Nordea Danmark Reviews 

It was a great pleasure to work with Nordea. I got an excellent, professional service in a short timeframe! Would most definitely recommend Nordea. They get 7 stars out of 5 :)

One of the best customer support in the banking industry imho!

Super god bank

Terrible customer services that can not give a consistent answer/solution to the same issue/questions. If you are lucky you get a good person but sometimes not at all helpful. I’ve been trying to open my frozen account now for a month and every time I call in they give different answers to what document is missing and how long it will take to fix. And finally, after visiting the office in person they call the department that handels the issue. Account open within 30 min. Hurray!!! However, now my last months salary is missing since the account was frozen. I call in again. Very non understanding person informs me that it’s my employers fault that the money was never transferred and even though the account was frozen, I should be able to receive the transfer. I talk to my employer who also don’t have the money back on their account. And I also get a recipe of the transfer. Call in again, different person is now more helpful. At least says that he will give the issue to the correct department but again, can not say when or how this will be solved. Advices me to call in again if nothing happened within a week. Seriously!!! Didn’t know a bank can have such complete absence of service and personal understanding. I’m super behind with all my bills because of this mess. When asking for their policy about how they can compensate bad service, one customer service person offered a box of chocolate or wine. Still not sure if this was a joke or an actual policy.. did not receive anything so far...

Very satisfied by the Nordea team represented by the counselors Dorthe Knudsen (personal rådgiver) and Asger Kidmose Schmidt ( Rådgivningsfilial Jylland Nord & Øst) who supported me with the house buying process in a very profficient and transparent way.

The level of explaning the financial details and process steps with the associated procedures was also remarkable.

Good job Nordea team.

i was in process for my business account and financing a Tesla model Y where i have been assigned with Armin Balic(he is the best) who helped me through all the paperwork and build up my case .everything went very smoothly and faster than my expectation my business account was up and running in 5 days and the Jacob Bach Nielsen helped me throw car financing .both of them are extremely helpful.i felt being listen and being facilitate the way i want it .

Racist bank.
After many years, I can list an endless number of racist behaviors I have been encountering.
Basically, every attempted money transfer (of very little money) from/to another country turns into a nightmare.
No transfer gets through, unless I wait for their investigating calls asking me personal info about the reason behind my transaction. When I worked in DK and Ukraine, my account was blocked when I tried to move my own money from my Ukrainian bank account. My Danish supervisor had to write a letter in Danish to them to unblock it, as my many documents seemed to be not enough (??).
Now I have been trying to send 60 € to my brother and the transfer gets cancelled, as the transaction looks suspicious to them.
I cannot use my money as I please and, therefore, I decided to move to another bank to end all this crazy and distrustful behavior.
I would be seriously ashamed if I were you, the treatment I received is simply unbelievable!

And I would also add now that I've been trying to call you but you keep hanging up, so I can't even talk to the customer service. On the chat the bot says that there are operators between 10 and 16, which is also untrue, as it keeps being the bot in those hours too.
Always better, congrats.
Are you planning to make your service even worse?
It seems to be the only thing you can do.

HORRIBLE!!

Have been a trusted costumer by Nordea over 10 years. Then they tell me that because I am Currently working and living in another country for a year, they can not have me as a costumer and I have to agree on closing my accound. So the accound gets closed.

My insurance from Denmark send me money to my accound in Nordea and I never receive the money.

I call and ask nordea where the money went and they tell me they are on a "Fejlkonto" and that I just need to give them new account details so they can transfer money to me.

When I call them for sencond time to give them my new bank details, i talk with another person and the person doesn't know anything anout my money. I tried to call and talk with several different people and nobody wants to help or return my money.

Such a headache !!!

So I've lost about 1000 kr that they just kept for themself.

Wrote emails to them too.. NO RESPONSE !!

Horrible and unreasonable..

Good that i am not a costumer there anymore.

Nordea has a great level of digital adoption but seems like they are being pushed around by the local authorities, that's why they are rolling out at least one survey a few months, which asks you about how exactly you spend your money, if that does not get answered, your accounts get frozen for up to a few weeks if you get unlucky with them being too busy to fix it. Even their own customer service people didn't agree with this regulation when I went back-to-back calls with them for at least 5 days to fix it. And it took much longer to finally get to my own accounts being unfrozen...

No matter how much I've been a champion user and suggesting this bank to my international friends, I'm considering another bank now, unfortunately, the whole digital advantage and great platforms they have here in DK is not enough.

In addition, they are now charging any business account 400DKK/month, which is a crazy amount of money for a small business, just to have an account that complies with the local authorities.

Greedy bank

I moved to Nordea before I moved to Poland, to have a strong bank to rely on once I would return. This year I returned to Denmark, and within 2 weeks, they closed my accounts and annulled my agreement with the bank (for no reason at all). They withheld my money and took 4-5 days to fix. No more than 2-3 weeks later, same thing happened (In this case, when I changed to Lunar as my primary bank, Nordea cancelled my agreement with them again. (I am not sure if they only make exclusive agreements with their customers, but that seemed rather irrational). Again holding back my money, with no possibility to move my money (on request). This was a long process, and when talking to customer support, they would repeatedly ask me to log in to access my details.

All in all, the service was terrible, I never saw any compensation or sympathy for their mistake and when they realized I owed a small amount of money (when closing the account) they were spamming for day-day until I responded.

EDIT: Review was taken seriously, and I had a good talk with Nordea, who gave me a apology and admitted, the whole situation was not dealt with properly and they gave me a small compensation. Though I might not return to Nordea, the response here was very much appreciated and big thumbs up for that.

Home loans as a self-employed foreigner in Denmark = the worst experience ever (even though I am married to a Dane). Despite the individual I was in contact with being very helpful and responsive, Nordea's policy on home loans (and dare I say the entire Danish banking system's policy) is insane.

Although I am self-employed in Denmark, the reality is I work full-time for a UK law firm but due to complications in hiring someone based outside of the UK, I act as a "consultant" for the firm. So I get a set income each month. However, Nordea sees this as me having one client which could be lost at any point. Fair enough. But I ask then, what is employment? Is employment not essentially the same as having "one client" - your employer - who, if they so chose, could fire you. Same as a client really.

Notwithstanding this gap in logic, Nordea asked me to supply one to two years of company accounts because I am self-employed. But if I was employed in a normal fashion I would only have to supply three months of payslips - again, where is the logic. In fact, I was told by a Nordea employee that if my company was just owned by someone else, not myself, and earned the exact same amount of money as it does now, they wouldn't require one to two years of accounts - why? - because then I technically would not be self-employed. If that isn't evidence of an illogical double standard, I don't know what is.

So I supply this. Turns out it's not good enough. I also supplied months of payslips in terms of which I was paid above the average wage in the country. Still not good enough. I also have a 9% deposit for a property (4% higher than the minimum). Still not good enough.

So in summary:

1. I earn more than 58% of Copenhagen residents;
2. I have a deposit that far exceeds the minimum;
3. I have a years worth of payslips and company accounts that show consistent and reliable income
4. I currently pay more in rent than I would in repaying my mortgage and I have more than 1.5x this amount spare after all expenses each month.

Yet, I am denied a loan.

The worst part is, a 100% danish couple I know who earn less than half of what I earn got a loan. One of them is a full-time student and doesn't work. #Xenephobia

Nordea, explain yourself.

Disappointed ☹
12 days with blocked Nordea account. 10 days since I provided the info which was the cause of my account being blocked.
I wonder what Nordea is doing. Was told it could take up to 7 days to get my account open. At the moment nobody can tell me what’s happening. Been promised a call back, but so far nobody has bothered getting in contact.
Nordea, please don’t reply to this review with “please don't hesitate to call us again if there's any unanswered questions”. I have tried that way to many times already ☹

Thank you for taking your customers seriously.

I appreciate the manager that has called me to apologize for the mistakes of "support chat" employees that had left me with little to no information.

The manager who called me today was professional, straight forward, and explained that what I had been told previously was false. Besides that, he instantly managed to fix an issue I was having.

More than that, he understood why I was feeling upset, and explained the views of Nordea to me in detail. He didn't want to just get me off the call quick, but made sure I understood what this bank stood for, which was different from my first impression from Online Chat.

Nordea still 5/5
Trustworthy. Will not switch!

We are foreigners and during the pandemic we could not find a bank offering a reasonable loan.
But with Nordea we actually got a reasonable deal and we could finally buy an apartment and set the first milestone in our new life in Denmark.

Huge shout out to Christoffer Mikkelsen from Nordea Østerbro, in the last 3 months I was more in contact with him than my mother and helped with everything (especially by explaining to a foreigner how the system works before committing to it)

The app is above average for a bank app. Maybe notifications of events happening to my bank account can be improved.

VERY BAD & POOR SERVICE indeed!!
I was shocked yesterday, when I discovered yesterday that my card was blocked! I called them immediately, they promised that my apartment will call me urgently...but nothing happened! Today,I had to call them 3 times, as every agent was giving me a different info! The short of the long story...it is a trash bank!!

Very nice speak with me "Mona", Helped me with my problem very quickly!!! Thankyou!!!

I am not a customer of Nordea but have tried to contact them for an offer on loan for purchasing an apartment through their contact form on the website. I have been wanting to move to Nordea so this is just a one step further for my decision. Well, they turned it down, the reason is that:
"We are very busy, it takes lots of time to make an offer, and we are not interested if you are not committed to move to Nordea!" - Why the hell would they even advertise the service for non-customer on the website?
So this is the way of getting new customers, only offer if they know that 100% you will move to Nordea, and don't want to invest time in customers who are still considering as it takes a lot of time. I call it bulls* and thanks god, I'll stay with my bank then.

Me and wife having account in this bank for long years and approach for a home loan in 2020 but they refuse the loan because we don’t have PR visa . But the adviser told if one of us have PR we could forward your loan. So me and wife thought we will wait till we get PR and when my wife got PR visa and we approach the bank and we had a talk with adviser and he told we can look for house and we will approve loan. Then we find a house and we done all paperworks . Suddenly the Nordea credit department did not approved our loan because i not having PR visa. In the first meeting they told only one need PRvisa now they change their words. So i never trust Nordea Bank. Thank for everything.😡

Hi, I have transferred my accounts from Nordea to another bank recently. I also used to have some amount in stock market and sold the papers to transfer them to my new bank. Money disappeared somehow. Anyways, I reached out to the person who was helping us for my accounts. He confirmed that he found where the money is and told me that he will make sure that the money will be transferred to my account within a day. It’s been 2 weeks since this was promised. I sent reminder emails, called customer service and finally received a call this week from the person on Monday or Tuesday, again said that it is strange and will make sure this is resolved. Guess what? Same situation! I think nobody knows where the money is. Moreover, I am loosing money as I am not able to make investment with the amount lost in their system.

I had the pleasure of working with Jannie Dahl Larsen, Roskilde Branch, to get a loan to buy a plot of land. The collaboration was excellent, Jannie helped me in a professional, friendly, and especially very fast way.
I definitely recommend Jennie and give Nordea 5 stars thanks to her.

Mihai