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Not Just Travel Reviews 

7,730
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel experts for their exceptional support, meticulous itinerary planning, and ability to perfectly tailor every holiday to individual preferences and budgets. Many consumers appreciate the prompt communication, helpful recommendations, and constant availability from staff throughout the entire booking process and during the actual trip. However, some people mentioned that their travel plans occasionally involved unexpected last-minute adjustments, external disruptions, or itinerary shifts. Despite these occasional hurdles, travelers strongly emphasize that having a knowledgeable expert manage all complex arrangements provides wonderful peace of mind and stress-free holidays.

What people talk about most

Holidays

Consumers find holidays to be completely positive, describing memorable trips that completely met their... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Customers had positive experiences with service, noting that travel experts made the entire planning process... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how agents take the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris for organising our fantastic holiday to sorrento. Hotel was just spot on, great location and lovely pool breakfast nice too. Great info on opportunities for trips and days out. A... See more

Rated 5 out of 5 stars

Sharon Grove is absolutely fantastic no job is too big or small even when I don’t know where I want to go she still comes up with somewhere amazing. Been using for at least five years now and would hi... See more

Rated 5 out of 5 stars

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide su... See more

Rated 5 out of 5 stars

Reviews that tick all the boxes can sound too good to be true. But our experience of having Helen Round organising our holidays on numerous occasions is that we've come to take her reliability for gra... See more


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Cruise Travel Agency
  4. Holiday accommodation service
  5. Travel deals
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8k reviews

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5.0

All reviews

(7,730)

970 reviews in the last 12 months

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hidden hills

Rated 5 out of 5 stars

This was my first time using Worldwide…

This was my first time using Worldwide Travelz and both my family and I were looked after by Asma. I genuinely can’t recommend her enough – 10/10 service from start to finish!

She took the time to find the perfect holiday package that suited everyone in our group. It was budget-friendly, had plenty of entertainment for both the kids and adults, and included everything we were looking for.

Asma sorted everything for us, including our flights, transfers and luggage. She also had staff in Turkey arrange and book our Land of Legends excursion, including return minibus transfers, which made the whole experience completely seamless. Having everything organised meant we didn’t have to worry about hidden online costs or unexpected extras.

This was our first big family holiday where we didn’t have to stress or overspend, and that was all thanks to Asma. I’m already using her again to help plan a girls’ trip, and I’ve recommended her to all my family and friends.

If you’re looking for someone who genuinely cares, takes the hassle out of booking, and gets you great value for money, Asma is definitely the person to go to. Highly recommend! ⭐⭐⭐⭐⭐

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing from start to finish

Elliot has been and always is incredible.
This is the third holiday that I have booked through Elliot and every time it exceeds my expectations. Booking with him is easy and simple with no nasty hidden costs.
Really organised and really helpful in preparing me for the next steps of the holiday booking journey.
Highly recommend! Thank you again x

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Really great way to book your holiday

We had a perfect holiday at Eden Roc in Rhodes arranged by Pete & Laurelle Colvin from Not Just Travel. They took the time to really understand our requirements and matched them to the most perfect holiday plan.
Also some lovely hidden extras that took us by surprise.
Already recommended them others - thank you Pete & Laurelle.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Family holiday to Thailand-Zoe Harmer

Just returned from a fantastic family holiday to Thailand all booked and organised by the wonderful Zoe Harmer. From booking, to travel and home again this holiday has been amazing. Well organised and we were all well looked after throughout by Zoe harmer. Started in Phuket, Stayed up in Elephant Hills and finished in Khao Lak. Couldn't recommend Zoe or the trip enough. Totally amazing!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Hidden Hills Travel - Easy and Stress free

Just returned from an All-inclusive Adults Only trip to Fuerteventura booked by Tom at Hidden Hills Travel. Smooth and stress free from start to finish with lots of extras and an upgraded gorgeous room. A lovely relaxing break.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

4th time booking through Tom at "Hidden Hills Travel"…

We have used Tom at "Hidden Hills Travel" a few times now, and cannot recommend them enough. From Cyprus, to Rhodes, to Ibiza etc...

Very easy to deal with, patient with our search criteria (which is admittedly very fussy at times!) and always given many options to look over, quick and easy communication throughout, and the whole booking process is a breeze! The detail makes a difference to us, from checking us in for our flights for us, to the extra touches made when at resort celebrating birthdays and anniversaries. Would highly recommend Tom and his team; great service from start to finish.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

How to make a holiday booking as stress free as possible! Hidden Hills Travel!

Toms@ Hidden Hills Travels, made our holiday booking simple from start to finish!! We literally gave Tom the destination we wanted and he did the rest, even down to completing our API information and check-in and most importantly getting us the best possible price in the market place. Nothing was too much trouble, with pretty much immediate replies to any queries we raised. This was highlighted when we suddenly realised we had made an error with our dates and had some clashing of flights. Tom helped with looking at different flights from different destinations and advised what best to do. What could have been an incredibly stressful situation, couldn’t have been simpler. Icing on the cake - we had the best time. Thank you Hidden Hills Travel

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Tom at Hidden Hills. Booking process was seamless even with us changing flight times around. Hotels were perfect and exactly what we wanted in our chosen locations. Price was also excellent, would thoroughly recommend using again A***

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Tom at Hidden Hills Travel offered me…

Tom at Hidden Hills Travel offered me and my family an excellent and very personal service from the day I contacted him to the week of our holiday he then emailed us and wished us a great trip and took the time to attach our itinerary and boarding passes just in cases we hadn't saved them ourselves. Tom also offered us some great alternative options and as a result we had a fab holiday and we will be rebooking the same resort for 2025. This wasn't a take the money and run service, quite the opposite so I would highly recommend.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

First Class, personal touch !

From initial booking through to after our return, Hidden Hills Travel provides a full comprehensive service which is Customer focused. The little details like advance passenger information completion and check-ins that makes the end-to-end experience seamless.

Used this hotel and resort for many years, usually through the likes of TUI and Jet2 but on the advice of Hidden Hills Travel we now travel with EasyJet Holidays, cost efficient and Airport Transfers personal rather than coach which makes such a difference.

It is the personal service that makes the difference and Hidden Hills Travel definitely provides a first class personal touch !

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Another fantastic holiday!!!

We have booked several holidays via Elliott at Not Just Travel, and we cannot speak highly enough of the help he has given us on each occasion. Prices are very competitive and he has always listened to our requirements and our holidays are tailored to these accordingly. This year we visited Sorrento again, and our hotel, La Solara, was located in the hills just outside the town, with spectacular views. The hotel staff could not have been more helpful, and the food was exceptional, catering for a cross section of needs. The swimming pool was fantastic too, and there was a courtesy bus to take us into the town at regular intervals. There is always plenty to do in Sorrento, whether you’re interested in visiting the numerous little shops or taking a trip along the spectacular Amalfi coast or across to the island of Capri. We had such a fantastic holiday that we’re returning next year (once again booked through Elliott!)

We had a problem with an item of luggage that went astray at the airport coming home, and once again, although not really his problem, Elliott stepped in with relevant contact points to help us resolve the issue.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Holiday experience review

We recently booked our first family holiday to Tenerife with Hidden Hills Travel and I have nothing but good words to say about this company. From the booking of the holiday to the organisation of baby essentials for our room, everything was faultless and Tom made sure we had the answers to all of our questions. He helped us organise special assistance for travel to and fro which really helped, he ensured our check in and advanced passenger information was completed which made the whole process even smoother. I cannot thank the company enough for providing a wonderful experience and making it such as an easy process. We are already in the process of booking our next break away with them again.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Another amazing experience with Hidden Hills Travel.

Hidden Hills Travel have once again given our family an amazing holiday. Nothing is too much trouble for Tom, he goes out of his way to make sure you and your family have the best experience possible. From the moment we arrived at the airport, to getting the keys to our room at the resort and being given a beautiful upgrade, everything was smooth and easy. I will definitely be using Hidden Hills Travel again!

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Exceeding First Class Service

Ewa Jones has been so helpful in booking two separate holidays in the last couple of months. Her knowledge, attention to detail, and support has been outstanding. Particularly when needing something a little different (special excursions or extra services for travellers with special needs or hidden disabilities) I cannot recommend Ewa enough.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Tom and Hidden Hills Travel are superb!

Tom and Hidden Hills Travel are above all super knowledgeable and helpful in designing and packaging the right holiday for you.

I have used Tom several times now in booking different types of holidays. Each time he listens to the brief, asks relevant and pertinent questions and then comes back with multiple options to choose from. Each one matching the spec given

Throughly recommend him and his services as it just takes the statin out of looking and booking yourself. In short top quality service and easy!

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Holiday in Thailand

We have just returned from an amazing holiday in Thailand organised by Ewa James for us. We had 5 days in Phuket, 2 days at Elephant Hills and 5 days in Khao Lak. It was a perfect mixture of exploring and new experiences and being able to relax. Ewa provided great information before we went and also sorted out an issue we had while we were away. We would definitely recommend her.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

First point of call, always there to support

HIDDEN HILLS TRAVEL is our first point of contact for travel needs and advice.

Whether a flight, overseas package or reliving a Maldives honeymoon some ten years on, then HIDDEN HILLS TRAVEL has done it all for us over the years.

Reassuring that Tom Hill provides a service from initial enquiry until the moment that we land back home, as a ONE point of contact but because the holiday is efficiently scoped, providing different options before booking then seldom have to re-engage. That said he always provides timely support throughout the lead up and remains available to contact to clarify every detail both little and large.

Look forward to using HIDDEN HILLS TRAVEL in the coming years of retirement !

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Holiday in Spain 2023

We have used Amanda at Not Just Travel a couple of times now and are using her again for our Honeymoon in 2024. She does a fantastic job and makes the whole booking process easy and stress free, she will even go the extra mile to make sure our holiday is perfect. We have a family member with a hidden disability, and Not Just Travel made sure every thing was in place with Jet2 to make the journey as stress free as possible.

5 October 2023
Unprompted review

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