Nordstrom Reviews 

Although I cannot reccommend the state I received the dress in (damaged, soiled), I do reccommend the customer service provided by the ESW Team.

Where do I start! Worst online buying experience from Nordstrom ever. I bought a fragrance from them which reatailed for $400 plus tax. It came with complimentary gifts. They were free with my main fragrance purchase. Both items took forever to process and ship. Looks like they weren’t shipped together, but coming in separately. I purchased the fragrance on 1/20/26. Estimated delivery date for one package was 1/27/26 and the other 1/30/26. Both items haven’t arrived. Both items keep being delayed and rescheduled for delivery. They have shown up in my city early, but have been delayed for 3 to 4 days. They keep rescheduling the delivery dates even though they are out for delivery. It’s going 11 days and still no items. Not sure what’s the hold up or why it took Nordstrom so long to process and ship these packages. This was a complete waste of time. I could’ve bought it elsewhere and received it by now. I should’ve purchased it from another retailer. Both packages are well past their estimated delivery dates. I opened up cases with the shipping company to see if these packages are lost or stolen. I’ve shopped from Nordstrom plenty of times ,and unfortunately this will be my last. 11 to 13 days to receive an item is ridiculous. I could understand if it was international shipping, but this is not the case. Nordstrom get your act together. Judging here by your reviews this seems to be an occurring issue, and others have complained about this as well. I hope this is helpful to others so they don’t make the same mistake I made. If you want a great online shopping experience with great shipping and delivery service please shop elsewhere.

Bought $100+ shoes online and they sent me a visibly worn, likely returned/refurbished pair (dirt underneath and one with laces undone/stretched out) not in the original box but instead in a generic white fold-up. I'm not even going to deal with returning, just won't ever be purchasing from them again. Be advised and stick with more accountable online retailers

Some good experiences but mostly bad. If you’re an online shopper as I am then you’ve probably noticed frequent returns of clothing and shoes. High priced pants that are too small or too big with length fitted for a giant. Jackets are too short or too long. Shoes so mis-made that my usual size no longer fits resulting in many returns.
Not sure who the company buys from but they need to address or lose valuable customers. On the other hand, the people in store and online have always been wonderful. I’m still a fan but not sure how much longer.

I ordered two pairs of men’s size 12 shoes but received two pairs of women’s size 7.5 shoes instead. When I contacted customer service to report the error, I was advised rather casually to return the items to a Nordstrom store located several miles from my home. I was also informed that I would only receive a refund for the items originally ordered. The lack of accountability and the nonchalant approach to resolving this issue resulted in a disappointing customer service experience.

Ordered jewelry on 12/30/25. Told it shipped 12/31 but the tracking number was invalid and status never updated. When I called I was told it was from a 3rd party and would arrive on 1/12, but again nothing was updated online. The item is 2 days overdue and they can't give me any information. I GOT A BILL, but have no item. I asked for a refund and they said it would take 2 days to get back to me. I will be canceling my card.

Nordstrom seems to be acting more like a bank than a retailer. Your system canceled six of my orders with the vague message: “We had to cancel your order due to complications with processing.”

Even after I called to verify my information, the issue still hasn’t been resolved. Whatever process you have in place clearly isn’t working and it’s frustrating loyal customers.

At this point, I’ll be taking my business to competitors like Revolve, and others. This experience has made it clear that you don't care about your customers.

idk what's with the negative reviews, my experience was great! ordered a black peacoat- arrived within the timeframe and the quality is great! shipping process was easy to follow as well

I like the selection Nordstrom offers and their physical stores are very tidy - BUT - this statement: "NORDSTROM CARES: Taking care of the planet is part of how we take care of our customers. Our boxes are made using at least 30% post-consumer recycled content. Please reuse or recycle. Visit nordstromcares - dot -com to learn more about Nordstrom's commitment to sustainability" ---- that statement IS A JOKE. Are they actually serious? Or do they think their customers are THAT stupid? Or maybe they know from experience that most of their customers could care less? (so it doesn't matter if the statement is a joke). Why is it a joke? #1 - 30% isn't exactly a **** accomplishment. #2 - IF YOU ACTUALLY CARED ABOUT THE ENVIRONMENT you would ship as many items as possible in ONE ***** BOX, instead of one item per box, delivered in individually. That's hella more packaging material used and hella more transportation expense. Not to mention fuel usage and -consequently - POLLUTION (cause I got a feeling that Nordstrom isn't demanding delivery by electric vehicle). THEY SHOULD REMOVE THIS OFFENSIVE / COMICAL STATEMENT FROM ALL OF THEIR BOXES. You are NOT fooling ANYONE with a brain. Nice try "management" but people can see through cute buzz words and catch phrases (even when republicans are in power).

Nordstrom unreliable partner LaserShip did it again. Once again, I received a "Delivered" notification for my order today, yet no package has arrived. 
There is no proof of delivery provided, and the notification was sent at nearly 9:00 PM—a time when standard deliveries are not being made in my area. LaserShip consistently provides false delivery confirmations causing me to spend unnecessary time searching for packages that do not exist. Despite raising this issue previously, Nordstrom continues to use a carrier that is well-known for these "never happened deliveries." While customer service has offered refunds in the past, a refund does not compensate for the disappointment, the lost time, or the failure to receive the items I purchased. I value the products Nordstrom offers, but I can no longer justify shopping with a company that knowingly uses unreliable logistics partners. I am requesting that this feedback be escalated to your logistics and operations management.

I agree that today’s Nordstrom isn’t like days of old but I disagree with 1 or 2 stars reviews. Don’t know what city you’re shopping at but Nordstrom has always been about customer service and satisfaction. It’s makes me sad to read these bad reviews. Guess they should get better or lose out on an entire generation.

Ordered a coffee machine on 12/23 and as of 1/5 when it was promised to arrive it still hasn't even shipped. Contacted customer service 3 times and no one has a clue what's up with my order. Had I known they were going to be this horrible I'd have just ordered from a more reputable company to start with, which is what I have to go do now.

DO NOT ORDER ONLINE -- I had a package that was "delivered" but when I went downstairs it was no where to be found. The On Trac people did not leave it in the secure mailroom and left it on the public foyer, even though property managers of my building state that On Trac has access to the mailroom. I contacted customer support and was denied a refund or replacement. I tried again and was transferred to the finance team and they were like a bunch of robots with no emotion re-stating their "policy". Basically they accused me of sending it to a location that was not "secure" enough. Even after explaining to them that the delivery person was at fault and that as customer I should not be liable, this is between the supplier and the delivery company they have do business with. This is such bad business practice and it left such a bad feeling because the item was around $500. Nordstroms was never like this and used to be known for the highest caliber and customer service. Not anymore. I will be doing all my shopping at Macy's and Bloomingdales, I would say Nordstrom will be out of business in no time as they are just greedy and ruining their brand image. I can't tell if the execs are really that stupid or they know it's a sinking ship and they are trying to liquidate as much money and sales as they can.

Nordstrom cancelled my order on the day it was supposed to be delivered. Customer service apologized and offered expedited shipping on a reorder, then admitted that option “was not showing up,” so the solution they offered wasn’t real. They also refused to provide any discount or compensation, stating that only Nordstrom ambassadors or influencers qualify. Apparently, regular paying customers don’t matter…even when Nordstrom is clearly at fault. Last-minute cancellation, empty promises, zero accountability. This was hands down the worst customer service experience I’ve had with Nordstrom.

Poor quality do not be fooled these are not NORDIC SOCKS .

Would not buy again.

If you’re ordering to New Zealand, expect the shipping of your product to take almost 30 days. It shouldn’t take multiple weeks to ship a product anywhere in the world in 2025, especially when paying over $50NZD for express shipping.
This is shocking service and the tracking doesn’t update until you follow up with support.

I read online that they ship to a ‘depot’ in the US and then on to the country of delivery.

One star included because the customer service was pleasant.

I leave in south Miami and shop at the Aventura store and I use the app to purchase all my items for pickup that store never has the items ready it does not matter when I place the order they have to be the worst store for curbside pickup they should look into this matter because they suck especially if you are waiting for the item for a gift I keep complaining but they don’t care

I ordered a set a pajamas for my wife for Christmas. The Nordstrom site clearly stated that it would be delivered by Christmas. After I purchased the item, the delivery date changed to December 29th. Nordstrom apparently uses some crap delivery service called OnTrac. Well these morons somehow mis-sorted the item and it’s now lost somewhere. I cannot stress enough the level of incompetence and greed exhibited by Nordstrom. They told me the item would be delivered by Christmas because they wanted my money. After they got my money, they changed the date. Then, they use the cheapest delivery service available to save money. Now I have to contact those idiots and try to work something out.

I have been ordering Nordstrom e-gift cards for my brother and his spouse for over 20 years. I've probably spent between $12-15,000 dollars over this time period. I will not be ordering more. I first selected use my own photographs (of them) so as I've done in the past, I did a gift card with my brother's picture and another for his spouse and paid by PayPal. While I received an ititial e-mail from PayPal, another indicated it could not be processed and that email that had Nordstrom's name on the address.

When I called them (Nordstrom's customer service), I was on hold for quite a while (maybe 20 minutes). They gave me another telephone number for the 'other' Nordstrom department, and that number was (855) 793-8451. I resubmitted the purchase with standard Nordstrom (no pictures) e-gift cards and received a similar email (and it was put on a credit card) that it could not be processed. Then I Googled that telephone number and it belongs to Cashstar (which I believe is owned by a company called Blackstar).

I stopped buying Dunkin Donuts gift cards several years back as I experienced a similar problem (and had purchased over $100/year for over a decade. I haven't seen as abundance of good reviews for Cashstar. I can't speak to what a company believes they are saving by outsourcing such purchases but both of them will not be seeing any more of my business. It doesn't speak well of a company which associates with a company with poorly rated customer service.

How I wish that I had read reviews. I grew up with the original Nordstroms in Seattle, and they made a mark with excellent service. Wow, has it changed. HORRID service, the Nordstrom family would roll over in their grave to see what has become of a once notable retail store. Do not shop there!!!!