4 hours for a B service, constantly telling me it would be ready in 20 mins, no excuse given for reason why it took so long. Useless……
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See what reviewers are saying
Booked our ageing van in with the team at Immingham for what we was told would be an in depth technical fault with the engine (by another garage). I was updated regularly and the van was back on the r... See more
Company replied
Fantastic service all the time - Jo and the team are always eager to help, and deliver amazing results time and time again. I don't have a single issue with them, always willing to help us out, and go... See more
Company replied
Quick response to enquiry for headlight helpful with this being for a left hand drive truck and requiring it to be for right hand drive traffic delivered within the hour at a reasonable price woul... See more
Company replied
Company details
- #2 of 4 best companies in Mercedes Benz dealer
- #34 of 59 best companies in Vehicle Parts Shop
- #44 of 63 best companies in Vehicle Repair
- #2 of 2 best companies in Truck dealer
- #2 of 5 best companies in Used Vehicle Parts Shop
Written by the company
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Contact info
Kiln Lane, DN41 8DW, Immingham, Lincolnshire, United Kingdom
- 01469 598 519
4.5
Excellent
41 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
4 hours for a B service!!!
4 hours for a B service, constantly telling me it would be ready in 20 mins, no excuse given for reason why it took so long. Useless……
9 June 2025
Unprompted review
Reply from Northside Truck & Van - Immingham
Hi Mark
Thank you for taking the time to leave your feedback.
We completely understand your frustration, especially with the repeated time estimates and lack of clear communication.
To enable us to look into this further please can you email your registration number to customercare@northside.co.uk
Kind regards
Customer Care Team
Great customer service
Great customer service nothing is to much trouble always there when we need them.
9 April 2025
Unprompted review
Reply from Northside Truck & Van - Immingham
Hi Dean
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Hi the staff at Northside have very…
Hi the staff at Northside have very helpful am currently dealing with Jo Lowe she’s looking after me about my vehicle very nice person thank you.
Kind regards
Nico
Nico’s Ices Ltd
15 April 2025
Unprompted review
Reply from Northside Truck & Van - Immingham
Hi Nico
Thank you for choosing Northside and taking the time to leave a 5* review.
Your kind comments have been passed to Jo and the rest of the team at our Immingham depot
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Very easy to deal with
Very easy to deal with, emailed in the morning, had my can in for a service the same day.
You cant fault that for service !
24 February 2025
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Patrick
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Understanding people needs
Customer service, helpful, understanding, polite, keeping you updated on work at all times, whether small jobs or a big job looking after you vehicle while there. Good around service. Had bad experience else where, so came to you for decent Mercedes workmanship around. Thank you
18 November 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Sylvia,
Thank you for choosing Northside and taking the time to leave a 4* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Always a pleasant experience
Always a pleasant experience dealing with the Immingham depot - from Alanis, Jo, Hayden and Alex the whole team go above and beyond to give the best service possible. Thank you all!
9 October 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Evie
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind words have been passed on to the team at the dealership
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Cannot fault Northside Stallingborough
Cannot fault Northside Stallingborough, friendly, attentive & helpful throughout, making our customer experience with them super smooth & easy.
Alanis, huge credit to Northside, great customer service skills, 5⭐️
6 June 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Kim
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind comments have been passed on to Alanis and the rest of the team
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Always pleasant
Always pleasant, always helpful, the best Mercedes workshop in the area
28 May 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Ian
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind feedback is greatly appreciated.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Great Service and communication !
Ash and the guys at Northside have been fantastic carrying out the urgent repairs to one of our specialist vehicles. The communication is great keeping us updated regularly on progress and costs.
I would have no hesitation in recommending them
22 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Danny
Thank you for choosing Northside and taking the time to leave your 5* review
Your kind review is greatly appreciated and we look forward to seeing you again in the future
Kind regards
Customer Care Team
Great service as always.
17 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Dave
Thank you for choosing Northside and taking the time to leave your 5* review
Your kind review is greatly appreciated and we look forward to seeing you again in the future
Kind regards
Customer Care Team
Fantastic Service
The service I receive from Northside, specifically Andy is fantastic. I wish all my suppliers responded as quickly and were as helpful and friendly. Highly recommend.
17 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Sam
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind review has been passed on to Andy and the team at the Dealership
Kind regards
Customer Care Team
Jo was very helpful and provided great…
Jo was very helpful and provided great customer service.
12 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Jane
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind comments have been passed on to Jo and the Team at The Dealership.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
parts
Excellent service, enquired regarding parts, very knowledgeable, highly recommended
12 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Eddie
Thank you for choosing Northside and taking the time to leave your 5* review
Your kind review is greatly appreciated and we look forward to seeing you again in the future
Kind regards
Customer Care Team
Quick response and Great service
Quick response and Great service!
Will be a returning customer
Thanks again
9 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Steven
Thank you for choosing Northside and taking the time to leave your 5* review.
Customer experience is very important to us and your review is greatly appreciated.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
Immingham Branch Order parts from these guys on behalf…
Order parts from these guys on behalf of my work place, always really helpful and reliable.
9 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Wendy
Thank you for taking the time to review us, your kind words are greatly appreciated.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
Quality and professional service
Quality and professional service. Polite and informative technician. Highly recommended.
8 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Kyle
Many thanks for choosing Northside and for taking the time to leave a 5* review.
Your kind message is very much appreciated and has been passed on to the team at the dealership
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Exceptional quality and professional…
Exceptional quality and professional service, polite and informative technician. Highly recommended.
9 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Mike
Thank you for choosing Northside and taking the time to leave your 5* review.
Customer experience is very important to us and your kind words have been passed on to the team at the Dealership
Kind regards
Customer Care Team
Andy has good product knowledge and is…
Andy has good product knowledge and is always very quick at coming back to us with information / quotes.
1 March 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Ben
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind words have been passed on to the team at the dealership.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
Friendly team and experienced mechanics…
Booked our ageing van in with the team at Immingham for what we was told would be an in depth technical fault with the engine (by another garage). I was updated regularly and the van was back on the road in a day and didn’t cost the earth.
20 March 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Terri
Thank you for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind words have been passed on to the team at the dealership.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
Excellent parts service and fast…
Excellent parts service and fast delivery no mater how big or small the order is.
11 April 2024
Unprompted review
Reply from Northside Truck & Van - Immingham
Dear Craig
Thank you for choosing Northside and taking the time to leave your 5* review
Your kind review is greatly appreciated and we look forward to seeing you again in the future
Kind regards
Customer Care Team
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