NL Hire Reviews 

361
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and accommodating during their vehicle hire visits, creating a welcoming environment. People consistently note that the team goes above and beyond to provide top-class support, ensuring every customer feels thoroughly looked after from start to finish. Some reviewers were happy with the quick and easy vehicle rental process, making last-minute bookings completely stress-free. Consumers also appreciate receiving perfectly working, clean vehicles available for hire at short notice without facing any unnecessary complications. Reviewers often mention they would gladly use these reliable services again whenever the need arises.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpful, friendly, and professional... See more

Service

People report positive experiences with service, highlighting a simple process and helpful staff. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyo... See more


Company details

  1. Van rental agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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4.9

All reviews

(361)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer experience

Iv been using NL for many many years now for any of my vehicle needs. Whether its a small car, 4x4 in the winter or a van for moving house, they have always accommodated my every need. Katie in the workshop goes above and beyond, as does everyone else. I would recommend this company to anybody as the service you receive is so warming, you can definitely tell this is a family run business!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond

What can I say! Every bit of the service from NL is fantastic. If I ever have questions or queries they are quick to respond and are extremely helpful and knowledgeable. They offer a seamless service 24/7 which is helpful when incidents happen out of hours. I must give a special mention for Katie at Wakefield Workshop as she is always polite, happy and helpful and resolves any issues I have quickly. Katie and the workshop team are always quick to resolve any faults I have and keep our fleet running with little downtime. Perfect for us as a reactive business.
Could not recommend NL more!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Bought a used van recently which…

Bought a used van recently which developed a gearbox fault. Taken straight back in under warranty, no questions asked. Excellent customer service and support. Cannot recommend highly enough. Special thanks to Ella.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

NL Commercials St Helens Branch

We have many vans from NL Commercials, St Helens branch, as soon as we have an issue with 1 of the vehicles they are always prepared to service our needs at the drop of a hat, even when we have nobody to take the van to the branch they have no issues and collecting the van and drop it back of to us.
amazing staff, amazing service. Will always recommend NL Van, Truck & Car Hire

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Super easy to hire a vehicle from them

Super easy to hire a vehicle from them. Customer Service via email was quick and informative. We had to extend the hire for an extra week, and this was made super easy by phone and email. We hired from St.Helens and would not hesitate to hire again.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Booked online to hire a dropside van…

Booked online to hire a dropside van for the day & collected from Darlington.

Office staff were very friendly and helpful.

Reasonably priced, quicker and easier than I'd imagined. Van did a great job too.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

SUPER HIGH late fees for being an hour late.

64 min late for a drop off and charged an extra days rent. not even a small charge for late return just a full day. great way to treat your customers. very aggressive when trying to challenge the charge and treated like an idiot with there explanation and reasons for the charge.
would not rent from here or any other N.L branch. salford van hire for the win.

15 August 2023
Unprompted review
NL Hire logo

Reply from NL Hire

Hi

Our daily hire rate covers 24 hours from the beginning of the hire, however we do offer a grace period of 60 minutes for late returns for no extra charge.

Once this grace period has expired, we incur further insurance charges, therefore another day is payable.

The expected return time is made clear at the time of booking and in this instance, you returned the vehicle nearly 2 hours past the due back time. We did agree you could take the vehicle for the remainder of the second day, however you chose not to take this option.

After speaking to the young lady on reception, she has advised she was in no way aggressive, however we do apologise if it came across to you that way.

Regards
Vanessa

Rated 5 out of 5 stars

Fabulous company

Fabulous.
Came to our rescue after being let down by another company.
Ella was really helpful and even loaned us some ties.
The van was clean and tidy, really nice drive.
Well done, I would recommend you to anyone. Thank you 😊

29 July 2023
Unprompted review

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