again !!!
I explained all the facts that they were in the wrong to charge for damages that were not genuine and I was credited with the money but he was very rude and left me and my partner stranded.
I have e mailed the company upon my return but they are un sympathetic .
Please everyone spread the word about this company .

A mixed experience for sure.
The shuttle bus was waiting as promised outside the airport and took us straight to the Malaga Nizacars office.
The car was a Mini Cooper automatic as booked. Clean and tidy, a really nice car.
That was the positive.
Unfortunately, the whole experience was soured by the customer service agent. He was initially friendly, but this changed as soon as I said that I wouldn’t pay €92 excess insurance cover (the car hire was only €84). I explained that I had taken out my own excess cover for a fraction of this and said that I was perfectly happy for the €1800 deposit to be charged to my credit card.
The agent made various threats about not providing documentation to my insurance company in the event of a claim and threw the keys across desk at me. He was aggressive, rude and very unhelpful. No attempt was made to show me the car or controls.
To be fair to Nizacars, upon return, they emailed me to confirm zero damage promptly and released the charge as promised.
I assume that either Nizacars needs to sell excess insurance to be profitable or the agents make hefty commission by selling this cover or both.
Despite the car being excellent, the customer service experience was very unpleasant. I am unlikely to use Nizacars again.