NorthLadder logo
Visit website

NorthLadder Reviews 133

•
TrustScore 4.5 out of 5

4.5

Electronics store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, making the process smooth and easy. Many people highlight the excellent service, noting the quick and efficient handling of their trade-ins, from collection to prompt payment. Consumers also appreciate the fair prices offered and the ease of the overall process. However, some customers were dissatisfied with the pricing, mentioning instances where the initial quoted price was significantly reduced upon receipt of the device, leading to concerns about discrepancies between initial quotes and final offers. A few other people also felt that communication regarding price changes or device status could be improved.

What people talk about most

Service

People report positive experiences with the service. Many customers praise the excellent, smooth, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Price

Clients share ambiguous opinions on price. Many customers report receiving fair or even higher prices than... See more

Product

Reviewers mention ambiguous feedback about product. Many customers report positive experiences, highlighting... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers praise the prompt and fair... See more

Based on these reviews

Rated 5 out of 5 stars

I sent my second hand device (Iphone 12 PRO) to Northladder and had a great experience with. Everything was pretty straight forward and well orginized, and the communication was clear during the who... See more

Company replied

Rated 5 out of 5 stars

Northladder were very efficient and helpful when I wanted to trade my old phone in. They offered a good price based on the info I supplied. They also sent out packaging and return label so it made my... See more

Company replied

Rated 5 out of 5 stars

Process was very easy to follow and the price quoted was honoured after the inspection. Collection from home by Royal Mail was really convenient and they gave regular updates of the process. Only down... See more

Company replied

Rated 5 out of 5 stars

The company gave me a fair price for my phone and paid promptly when receiving the phone. The process was very simple from start to finish. I had a major problem that I used the my new phone box to se... See more

Company replied

Company details

  1. Electronics store
  2. Cell phone recycling and unlocking service
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Computer Shop
  6. Second-hand Computer Shop

Written by the company

NorthLadder is the leading trade-in platform trusted by over 75 OEMs, telecoms providers, e-commerce platforms and electronics retailers in more than 10 countries. Our ecosystem utilises advanced technology, automated device valuations and a proprietary auction system to guarantee the best residual value for used devices. We offer more than just trade-in solutions, we drive business success by increasing trade-in rates, boosting new device sales, improving customer loyalty and supporting sustainability goals. Disrupting full circularity, we maximise the lifecycle of every device. From design to execution, we work with businesses to create a seamless customer experience that drives growth and promotes a more sustainable future.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very professional!

The transaction was very quick and convenient. I even had a problem of Samsung providing them the wrong number initially but the turnaround time was fantastic and quick. Muhammed Murad was very professional in handling the case, and he was very meticulous and precise.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

exhcanged my iphone 15 plus and got a…

exhcanged my iphone 15 plus and got a really good value of £295 for it and the handling of delivery was exellent and money was sent to me in a short amount of time i happily recommend using this service to get better value for your device

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company to work with

Amazing company to work with, no headache they come pick up the product and give you cash in person

Ifham who came to pick up the device, very kind , easy to talk to, got the product checked and done in 5 min no hassle

Thank you

1 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look