Noelleeming Reviews 

A staff member was talking to two customers and I had been waiting a while to look at product they were blocking. After a pause in the conversation I excused myself and asked if I could grab an item quickly. The staff member immediately launched into an attack threatening to kick me out of the shop. His actions were completely disproportionate even if I had been a little rude. I made an apology to the other customers if they were offended, but it didn’t stop him continuing. He didn’t want to stop and calmly deconflict the situation or behave in a professional manner. And he said he was the manager too. Guess Noel Leeming don’t train their managers in customer service and how to deal with thing. I won’t be shopping with Noel Leeming again.

Checked online first; item "in stock" at my local NL store, went there; NO STOCK. Bored shop assisstant reluctantly checked (different?) system said there are 2 at nearby NL. Went there, there were 10 on the shop floor...BUT they must have all been returns because the one sold to me DIDN'T WORK AT ALL. They refused to refund my $, said it had to be inspected by 'technicians' - TAKING THEM TO THE DISPUTE TRIBUNAL & asking for consequential damages - STOP FLOODING NZ WITH POORLY-MADE cHINESE RUBBISH (at OVERINFLATED PRICES)

Like the airline JETSTAR, Noel Leeming in Hamilton’s Anglesea Street will always be OneStar. I no longer have the energy to detail the protracted saga that has unfolded over the last few weeks and the overall negligence and abdication of at least 20 individuals all ‘passing the buck’ towards no resolve in the foreseeable future. The only solution I see for my own sanity is to let Samsung and Noel Leeming know that I do not want the SAMSUNG front loader washing machine back even if it means kissing goodbye to a refund I feel should be forthcoming without any further questioning or reasoning and not when the machine breaks down a THIRD time. I have made a statement to this effect but no one is listening. I’d rather the machine went to a charity than risk having to put up with any further frustration and dissatisfaction and time wasting. I’ve been on the receiving end of having an email and 2 voicemail messages ignored; had a pick-up time postponed a day after waiting around home for two and half hours for a service pickup; spoken to rudely by a couple of service technicians; told on two different occasions I should have contacted Noel Leeming directly when the first problem arose and not called the 0800 customer help line shown on a sticker on the front of the machine! I was expected to help lift the machine, the first time it was removed for service, which ended up causing 5 days of very uncomfortable lower back pain a few days after the lifting. Better to die in a fatal plane crash than put up with the collective crap from THE WAREHOUSE GROUP and Samsung’s preferred technicians at Hillcrest Electronics where no one person really cares and is only looking out for themselves and keeping their jobs. Half the staff are either quite new; not adequately trained or do not seem to have had much experience. And common sense? Sadly, it’s not very common these days. Planning now to move on and shop around for a WHIRLPOOL front loading washing machine.

We bought an LG OLED 55" TV five months ago, deciding not to take extra protection cover because we were confident we were protected under the NZ Consumer Rights Law. When it broke after five months, the Hamilton store manager refused to replace the TV and used their preferred repairer, who took more than a week to fix it. The manager reckoned it was his right to refuse to replace the TV. For me, as a disabled person who is stuck home for long stretches of time, the TV has become an important lifeline to the rest of the world. And I would not have expected such an expensive item to break after only five months. I am now thinking we were sold a defective product by the store. The attitude of the Hamilton store staff were very dismissive and hurtful, as we have been loyal customers for a while now. We will think twice before we purchase anything from Noel Leeming in the future.

Worst customer service especially Manukau Super Centre branch. There is no customer centricity. Infact there black Friday sale - they increased the price of products and than decreased it. Noel Leeming should know there are very very smart shoppeds with lots of data and comparisons from multiple sources. Just dont try to fool them. Fix your service.

Fantastic service. Punctual delivery with great communication. During installation the delivery people noticed a flaw. They organised a replacement. I didnt have to do anything. Delivery was perfect. They set it up on the wall mount, cleaned the screen, vacuumed, and helped me set up alexa. Gold stars all round.

Tech person,Tried to manipulate me into thinking that it's gonna take too long to repair and I should just take it back . Don't have any technical knowledge and was annoyed when I didn't change my decision. Very sad

I entered my local noel lemming to pick up a package and had multiple workers check up on me to ask if they could help. Over great customer service and vibes happy checkout assistants and a worker even took my package to my car for me 5/5

The new iPhone never went
Purchased iPhone in July 2023, opened box 2 weeks ago, iPhone did not turn on or charge up, returned phone to NL , phone sent to authorised repair , was told parts missing etc , beyond repair, my phone was actuated by someone a week before I recieved it , the phone has been previously swapped in the box with a non functioning phone, there is another review on here with someone else,
Noel Leeming look into it there is something seriously going on before customers are receiving there phones,
Another person named Anuradha Singh 26/09/23 , his review states exactly the same issue,

Out of some of the Electronics Retailer I visit that NL is my favorite. Some things, I like to buy are a better buy at others but the one s I can get from Noel Leeming are always bought from NL Stores in Newmarket or Lynnmall or via Click n Collect.

Double check your vouchers that you are given at time of any promo and APPARENTLY they have a 3 month expiration on them. I went to use mine today and apparently it had expired. I have come to the conclusion that they never look after their customers, its all about lining their own pockets. The person that was serving me says "Aww its a voucher' when I went to purchase over $270.00 of items today. This was in their Papanui Store - NOT HAPPY
Don't pay cash for an item and then if its not right and need your money back they DON'T pay back cash, they will put it onto a card which can take days to show up in your account. What happened to refunding customer the same way you paid YOU!!!!

I tried to post this on the product in question, however Noel Leeming have declined to publish it.
From when I made my order until I finally got tired of waiting and asked for an update, three weeks passed. They accept orders for products that they don't have in stock and also can't get from the supplier, and don't bother to update their customers until we chase them. In the end I was forced to cancel the order and bought one elsewhere. Terrible customer service with lots of excuse making but no action to fix the situation, terrible website setup, very negative experience. I won't bother with Noel Leeming in the future.

No stars at all. Technician is useless. Told me absurd about printer. Does not have any knowledge about printers and printing. He could not download Epson scanner driver & software for one hour, complaining the internet is too slow. Ha-Ha-Ha… Noel Leeming, huge retail shop for sailing electronic devices and equipment has slow internet. It looks good match to St Lukes Leeming team. The manager of the shop used abusive language. He said to his colleague about me, Get him F***off from me. When I asked others sale persons, did you hear what he just said to me they turned around of course and did not answer. Because he Is Manager. I think he is not the right person for this position.

A friend of mine bought an iPhone14 ProMax for $2400/- on my behalf. It never turned on and upon submitting it to apple centre they returned it saying it was tampered. Upon returning it to Noel Leeming, we have been told that all the parts inside has been replaced completely and they can’t do anything about it!!!!
I can’t believe that they are getting away with this by selling me a dummy box!

I have a pair of 6 month old Sony ear buds bought in the NL Queenstown store with the whole outer cover on one completely broken off (no idea how that happened).
Staff not interested in a refund or replacement as the other earbud is still technically "working", even though this is ILLEGAL UNDER THE CGA.
The staff member insinuated I did it and that because it cost $10 that it didnt matter.
I wasn t surprised as NZ is always pulling this crap with customers but couldn't believe that a straight replacement of a $10 (now $5) product was too much of a stretch.
You'd get lynched for this in the UK. Appalling company!

Here all salesperson are worst full Gujarati they don't even bother to ask or help if you walk into Showroom. They are least bothered about the sales ever I have seen.Five to six years back sales persons at the door to serve you. You can see the difference walk in Trade depot sales person is ready help you.Nowdays you can buy things online. I won't recommend Noel leeming right place to go to.

Whakatane Branch:
I was cracking up because my emails were disappearing from my inbox.
Thanks to this young man Gerrard( hope I spelt his name right),he rectified the problem had so much patience and understanding very much appreciative.
Enjoy your Chocolate’s
Nancy (the blind lady)

Bad customer service!!!
Bought a product online only 1 item was ready to be picked up (which I went to grab) 2 weeks later did not hear back about my other items went in and was accused of already picking it up but I had an invoice showing I only picked up 1 item how can I pick up the other items when it was currently not in stock. A Indian man went to grab it from the stock room and slammed it onto the counter.
Other time a Asian man was nice and trying to get me to buy a 2 grand worth tv to buy I said I will come back later to check my setup he’s whole vibe changed and gave me the cold shoulder

Worst customer service. bought a fridge started making horrible noise, replacement came 7 days later. got a tv started rebooting in a loop within a month of purchase. it's been almost a week still not repaired and just got told it's going to take another week for a part to come from overseas. Got a washer and a heater, sales rep forgot to add heater in the delivery docket with washer, heater promised on 6th of jul came this week !!!.... No accountability and worst customer service after sales. Never recommend anyone to go.

Agree with all of the one star reviews. I had awful customerservive earlier in the year and will never buy anything from them again. Buying a pressure cooker from Harvey Norman tomorrow. Did not even look at what Noel Leeming might have...not worth the ineptitude and time wasting.