Notcutts Reviews 

If you want a coffee you have to queue along with everyone who wants to go in the restaurant. Once in there you wait to order and then wait longer and longer for the coffee to arrive we queued and waited for a coffee for over 45 minutes. Never again. Coffee ok

This review is only for the restaurant. We've been dining at Notcutts for years but of late the food has deteriorated and the prices risen. The cheese rarebit today was soggy toast with some heated cheesy spread. Must do better if they want to keep their customers.

This review relates specifically to Notcutts Victoria Garden Centre.

I can't praise the staff here enough. My elderly mum and I have been going here regularly for years, and many of the staff have got to know us, and are always so friendly and helpful. They really do go the extra mile.

We had a wonderful Christmas 'festive feast' and it was excellent. Beautifully cooked, and also an excellent vegetarian option. They take care to cater for vegans and people with allergies too. Special mention for Sue, who is always so lovely and accommodating. Such a lovely kind lady. Thanks also to Jill, Keren, Jess, Gemma, Leanne, Vicky and all the other wonderful staff at the restaurant. Also not forgetting Beth on the till in the shop. The staff here really are special, and deserve the roll call! They make every visit a pleasure.

Shouldn't use tongs to help yourself to cakes they are not hygienic at all every body handles them then if you forget to use a hand-wash before you consume your cake you could be in serious trouble i was in that position so please have one person serving cakes with tongs so not all of the public are using them and keep them clean.

Visited today with Grandaughter and was very under whelmed. In years gone by the Xmas displays were magical and the whole xmas theme was reflected beautifully throughout the store. Sadly no father xmas to excite my 7yr old GD. The outside display consisted of a very tired looking tent ( igloo) and a lighted sign. Very poor show guys whats going on? Every tree we chose was out of stock so we have to check next Friday for availability.
To say our visit was a disappointment was an understatment cant help feeling all the emphasis is on the restaurant these days

Excellent lunch in the new improved cafe. Whole experience was great, I’m gluten free. Staff could not have been more helpful. Taking time to help me and reassure me of the food items. Everything was fresh, cafe clean with staff actively cleaning restocking and removing plates etc.. fantastic manners and happy.
I enjoyed the soup pea and mint with bread and butter. It was tasty, well seasoned and very filling. Price was reasonable. The whole experience was busy but calm, with confident staff going about their tasks, putting customers first, asking to remove finished plates. It was a really nice experience with good food. I’d give them a definite 10 stars if I could. I will be recommending to friends and family. The kids chicken goujons were awesome pieces of chicken breast, good portion of fries and baked beans in an individual pot, saves a lot of mess and is easier for the kids to eat, that and the hot chocolate brownie and ice cream for £6.99 I thought the kids might go pop after such huge kids plates.

We visited this garden centre today and while there decided to grab a drink and some food in the cafe.

The cafe itself is nice and comfortable but one thing I detest is companies taking advantage of it's customers.

My daughter asked for a portion of chips priced at £3.25 and to call it a portion of chips would arguably be a trades description infringment.

They were served in a cup, yes a cup there were probably about 8 chips in it max.

Absolutely disgusting especially when you consider what they charge for them.

This left a negative impression on us and we won't be going back.

We came for afternoon tea on 19 August to celebrate my friend's birthday. The welcome and the service were excellent. The food was superb and the 4 of us couldn't eat it all as there was so much so we were offered doggie bags to take home what we had not managed to eat. The afternoon tea was excellent value and I would highly recommend it.

Food was awful. Homemade fishcakes were more like homemade mush, my partners so called sausage sandwich consisted of cut in half dry cheap sausage nothing else in the sandwich. We had to go home and eat. What a waste of food and our money

Monkspath - Solihull.
Needed somewhere for a bite to eat after travelling to take my son's assistance dog to a nearby specialist vet practice. I thought a garden centre, with a pet store and a cafe, was a safe choice. How wrong I was. Not dog friendly and the staff were awful.
Was a warm day (24*+) so gave the dog a bowl of water in the part of the café we were told dogs were allowed; the dog was in the corner, the bowl of water under the canopy of a plant, and my chair pulled out blocking the corner due to wanting to restrict the dog’s movements (due to him being ill – hence travelling to the area for the specialist vet). The café manager demanded the dog was to be taken outside. I told him I wouldn’t be taking the dog outside in this weather as it was too hot, to which I was told ‘I’ve got a dog sweetheart, it’s not too hot’. I’m well versed in dealing with people who say assistance dogs aren't allowed in restaurants/shops/even a dentist once, but I wasn’t prepared to be told we had to go outside because the water bowl was a health and safety hazard ‘that anyone could fall over sweetheart’. I did ask who could trip over the bowl, in the corner of the room, under the canopy of a plant, with me blocking access; to be told ‘all of us could love’ – as he motioned round where only one other table (in sight) was occupied. I lost count of the times he called me love, sweetheart, or darling as I got visibly upset. Eventually he blamed me and said had I explained from the beginning that the dog was an assistance dog he would not have asked us to go outside. So clearly not the life-or-death health and safety risk he spent 10 minutes condescendingly lecturing me about. We left without our food (not a bad thing either if the reviews are anything to go by) and we didn’t wait around for a refund.
Credit where it’s due there was a wonderful member of staff on the customer service desk who was exceptional but that was it. The entire place is grubby and outdated; in the garden centre it felt dark and dirty, outside the plants looked half dead and incredibly expensive, in the cafe there was no fridge so bottles of drink were 'displayed' on a trolley where used trays were put. And the water... kept on a dirty shelf in a 1970's tupperware plastic drinks jug.
I never thought that the other, well known, national garden centre chain (that ryhmes with hobbies) was anything exceptional, but in comparison to Notcutts, it's like the Four Seasons.

Visited Notcutts Solihull and was very disappointed with how the stores had changed. It used to be an upmarket garden centre and was a pleasure to walk around looking at what was on offer. I felt like I was in Poundland and lost the will to muddle through to find the plants!
Webbs Garden Centre although huge does have a better sense of flow and plenty of appeal.

Been to Notcutts in Ditchling and Cranleigh. Ordered a super food salad and the quality and portion size was terrible. The avocado was so hard I couldn’t get the knife through to cut it. Also ordered chips and a tiny bowl with about 4 chips came out. Felt completely conned. One star is far too high for the rubbish served

I am reviewing Notcutts restaurant at the Norwich store.
I used to eat regularly at this branch and it was always good however I haven't been for a few years but visited last Tuesday the 22nd July 2025.
The menu hasn't changed much however the quality has. There were four of us for breakfast and we all had dishes with eggs. Not one soft egg between us ,the toast was budget bread and the ham was also of the budget variety. If I want a budget breakfast I'll go to a budget restaurant.
I will add that the staff were all professional and helpful but whoever is now in charge needs to stop the cost cutting and provide some quality meals for the money you charge.

Helpful garden centres, I use my local store more than the website but have found it to be informative and has a great range. Their loyalty scheme is generous in my opinion and their products high quality

Notcuts garden centres are good. Great choice of garden plants, garden items, furniture and other retail items. Prices are competitive but cheaper with a loyalty card.
Today we went to Ashton Park centre in Ashton, Manchester. We had gone to get some lunch at the cafe. What a regrettable decision that turned out to be.
Slow service, chaos behind the tills, red hot plates for pastries and cakes without any warning and not a very interesting menu.
We ordered the Gardeners Ploughman’s at £12.95 promising cheese, bread, home made sausage roll, pickles, coleslaw and salad.
When the food arrived, the cheese was in chunks, slices and the Brie was literally only the crust. The sausage roll had given up on life, soggy, tasteless and needed a spoon of pickle to make it edible. It’s summer time, salads should be crisp, fresh and full of flavour. Not here, I’ve never had a tomato that tasted of nothing. The lettuce and cucumber were old, limp and ready for the compost. Three slices of a French stick, no butter and two slices of prepackaged ham.
When we complained, nobody came to speak to us. Absolute rubbish. Definitely will not be using this part of Notcutts again.

Nottcutts Norwich, we love this place!
Always friendly and accommodating in
the restaurant, Celso and Josh run the restaurant extremely efficiently and are so welcoming.
Food choice is varied and high standard, always a pleasure to go
There.

I had my first bad experience in the restaurant in Rivendale Warrington today. It is always a bit hit 'n' miss there, but usually ok in general. Today, however was awful. We ordered A baked potato and Fish cakes. The baked potato with Cheddar and beans was luke warm, so the cheese was not the slightest bit melted, initially we were brought the wrong meal and had to cange it. The fish cakes were awful, uncooked (white breadcrumbs) and barely warm. We has a side of onion rings which again were cold. With two Pepsi's this cost over £30. Terrible food.

Maidstone Notcutts Garden Centre. We purchased a set of solar lights which, became faulty after a few weeks. I phoned them and spoke to the General Manager Jon Kemp who was extremely helpful and managed to source a replacement set. This was available the next day. Very impressed.

Terrible service in the cafe/ restaurant . The follically challenged man on the counter was extremely rude. On 2 occasions we were unable to purchase take out coffee because he was too busy. REALLY Certainly wouldn’t spend my money here and will definitely not recommend.
More training in customer service is needed.

Tunbridge Wells.

The worst customer experience ever, 2 broken solar toys after two weeks, young till assistant told me it was my fault as I didn’t have a receipt even though I have a store card.

Needs training as has a real no can do attitude combined with no manners whatsoever.

Will definitely not be purchasing anything from here again.