Nobody's Child Reviews 

My order did not arrive. Customer services were helpful and after exhausting all possible avenues they agreed to refund me for the order. It is a shame as I wanted to wear the order to a wedding abroad.

I absolutely love NC - their clothes are beautiful and great for the environment. Their Here to Help customer services are so responsive and helpful too! Thank you

BIG Thank you to Customer Care department who acted promptly on my behalf when my returned item got 'lost' in the post. I forwarded all my details, receipts and proof of posting and my refund was quickly sorted out. Thanks again x

Excellent customer service, friendly and quick to resolve my query. Thank you for all your help

Problem resolved quickly.

I have only just started buying clothing from Nobody's Child and on each occasion, I've always received great customer service. And only just now they've refunded a 'next day' delivery charge as I didn't receive the jeans on the date stated. Fab customer service!

Avoid this company. My experience was extremely disappointing and cost me both time and money.

I ordered three matching bridesmaid dresses for delivery within the EU. A couple of days after placing the order, I was informed that two of the three dresses were actually out of stock, despite being listed as available when I ordered. However, one dress had supposedly already been shipped.

I immediately contacted customer service to explain that a single bridesmaid dress was useless to me. I needed all three dresses or none at all, and I asked to cancel the order. Despite the stock issue being entirely on their side, I was told it was too late to cancel and that I would need to return the dress once it arrived, at my own expense.

As a result, I am now approximately €30 out of pocket in international shipping costs and still have no bridesmaid dresses. The company advertised products as being in stock when they were not, then shifted the financial burden of fixing the problem onto the customer.

If you are ordering for an important event such as a wedding, I would strongly recommend looking elsewhere. Based on my experience, their inventory information is unreliable and their customer service does not take responsibility when things go wrong. I will never shop with this company again.

The cotton smock-type top I ordered was incredibly baggy and shapeless despite having looked elegant and fitted in the images online. I decided to return it having understood returns were free. Please note they are NOT free as you are charged a £4 handling fee and lose the £5 delivery fee. So it costs £9 to return an item. Avoid.

Terrible customer service - trying to exchange an item which it says is possible on their website but doesn’t come up as an option during the return process - no reply to emails for nearly a week. No reply to previous email about another item. No obvious number to call or chatbox to use. Would not reccomended online purchases for this reason

I had an issue with an item I ordered and the company was quick to come back to me with different options for me. RJ from customer service was particularly helpful and understanding and made the experience much more pleasurable.

Getting absolutely zero response from mistakenly called ‘ here to help ‘
The shorts were tagged as 14 but inside the shorts they say 12 so incorrect item
delivered . I would never EVER order from them. Steer clear as they are not cheap !

Really disappointed in yhe quality of the dress I ordered - considering the price! From first appears it looks great, but looking closer at finer details like the buttons, its pulling apart and not made very well. Unfortunately cut off the tag before I noticed the buttons and quality.
**update - i wore it for the first time and 2 buttons came off, terrible!**

RIP off merchants . Paid 62.80 for a dress , returned it as made if tissue paper and didn’t fit , they’ve just informed me I’m getting 53.60 back … oh and at a snails pace , it will take up to 10 days . I returned the dress 7 days ago .. no explanation .. nothing
In an age when reputation matters and there’s so much consumer choice , they seem intent on destroying themselves from within
I won’t use again as it leaves a nasty taste in the mouth ..

I ordered 3 dresses and only 1 arrived even though on the app it says all dresses were delivered. I have sent several emails to their customer support email address, and they haven't resolved the issue, I only get an AI generated bounce back. I am due to be refunded £200 and Nobody's Child have not communicated anything to me. Do not order online from Nobody's Child -the customer service is non existent.

Tried ordering dress with next day delivery - twice ! First time they cancelled my order due to stock issues at the end of the day it was supposed to arrive. Second time they cancelled 24 hours after it was supposed to have arrived. Both times said it was a stock issue but still had and still have the dress, in the correct size, listed as available on the website. Do not order from here if you are getting something last minute, you will be let down.

Helpful and timely customer service. I missed my collection slot but the item is kindly being re-sent at n extra costs. The team are friendly and proactive, and the quality and style of clothes is always excellent. The clothes offer good value for money, especially when there are special offers.

My return by Royal Mail was lost. Nobody's Child answered my email and issued a refund immediately. Really helpful customer service.

I've been a loyal customer for many years and the majority of my wardrobe is from NC, but they really are out of order lately. They charge £4 per returned order, and that's on top of the £8 for next day delivery.

All good, except that I received an item that's significantly not as described. The website says the dress has pockets - the main reason I ordered it - and the dress, upon arrival, has no pockets. When I emailed to request a free returns label and refund of my delivery costs, this was denied.

This is a clear breach of the Consumer Rights Act 2015, and appalling behaviour towards a loyal customer from such a big and successful brand, honestly. It's left a really bad taste in my mouth and I am in touch with their complaints team, with whom I've shared the relevant sections of the Consumer Rights Act. As a retailer, they should be - and likely are - well aware that any consumer who buys an item that is significantly not as described is entitled to a full refund INCLUDING delivery fees AND for the retailer to cover return costs.

If I don't get a successful response from them, this will be escalated to Trading Standards and my bank for a chargeback.

I really like their clothes and have ordered many times from their website as well as purchasing in the Leeds store or Marks and Spencers. Their customer service has always been excellent I really can't fault it, every time I have raised a query I have had super fast helpful responses. I would have rated 5 stars if their return service was quicker! Unlike other reviewers I have seen on here, I have never had an issue using their return portal and the process is pretty straightforward - the only downside is as others have mentioned the £4 return fee and the slowness of the whole process.
If this was improved I am sure I would purchase a lot more often from them. Thank you

Poor experience and very frustrating returns process.

I am trying to return items from my order, but the returns portal is not working correctly. All of the items I ordered are showing as “unfulfilled,” which means I am unable to select anything to return, even though the order has clearly been received.

This is especially frustrating because sale items only have a 14-day return window, and the faulty returns portal is effectively preventing me from exercising my right to return within that timeframe. I have contacted customer service for help, but I have not received a response.

It feels very unfair that customers are expected to meet a strict returns deadline when the company’s own system is not working properly and support is not responding. A simple return should not be this difficult. I will not be using this company again!
Avoid!