Nostro Reviews 

Reply from Nostro

Dec 2, 2025

Thanks for sharing your experience — I understand how frustrating a rejected payout can feel. Just to clarify how Nostro handles these situations: payouts are only declined when a specific trading-rule breach is detected, such as violating the 2% risk rule, news-trading restrictions, or SL requirements. Every breach reason is automatically displayed on the trader’s dashboard and also sent directly via email so nothing is hidden or arbitrary.

Nostro doesn’t reject payouts without rule-based evidence, and thousands of payouts are processed successfully as long as the trading guidelines are followed. I’m sorry your experience wasn’t what you expected, but the payout system works strictly according to the rules all traders agree to before trading.

Reply from Nostro

Dec 2, 2025

Thank you for sharing your concerns. Just to clarify how our system works: payouts are only ever rejected when a clear trading rule has been broken. Every breach reason is automatically displayed inside the user’s dashboard and also sent directly via email, so traders can see exactly what happened. We understand payout issues are sensitive, which is why everything is handled transparently and documented. If anyone believes their case was reviewed incorrectly, our support team can re-check the account and provide a breakdown of the rule that triggered the breach.

Reply from Nostro

Dec 2, 2025

Thank you for sharing this. We always review every payout request strictly according to the trading rules, which are visible both on the dashboard and also sent by email whenever an account is breached or a payout is rejected. We don’t decline payouts without a clearly documented rule being broken, and every trader receives the exact reason in writing so nothing is hidden or unclear.

If your community member has any questions or believes there was an error, they can contact support with their account ID and the team will check it again. Our goal is always to pay every trader who follows the rules correctly.

Reply from Nostro

Dec 2, 2025

Thanks for sharing your thoughts. We completely understand the frustration around compensation delays and the technical issues earlier in the year — those affected periods were challenging for everyone, and we’ve continued upgrading the platform to prevent similar problems in the future.

Regarding payouts, the rules have never changed overnight and every rejection always includes the specific breach reason directly on the dashboard as well as via email. Payouts are only declined when a trading rule is broken — nothing else. Thousands of successful withdrawals continue to be paid out daily without issue.

We know communication hasn’t been perfect, and closing Discord removed a space where many traders preferred to talk, but support is still active through official channels and responding as quickly as possible.

We appreciate the feedback and will keep improving, but payout decisions are always tied to clear rule-based violations, never at random.

Reply from Nostro

Dec 2, 2025

Thanks for sharing your feedback. I understand how frustrating rejected payouts can feel, but just to clarify for everyone reading — payouts at Nostro are only ever rejected if a clear trading rule has been broken. All breach reasons are displayed directly on the trader’s dashboard, and the same details are also sent to the registered email so nothing is hidden. Every rule is transparent and available beforehand, so traders can always verify exactly what happened.

Reply from Nostro

Dec 1, 2025

Thank you for sharing your feedback. We understand how frustrating a rejected payout can feel, and we take these situations seriously. Just to clarify for full transparency: payouts are only declined when a trading rule has been broken — we never reject withdrawals without clear, verifiable reasons. Our team always provides the specific rule and the exact trade data so traders can review it themselves.

We genuinely want every trader to succeed, which is why our support team is always available to explain any decision, review your account again if needed, and provide guidance to avoid future issues. If you believe something wasn’t assessed correctly, you’re welcome to reach out and we’ll happily recheck everything for you.

We appreciate you taking the time to share your experience, and we hope we can turn it into a positive one.

Reply from Nostro

Dec 1, 2025

Thank you for sharing your experience — I understand how frustrating a rejected payout can feel, especially after putting in the work. What I can assure you is that payouts are never denied without a clear, documented reason. Every rejection is fully explained inside the dashboard under “Breach Reason,” and the same details are also sent to the trader’s email automatically.

We do not terminate or reject payouts without evidence of a rule being broken. Transparency around trading rules is extremely important to us, and we encourage all traders to review each requirement carefully before requesting a withdrawal to avoid misunderstandings.

If you believe the breach reason shown in your dashboard does not match your trading history, please reply directly to the email you received — our team will re-review the case and provide clarification.

We appreciate the feedback, and we’re here to help clear up any confusion.

Reply from Nostro

Dec 1, 2025

Thank you for taking the time to share your experience. We understand how frustrating a rejected payout can feel, which is why we want to clarify exactly how our process works.

Payouts are only ever declined when a clear trading rule has been broken — never for any other reason. Every account is reviewed manually, and our system logs provide detailed evidence of any breach. We do not terminate accounts without a documented rule violation, and we do not benefit in any way from withholding a trader’s payout.

If you believe your case was not explained properly, please contact our support team with your account ID so we can re-check the details and provide full transparency. We’re always happy to review any decision and share the exact data behind it.

Our goal has always been to maintain a fair environment where traders who follow the rules get paid consistently — and we remain committed to that standard every day.

Reply from Nostro

Dec 1, 2025

Thank you for taking the time to share your experience. I understand how frustrating it can feel when an account is breached or a payout is rejected, especially when you're confident you’ve followed every step correctly.

Just to be clear for anyone reading: Nostro only rejects payouts when there is a confirmed breach of the trading rules. Payouts are always honoured as long as the rules are followed. There are no hidden requirements, and every account is checked individually to ensure fairness.

If you believe your account was breached incorrectly, the fastest way to resolve it is to open a support ticket. The team can review your trading data and provide a detailed explanation of what happened.

We genuinely want every trader to get paid, and no payout is ever denied without a verified rule violation.

Reply from Nostro

Dec 1, 2025

To be clear about how things work on our side: we do not reject withdrawals or terminate accounts without a documented reason based on the trading rules. Every payout request is reviewed by our compliance team, and if a breach is found, the account is flagged with the exact rule that was broken.

All breach and rejection reasons are shown directly on the trader dashboard, and the same information is also sent via email so you can see clearly what triggered the decision. If anything is unclear or you feel the rule has been applied incorrectly, you can always reply to that email or contact support and request a re-review of your case.

We are not here to avoid paying traders who follow the rules — payouts are only declined when a specific breach is confirmed. Please send your account ID and ticket number to our support team so we can look into your situation in detail and make sure you get a transparent explanation. If there has been any mistake, we’ll fix it.

Reply from Nostro

Dec 1, 2025

Thank you for taking the time to share your feedback — we understand why you feel frustrated, and we want to clarify a few important points openly.

All breaches, payout rejections, and rule-related violations are always displayed directly on the user’s dashboard, and we also send a detailed explanation via email every time an account is flagged. We never decline a payout without providing the exact rule that was broken.

We also recognise the concerns around past outages and compensation. While some delays occurred during the transition to the new dashboard, compensation accounts are still being processed and distributed in stages. We agree communication could have been smoother, and the team is working on improving this.

Our goal is not to avoid obligations — it’s to ensure that every trader is treated fairly while keeping the platform secure, stable and fully compliant with trading rules.

We appreciate you sharing your experience, and we genuinely hope to rebuild your confidence in the firm.

Reply from Nostro

Dec 1, 2025

Thank you for sharing your feedback. We want to clarify that payouts are only ever rejected when a trading rule has been broken, and every rejection comes with a full explanation visible directly on the trader’s dashboard as well as sent by email. We never deny payouts without clearly providing the exact rule breach, time-stamp, and trade details so traders can review everything themselves.

We understand how frustrating it can feel when a payout doesn’t go through, but our trading rules exist to protect traders and the firm, and they apply equally to everyone. If you believe any decision was made in error, our support team is always available to re-check your case and provide a detailed breakdown.

We appreciate you taking the time to leave a review and we wish you the best in your trading journey.

Reply from Nostro

Dec 1, 2025

Thanks for sharing your feedback. We understand how frustrating a rejected payout can feel, but payouts are only ever declined when a trading rule has been broken. Every breach reason is clearly shown inside the dashboard, and a full explanation is also sent to the registered email so traders always know exactly what happened.

We never reject payouts without evidence, and thousands of traders continue to receive their withdrawals successfully every week. If you believe something was incorrect, our support team can always review it again and clarify any confusion. We’re committed to transparency and fairness for all traders, and we’re here to help you get back on track.

Reply from Nostro

Dec 1, 2025

Thanks for sharing your feedback. Just to clarify for anyone reading — payouts at Nostro are only ever rejected when a clear trading rule has been broken. Nothing else.

Every breach reason, including timestamps and trade details, is always shown transparently inside the dashboard and also sent by email so traders can see exactly what happened.

We understand frustrations when a payout is denied, but rules like max daily loss, max overall loss, news restrictions, and stop-loss requirements exist to protect both traders and the firm. As long as traders remain within those rules, payouts continue to be processed normally.

If you believe there has been any mistake or misunderstanding, the support team can always review the data again — just reach out with your account ID.

Reply from Nostro

Dec 1, 2025

Thank you for sharing this. We looked into your case and the discount code was unfortunately not applied at checkout, which means the payment processor charged the full amount. Discount codes must be fully applied before the transaction is completed, otherwise the system cannot retroactively adjust the price.

While we understand the frustration, purchases made without an active discount code cannot be refunded or altered after payment is confirmed. Our support team explained this and followed standard policy, but we are always happy to guide you step-by-step next time to ensure the code applies correctly before checkout.

We appreciate the feedback and will continue improving the clarity of our purchasing instructions so this doesn’t happen again.

Reply from Nostro

Dec 1, 2025

Thank you for sharing your feedback. We understand how frustrating it can feel when the server goes offline, and we genuinely apologise for any inconvenience caused. Our team only performs maintenance or restarts the server when it’s absolutely necessary to protect platform stability and trader data — never randomly or without purpose.

We’re continuously upgrading our infrastructure so downtime becomes even shorter and less frequent. If your account was affected or if you still experience any issues, please reach out to support so we can review it directly and assist you right away.

We appreciate your patience and the chance to improve.

Reply from Nostro

Dec 1, 2025

Thank you for the feedback — really glad to hear our support team sorted your dashboard issue right away. We’ve put a lot of focus into improving response times and making sure any technical problem gets fixed on the spot, so it’s great to see that reflected in your experience. We appreciate you trading with us and we’re here anytime you need help.