notebooksbilliger.de AG Reviews 

Nobody did nothing regarding our issue that was written on this website just below (I.B.).
We paid 1100 EUR to DE31250700700636306300 and then they sent us the pro-forma invoice again. Unbelievable.
Our legal team is engaged already in this.

So, this is the last call for notebooksbilliger.de:
check the payment for 3749545 on the old IBAN of your company (DE31250700700636306300).
You will see our payment there. When you see it, send our product immediately.

Terrible online experience.

I ordered a laptop 2 days ago via amazon-pay but after that I was redirected to their homepage. To be clear: I added the laptop to the shopping cart and I chose to pay using amazon-pay. After filling in my personal details I clicked on the 'Next' button but instead of getting to step 3, I was redirected to their homepage. Now I have no clue if they got my order because they won't respond to my e-mails. I tried to call them but it was without any success. I do not want to order the same thing twice.

I saved for a year to by a laptop that coasted me 1800 euros that I didn't get!!

Hermes tracking website says that the notebook has been delivered, but nothing arrived yet, I emailed and called you guys no one answered.
I needed the laptop before leaving Germany, but it never received it, or got any feedback or explanation.

My order id : B 91167
...
I will solve this problem legally, if the order didn't arrive in a week.

I sent you my bank details 5 days ago for the refund via mail as you asked. but still I have not received any refund or even a simple reply. please make the transfer as soon as possible.

I made an order for a laptop which was never delivered yet 806 euro was debited from my account. I sent emails for cancellation of order which you have confirmed and for over 3 weeks, I have not received my refund despite having sent mails.
I'm still surprised by the poor services so far and i would definitely not take the risk of buying from your company.
Please I would like to know when I would be refunded.
Efemena Ovie

Waiting more than three weeks for a delivery or refund of 6.492,39€.
They provide no information of delivery or refund date.

Buying here for more than three years but this situation is not normal at all.

Order 3403537D, still waiting!!!

28.11.2019 - STILL WAITING FOR REFUND!
5360,68€ paid for 3403537D on 29.10.2019

after i pay 2281,87 euro on 25/10 the store don't aswer me anymore.
Don't buy from this store anymore.
i think i lose the money.

-------

Today 26/11 they have not yet made the bank transfer

Refund OK

It has been around 2 weeks and I still haven't received my iPad and apple pencil.
Now the status shows as having been completed even though I haven't received anything.
I'm currently having a terrible experience with notebookbilliger,and I'm unsure if I'll even ever receive my products.

Edit: I finally received my product,hopefully this incident was one-off due to the transition process.Changing my rating to reflect the same.

10 days are gone. No laptop, no news, no answers.

Very bad

Order nr 13624625

After 2 weeks the notebook arrived. All OK.
Maybe next time don't close all contact with costumers and keep in touch with them.

Degrading in quality,

I ordered a laptop and chose to ship it to Hermes Paketshop. First The online website doesn't update properly(delays).
To make it worse, today I picked the order at Hermes Paketshop and the Mitarbeiter said that the Name is false. It is not under my name, rather they choose the Paketshop's Owner Name. Therefore, the Mitarbeiter said that they have to return the item. I am really disappointed with this order since I need the item quickly. How can you make a crucial mistake in shipping?
The call support center is down, email them without any reply. Worst experience as a customer.

I have ordered a laptops which shows in website that it has 24 hour delivery ,its been 4 days already haven't even heard anything from them, emailed them 3 times that automatic replies only came and its really annoying,they dont even have a number properly for customer service. top of that i cant find any tacking number of hermes in my account
Hope someone will help me to deliver my goods faster and safer
Though i have to say worst experience in online shopping

Bought a Notebook for over 1.600€ (!!) that came in a destroyed Packaging (Previously violently opened and amteurishly taped back together the carton pieces). Not obious for the guys at dispatching!? The response to my complain was to hand me a 30€ Voucher for my next order.

Ok, the box has been opened before. Strange coincidence that this high end product has some display errors after a short time. No protective foils like usual seen on the product. The Laptop is sold as new but apprently has been used by someonelse before. So, after using it a short time, I deleted all files and personal data to send it back to the service center of Dell now, even though I desperately need it for work. Great productive way to spend your time.

For me it seems like the company sends around defect products to find a client that takes malfunctioning products without complaining. All just because I wanted to support a shop that is not Amazon...not recommended at all!!

--
Antwort auf untenstehende Nachricht:
Der Karton war nicht eingerissen, es waren offensichtliche spuren einer gewaltsamen Öffnung zu sehen und ganze stücke des Kartons abgerissen, die mit tesafilm zusammengeflickt worden waren. Ich hatte eine neue Verpackung bzw einen Ausgleich der Wertminderung verlangt, woraufhin nach kurzer Verhandlung und Ablehnung Ihres 30€ gutscheins die 30€ ausgezahlt wurden. Der Defekt muss dann wohl ein seltener Zufall gewesen sein, aber dann erklären sie doch bitte wieso so offensichtlich beschädigte Ware versendet wird. Des Weiteren könntet Ihr einen Austausch anbieten und selbst die reperatur organisieren, anstatt dass ich nun warten darf bis das gerät analysiert und eventuell repariert wird

i updated the reviews... they responded to me.
Thank you.

I've bought laptop from MSI from them. Few months it was working fine, then the screen and RGB lighting stopped working. So I have to send them into warranty repair. Then the nightmare started! After 1 month I've got the laptop back and now camera stopped to work and the RGB lightning wasn't even repaired. I had to ship the laptop there again. I was again 1 month without it, and when received camera was fixed, but RGB lighting still not!

They don't want to replace the laptop with new one or return the funds!

They are hiding their mistakes with excuses as "they can't reproduce the issue".

Stay away from this shop!

This review is in regards to packaging. I recently bought a I9 cpu, the packaging used to protect a 500 euro cpu was minimal and I was lucky that no damage was received (upon first inspection) during delivery. An A4 cardboard sleeve contained 1 A5 bubble wrap bag with the cpu sitting inside.
It would not take much to cause damage, maybe a review of this is neccesary. On all other accounts (ordering and delivery) so far top notch.

I am member of NB since i was a student. So it around 10 years and all are still fine and good. I am happy.

Fast delivery just in 2 days
Everything works as supposed to be.
Thanks

The website has all the gadgets I needed, especially for smart homes. I was searching for a particular smart devices set and they were the only site to have the item in stock and to be able to ship it to me so quickly. Very positive experience. Would recommend!

34 days and counting without any kind of info on what's wrong with the returned, under guarantee item (what's wrong with it, where they shipped it to, when to except it back)... No need to say more, no need for explanations from their end - 34 days without any info!

non-branded eBay sellers offer better support than notebooksbilliger.de

Everything was in order. I placed my order and waited the predicted time. Sadly my order was defective and the last one they had. I called costumer support and they where really helpful. I had to send my order back (in the initial condition) and got my money back in record time. This shows that these guy listen to the issues that the clients have and try to fix them. I don't believe this was my luck, because i don't have any.