From the moment we walked into the store with our son, the staff were friendly and accommodating and not pushy with sales! After two visits, and playing various guitars, my son walked out with a vinta... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ron's advice and recommendations are always spot on and he directed me straight to what turned out even better than I had hoped... Friendly, well informed little shop full of wonders and always wo... See more
The staff at No Tom Guitars really know their stuff. They advised me incredibly well and were happy to spend time with me throughout my decision making. They've got an incredibly diverse array of prod... See more
Called in with my son as was looking for a specific pedal. They didn’t have it but were happy to let him try similar ones without any sort of pressure to buy, but just to try. Absolutely brilliant ser... See more
Company details
Written by the company
No.Tom Guitars are a retail business, serving Denmark Street London and globally, online. We specialise in only the finest Vintage and Used Stringed Instruments, to suit all budgets.
Contact info
6 Denmark Street, WC2H 8LX, London, United Kingdom
- +44(0)207 240 7500
- mail@notomguitars.com
- www.notomguitars.com
4.9
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great guitars and very helpful
Great guitars and very helpful. I’ve bought and sold guitars over many years and have had nothing but respect from Ron Jason and their team and many great guitars. GO THERE. Amazing selection.
9 April 2024
Unprompted review
Reply from No.Tom Guitars
Hello John. Thank you for your very kind review. We all hope you are doing well and look forward to seeing you soon. Best wishes, Ron and the team.
Ordered item got sent item without…
Ordered item got sent item without delay so 5 stars from me
7 March 2024
Reply from No.Tom Guitars
Hi Gary, Thank you for your custom and kind review. We hope we can help you again sometime soon. All the best, Ron and the Team.
Ordered a really beautiful guitar strap…
Ordered a really beautiful guitar strap from this shop, and they shipped it very fast!
14 February 2024
Reply from No.Tom Guitars
Hello Lauren, Thank you for your review and Guitar strap purchase. We hope you are enjoying! Best wishes, Jacob and the No.Tom Team.
Great shop
Great pedal, great customer service from the shop,no problems with the delivery, I can just say thanks guys.
Alex C.
23 January 2024
Reply from No.Tom Guitars
And thank you too Alex! Enjoy your pedal. All the best, Ron and the Team.
Great choice and met changing needs on…
Great choice and met changing needs on delivery. Friendly and informative staff
15 January 2024
Reply from No.Tom Guitars
Hello David, thank you for your custom and kind review. Best wishes, from us all at No.Tom.
Great shop and great service
Great shop and great service. Nice to see a shop like this still going on Denmark St. I ordered online then went and picked up within an hour. Staff were very friendly and had my order ready to collect immediately.
Looking forward to using them again.
10 January 2024
Reply from No.Tom Guitars
Hi Gregg. Thank you for this lovely review and also your generous custom. Best wishes.
Fast and efficient response from the…
Fast and efficient response from the sales dept. Took time to ensure delivery times etc, we’re acceptable to customer.
11 January 2024
Reply from No.Tom Guitars
Hello James. Thank you for this kind review and also your custom. We hope you are still enjoying your purchase. Best wishes, Jacob.
Excellent
Great communication, guitar arrived quickly and was a described. A great experience, thank you.
8 January 2024
Reply from No.Tom Guitars
Hi Martin. A big thank you for your Guitar Purchase and choosing to shop with us at No.Tom. Best wishes, Jacob.
What more do you want?
Reasonable pricing, fast service, accurate information & a great product in a desirable colour. What more do you want?
2 January 2024
Reply from No.Tom Guitars
Hello. Thank you for taking the time to leave this very kind review. We hope all is well and you are still enjoying your purchase. All the best, Ron.
Reply from No.Tom Guitars
Thank you Lexi! Best wishes, Ron.
Reply from No.Tom Guitars
Hello and thank you for this kind review. Best wishes, The No.Tom Team.
Prompt response from ordering online…
Prompt response from ordering online and quick response to query emails re delivery
Guitar is great and very pleased.
28 December 2023
Reply from No.Tom Guitars
Hi William. Thank you for shopping with No.Tom. We hope all is well and you are still enjoying your guitar. All the best, Ron and the Team.
great company
great company , sent really fast i have bought from them before ! cheers guys
12 December 2023
Superb product oceans 11 reverb pedal…
Superb product oceans 11 reverb pedal and the cheapest i could find online, the quality of the pedal speaks for its self, super fast free delivery and i would have no hesitation in buying from tom again in the future first class service 10 stars.
29 October 2023
Gibson J-160E 1956
Answered Avery questions! Sent me videos of the guitar so I can ear it! Really good packing so it arrived in one piece! Nothing wrong to say!
11 October 2023
Simple transaction
Simple transaction. I'll be keeping an eye on their stock and I'll likely but from them again.
13 September 2023
Excellent online service (with a human touch!)
NoTom published an Instagram story of a limited edition item, I contacted them via that immediately before the item was even on their website and by the next day the item was with me sent halfway across the country.
Excellent communication with the team and super speedy delivery.
8 August 2023
In Tune Retail Selling
16 July 2023
Super quick delivery
Super quick delivery, excellent packing and communication. Would recommend this seller.
31 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.