notebooksbilliger.de AG Reviews 

11,919
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

One of the last brick and mortar PC store chains in Germany. Personnel is always nice, and at least twice in past years it happened to have just the selection i need at reasonable prices. Recommen... See more

Rated 5 out of 5 stars

Very good! I wish to have more flexability with delivery in other European countries since DHL deliver everywhere. I also wish to have an option to change amount of RAM because i had to do it myself.

Rated 4 out of 5 stars

Acer Cash-back promotion were only German citizens, But Notebooksbilliger.de made it up for offering us half amount of offer. we are appreciated. 5-6 days delivery in Black friday time, due to B... See more

Company replied

Rated 1 out of 5 stars

For the last 3 years our company purchased more than 50k in computer products, we ONLY activated the warranty 2 times, the 2nd time, they rejected to solve the issue staying is water damage. This... See more

Company replied

Company details

  1. Computer Shop

Information provided by various external sources

Liebe notebooksbilliger.de - Kunden, vielen Dank, dass Sie uns bewerten wollen! Über positive Bewertungen freuen wir uns immer, und auch negative sind für uns interessant – denn wenn uns keiner sagt, was bei uns nicht so gut funktioniert, wie sollen wir’s dann je besser machen?! Kritik lassen wir uns auch gerne direkt sagen – schreiben Sie einfach eine Mail an feedback@notebooksbilliger.de! Sollten Sie mit uns nicht 100%ig zufrieden sein, geben Sie uns die Chance, das wieder wettzumachen! Ihr notebooksbilliger.de Team


Contact info

4.1

Great

TrustScore 4 out of 5

12k reviews

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Asks customers to review

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Replied to 84% of negative reviews

Typically replies within 24 hours

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4.1

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(11,919)

1,227 reviews in the last 12 months

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Rated 1 out of 5 stars

No support at all

Orders as a private person with an EU billing address does still not work. Contacted support twice and after a week still no answer. I clearly made the effort of finding a solution. If you don't want me as a client just delete my account.

8 December 2020
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Hello Max,

we could not find any communication with your email address. Please send us the information to feedback@notebooksbilliger.de.

Greetings
Marco - notebooksbilliger.com Team

Rated 4 out of 5 stars

Great Value for money product

Great Value for money product. Happy to have it.

The only improvement which could be proposed is to improve the response time. Its been 2 weeks and I am still not able to get in touch with the Customer Support on phone!!!

4 December 2020
Unprompted review
Rated 1 out of 5 stars

Pathetic Service from Notebooksbilliger

Respected team,
I have purchased this item for 850€ and from the starting you have given a defected product,i don't need a credit of 299€ ,I need my complete money back as you have cheated by giving defected product, I don't need a credit of 299€ .provide me a proper solution otherwise I need to go to. Consumer court for this and take legal steps. As no device can show motherboard problem in just 5 months. Atlesst be genuine, for a product of 850€ ,you are asking customer to take credit of 299€.

After complaining so many time via email. Still I have not received proper response.

Regards

Manpreet kaur thind
+4915216693563

10 November 2020
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Hello Manpreet Kaur Thind,

thank you for your feedback.

Since we are already working internally on a clarification, we will not explain the incident here in detail .

However, a usage time deduction for notebooks purchased in January 2019 is normal if a withdrawal occurs.

You will receive another mail from us on this matter.

Greetings
Marco - notebooksbilliger.com Team

Rated 5 out of 5 stars

Valuable & Reliable

Amazing variety of products for fair practices. I ordered here several items and the delivery was always fast and service reliable.

29 October 2020
Unprompted review
Rated 2 out of 5 stars

Automatically added product in cart.

Bought an iPhone. Had an anti-virus software in the cart, which was "the first year for free", which I did not put there. Despite having nothing to do with the iPhone, it looks like a subscription. Upselling by advertising additional products in the buying process is annoying enough. But automatically putting crap into the cart is a no-go.

Update: notebooksbilliger.de hat my review removed until I proved, that I really bought an iPhone with them. They argued, this could not have been a genuine buying experience. Because they would not add a product to my cart? I checked again with another product, if I accidentally clicked on the anti-virus subscription and if it was my fault. No, it was not. I had the same subscription (I also checked, that it was a subscription) in my cart again. I wonder how many bad reviews were already removed.

2 stars, because they had a good price for the iPhone and they shipped in a timely manner.

18 October 2020
Rated 5 out of 5 stars

Flawless

I have already bought two smartphones using Notebooksbilliger, both times were flawless. I will have another purchase near in future cause I want to buy Huawei p30 pro new edition. For everyone who have a fear paying in advance, you have an option to pay after arrival (bar). You can check products you have ordered and then pay.

19 September 2020
Unprompted review
Rated 5 out of 5 stars

Carlo MT

Excellent prices, and deliveries on time. Also the guidance at the store is very good from the personnel. Very recommended.

26 August 2020
Unprompted review
Rated 5 out of 5 stars

Very nice

Very nice and professional customer service and fast follow up.
I was happy with their service and products.
recommend it.

20 July 2020
Unprompted review
Rated 1 out of 5 stars

My worst experience in buying things…

My worst experience in buying things online ever. The worst possible customer service I've ever dealt with. I don't even know what is happening with my ordet and money. Don't, just do not deal with these people.

2 June 2020
Unprompted review
notebooksbilliger.de AG logo

Reply from notebooksbilliger.de AG

Hi Nenand Lizdek,

thank you for your feedback.

We are sorry that you had problems with your order. After checking the order we have to inform you that the cancellation of the transaction was due to your Bosnian credit card.
We recommend using a German credit card or another payment method.

Greetings,
Marco - notebooksbilliger.de Team

Rated 5 out of 5 stars

Very good service

Very good service. Device return and exchange look good till now. I would recommend to all to buy an electronics item from notebook billiger.

16 May 2020
Unprompted review

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