Not On The High Street Reviews 

I ordered a gift for my partners 50th which should have been delivered by 16th feb. Still no response and seller and not on the high street are ignoring my messages. How can I get money back or receive it? Not sure what to do now and spent £25, on maternity leave so that's a lot of money for me to have wasted! No answer on phone number, no response on Facebook!

The product was lovely and my friend loved the gift, once she knew who it was from. Unfortunately the gift note I wrote on the order was not in the package which spoiled the overall impact of the gift. I contacted NOTHS as they did not pass the gift message onto the seller. They have refused to acknowledge their mistake. I won’t use them again and will in future go direct to the seller to ensure this doesn’t happen again.

Awful ordered my friends birthday present wasn’t dispatched and no response from an email. Had to go and get another gift just awful service

Had a great experience. Order arrived damaged but obviously in carriage. Item was promptly replaced in perfect condition.

They took an additional £10 from my account for a 'membership' that I didn't ask for. Now they are not responding to my request to cancel it and refund the money. It feels like a scam. Also, I need to return the item but they have not got back to me to say how - I have tried contacting the seller direct but so far no reply. Will stay well away in future.

Bought a bracket for my dying mother sent, broke within an hour - i
sent it back them ghosted no response from NOTHS nor the company, app deleted
Wasted money time and upset order
87151152

My issue was dealt with promptly, decisively and with minimum fuss. Refund made without quibble, good communication throughout

Still waiting for an order and no one is responding to tell me where it is.

The customer service received from Louise was second to none. Response was speedy, efficient and knowledgeable. I had a query with my account which was sorted out without any problem. Thank you Louise .... a great asset to Not on the High Street.

Very poor service. I ordered an item mid January for Valentine’s Day. The order never arrived. I contacted the seller and no reply. Eventually they got back to me and said that they would send another out. Nothing. I contacted not on the high street and so far no reply. Will not use them again after this

My query was dealt with quickly and friendly.

Ordered an item for a specific delivery date. Received no email updates, but when I checked online it had been “delayed” with no new date expected. I emailed to cancel as it wasn’t going to arrive in time. 2 days later it was marked as posted anyway. Nearly a week later it still hasn’t arrived 🤷‍♂️

No way of getting a refund until it does and I go through the hassle of returning it

Used to be amazing and my go to for gifts (over 30 past purchases from them) but last few orders have had issues. Mainly from not meeting delivery schedules or supposed tracked parcels that are not trackable, but still frustrating and disappointing. Have been left waiting for stuff far longer than the dates they quote on ordering and with no way of knowing if they are on their way. As a lot of the stuff I order is personalised I am left with the option of just waiting it out (and not having a gift to take on the date required) or buying a last minute replacement gift and then trying to return something that has been personalised that is of no use to us as it is too late to give. Both unacceptable options. I am unlikely to use them again.

Have used this company previously with no problems but recently ordered an item and have not received in over two months. Contacted seller three times- no reply. Contacted NOTHS- no reply after three emails. They ignore you if you have been scammed a seller. I will not order from them again which is a shame as they are meant to support small independent businesses but seem incapable of running a basic customer service division and have nothing in place to stop customers being scammed by sellers.

I bought an item. End of transaction. I never agreed to receiving marketing spam

Purchased an item from a seller via Not On The High Street and paid via Klarna, item was unsuitable so contacted seller who advised item was to be returned via Royal Mail Tracked method of postage using sellers own return addressed label, I did as instructed and also advised Klarna of this. Seller received returned item 26/1/26 but did not issue a refund so I sent the first in what was to be a ridiculous amount of emails regarding this matter, seller did not respond and their online email did not exist and their telephone number did not accept calls, the online guidance is that Not On The High Street are to be contacted at that point and advised accordingly which I did, I received a response stating the refund had been made but upon checking Klarna it showed my return had been cancelled as the return could not be tracked this is because the seller had failed to advise Klarna of the return and had gone straight to refund, Klarna also stated they would be resuming collecting payments from me for this item even though they knew they had been fully refunded for this item by the seller but they stated that as the seller had not advised them that the returned item had been received they would have to re start collecting payments from me again for this item, their online advice as well as verbal advice was to contact Not On The High Street and resolve the matter with them. I emailed the Co as there is no other method of contact available and was told by a staff member "Sarah" to just wait, Klarna would catch up and it would all be resolved, this could not be more wrong, THREE days later and Klarna is still showing the same message re the return being refused and payments are to recommence and Not On The High Streets response?, for me to contact my bank!!. I have sent countless screen shots of this message in Klarna clearly showing the seller is to resolve this but no, Not On The High Street for some obscure reason simply cannot or will not do their job and that is to advise Klarna THAT THEY HAVE THE RETURNED ITEM, I have even sent a screenshot of an email from Klarna from a different Co that clearly references a return and I told "Sarah" that this illustrates perfectly the reason why I am having this issue with them and Klarna because I have NEVER received an email confirming a return by Not On The High Street, their response? "we are not that Co". I have wasted literally days over this issue which could so easily be resolved if Not On The High Street and Sarah could just do their job correctly but no, that's just too big an ask, Sarah would rather just bat the issue back to the customer to solve rather than actually try to offer even a modicum of help. In all honesty I would leave a minus rating if only that were possible, avoid this Co at all costs, they have zero customer service skills and zero respect for their customers. Have just read the Co "response" to the many poor reviews and its just a stock fob off "sorry you feel that way, blah, blah", why am I not surprised......

Great communication throughout.
They sent me a preview of what I had customised to make sure it’s all correct, very happy with my experience

Pathetic excuse for a company! Pure scammers! Ordered a valentine card 9 days ago and they can’t even get delivery by today! Don’t even bother responding to any emails, do yourself a favor and block these worthless scamming rats.!!!