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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, frequently reporting issues with charges for annual subscriptions after free trials, even when trials were cancelled. People also found it difficult to manage their payment methods, leading to continued charges for services they were no longer using. Furthermore, consumers reported difficulties in obtaining refunds, with support often providing generic responses and citing policies that prevented reimbursement. Conversely, a small portion of people felt satisfied with the service, noting a significant reduction in ping and improved stability in their online gaming experiences. Some users found the service effective in lowering latency for various games, making their gameplay more enjoyable. However, even among those who experienced performance benefits, some still encountered issues with the company's billing and refund processes.

What people talk about most

Subscription

People report negative experiences with subscription. Many customers express frustration with unexpected... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software for significantly... See more

Payment

Consumers express significant dissatisfaction with payment practices. Many report being charged without... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Refund

Customers had negative experiences with refund. Many reviewers report that the company refuses to process... See more

Based on these reviews

Rated 2 out of 5 stars

⚠️ Be extremely careful with this service. The app itself worked, but money was being charged quietly without clear control. After the trial, it even attempted to charge $42 — luckily,... See more

Company replied

Rated 1 out of 5 stars

i bought a sub for noping when playing ff14 and during the time i was using it there were intrusive ads popping out now and then, masked as "service notification center". Every time you delete the f... See more

Company replied


Company details

  1. Software company

Written by the company

NoPing offers a comprehensive suite of gaming optimization solutions designed to enhance gameplay through ultra-low latency, increased FPS, and innovative features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DONT INSTALL it

DONT INSTALL it, my antivirus started going crazy, I right clicked and opened the window it went to the different file path where there was a few dll's, an application, and a file that started with "crypto". I was lucky and my antivirus nuked it.

It installed something called "Notification Center" in C:\ProgramData which is a hidden folder, they hide it in task manager as to the naked eye looks normal since its called "notification.center.service" and its only possible to fully delete these files if you can find it in task manager as the app uses its files to run in the background 24/7.

8 July 2024
Unprompted review
NoPing logo

Reply from NoPing

Hi FinalTom,

We apologize for the experience you had. We assure you that our software does not contain any malicious components. The behavior you encountered is a false positive from your antivirus software. Our software includes a Notification Center solely for the purpose of providing updates and notifications related to the software itself. We do not hide anything from our users, and all components are designed to ensure the best performance and user experience. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 5 out of 5 stars

Reliable and Efficient

Noping.com is both reliable and efficient. My connection has been stable, and I've experienced fewer disconnects and lower ping. This service is a must-have for serious gamers.

4 July 2024
NoPing logo

Reply from NoPing

We are happy that you liked it and if you have any problems, please contact us!

Rated 5 out of 5 stars

So good

This application is the best I've used so far. Noping.com really helps lag and improve my gaming.

4 July 2024
NoPing logo

Reply from NoPing

We are happy that you liked it and if you have any problems, please contact us!

Rated 5 out of 5 stars

Noping has been a useful tool for…

Noping has been a useful tool for improving my connection and lowering latency and lag for a more fluid gaming experience. It's not a miracle fix, but it has made a difference in my response time and lessened my annoyance with lag-related issues.

30 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We are happy that you liked it and if you have any problems, please contact us!

Rated 1 out of 5 stars

This service is very bad

This service is very poor, with high ping, and it automatically charged my card $64.90 even though I am not subscribed to the annual plan. I requested a refund, but they claimed I didn't read their policy, despite the fact that I canceled the subscription before uninstalling it from my computer. This company is a scam. Do not use this service, as you will lose your money even if you cancel the subscription.

28 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:

1 - Log in to your account on our website.
2 - Go to the 'Subscriptions' section.
3 - Click on subscription ID you wish to cancel.
4 - Click on the 'Cancel' button.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

Use GearUP Booster to get lower ping

Use GearUP Booster to get lower ping
This app is trash, you literally cannot uninstall it unless you answer SURVEY CORRECTLY??? Who had this idea in my mind and why? And why I cannot use my personal opinion in that survey? It's literal scam, don't ever use it, don't give them money and don't even install it.

28 June 2024
Unprompted review
NoPing logo

Reply from NoPing

Thank you for your feedback. We're sorry to hear about your negative experience.

We understand your frustration regarding the uninstallation process and the survey. Our goal with the survey is to gather valuable user feedback to help us improve our service. However, we apologize if this process has caused any inconvenience or if it appeared to limit your ability to express your personal opinion.

Please note that our customer support team is always available to assist with any issues, including uninstallation. You can reach out to us directly at our site for immediate assistance.

We genuinely value our users' experiences and feedback, and we are committed to making Noping better for everyone. Your input will be taken seriously as we work on improving our service.

Thank you for bringing this to our attention.

Best regards.

Rated 5 out of 5 stars

Fantastic Results and Easy Setup

The setup process was straightforward , and the results were fantastic . My connection is now more stable , and my ping has decreased significantly . Noping.com is the best !

20 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We are happy that you liked it and if you have any problems, please contact us!

Rated 1 out of 5 stars

Scam Adware

Started getting brazillian adverts randomly popping up in the middle of my screen whenever this was open in the background. After uninstalling, the adverts "magically" disappeared.

Oh also, ping didnt change at all and was slightly worse even.

Dont even consider buying this, if the rest of the 1 star reviews didnt deter you already

25 June 2024
Unprompted review
NoPing logo

Reply from NoPing

Hello,

Thank you for your feedback, and we’re sorry to hear about your negative experience. We want to clarify that our software does not display third-party ads or interfere with your computer in such a manner. The only notifications our software sends are related to the software itself and can be disabled in the settings.

It's possible that another program installed on your computer is causing these unwanted ads.

We appreciate your understanding and are here to assist you with any further questions or support you may need.

Best regards

Rated 1 out of 5 stars

This app is extremely bad

24 June 2024
Unprompted review
NoPing logo

Reply from NoPing

Hello! Hope you are doing good, could you please provide more information so I can better look at your case?
Thanks in advance!

Rated 1 out of 5 stars

charged unintentionally

being charged is a scam, noping is scam, I don't understand my money is still deducted when 65 dollars even though I canceled it, I tried the 7 day trial a long time ago, maybe just 4 days Before, I loaded money onto my card and didn't pay attention. My money was accidentally and inexplicably deducted. This made me very angry. I tried to submit a refund request and hoped they would refund. Give me my money back, I haven't used it since I bought it, 65 dollars is a lot of money for me

21 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

As you have contacted us within 7 days of renewing your plan, you are eligible for a full refund. Sorry for the misunderstanding.

You have been refunded. It may take a few days for the money to reach the customer's bank account.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Functions perfectly!!

Functions perfectly while establishing a connection to serves with high traffic, including those located in miles away or on the other side of the world. My ping time, which is typically 300-400 ms, can drop to 200-250 ms.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Scam Scam Scam

As others have stated this is a complete scam. I canceled the service last year and was surprised to receive a new charge 7 days ago. This was after receiving emails that I needed to renew my account if I wanted to keep the service.

I contacted support and they said since it wasn't within 7 days they could not do a refund but I contacted them 5 days after they charged me so this was a lie. There is no way to delete your account or payment information so they will keep trying to sneakily charge you in the future. The only way is to contact your bank.

The service was okay while I used it but this cancellation process has been so awful I cannot recommend ever giving them anything at all. Terrible company.

3 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

As you have contacted us within 7 days of renewing your plan, you are eligible for a full refund. Sorry for the misunderstanding.

You have been refunded. It may take a few days for the money to reach the customer's bank account.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

noping is SCAM, malware

anyone, do not use this company service.

update: noping plant virus into your PC called notification.center.service.

update: they sent me email in Portugal, then ask me to go their Portugal website open ticket then email other department (they simply set up barrier, they actually speak english and have english website)

then they said : refund is not approved because of me, i did not cancel the trial plan before it end. the fact is the charge me for 1 year subsription on 6th days, 5th if you count timezone. while they says the trial is 7 days. they should not simply charge people for 1 years subs, its illegal. IF it is legal, then charge everyone for 100 years is better.

so they blame me, pretending i request for approval and then they reject it. so they change the fact they scam.

*in their website, they force you to fill a lot of details, and write 100 words reason for let them approve, refund is impossible, no matter what you write

2 June 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

As you have contacted us within 7 days of renewing your plan, you are eligible for a full refund.

You have been refunded. It may take a few days for the money to reach the customer's bank account.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

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