Not On The High Street Reviews 

Ordered scarf from Cashmere Party as a Birthday Present for my Son. Bought 6th Jan expected delivery was 12th Jan. Wasn’t delivered and NOTHS sent me a refund on 26th Jan. Haven’t had dealing with other companies under the NONHS umbrella, but as I’ve noticed from other reviews CASHMERE PARTY are a complete waste of space and in my opinion should not be trading.

I’m not good at downloading attachments, photos etc, but the NOTHS team and the seller were brilliant, they explained everything, and I managed to get everything sent through.

I ordered an amended version of a product from one I had ordered previously, but their subsequent email had details of my first order, not the amended one. When I queried this I was told it could not be changed as the item had already been dispatched. I would have expected an investigation into the error or an apology rather than such a blunt reply. As it turned out the correct item arrived, but this confusion wasted my time and I will not be ordering again from them.

I ordered a gold locket from Songs of Ink and Steel via Notonthehighstreet. The locket was priced at £180 down to £140 in the sale with the chain to be ordered separately which I did bringing total to £177. This locket was already engraved with Mum on the front. I requested further engraving to the back saying Happy 85th Birthday so a very special present.

When the purchased item arrived it was shocking. Totally weightless and so small I would only consider giving to a small child. To top off the dissapointment the chain was also delivered the wrong length.

After contacting Not on the High street customer service they past on info to seller. Seller responded but stated that the sizing was given on website. MY fault did not read to the end. As magnified in advert looked appropriate but as evidenced not at all suitable. The seller will not reimburse or return locket as I had engraving done. SOngs of Ink and Steel are going to accept return of chain (all £32] but better than nothing.

Lesson learnt is never purchase jewellery again on Not on the high street as it could end in disappointment. Also do not get anything engraved. Amazingly since purchasing last week the seller has put up the price!!! Not a happy customer. Avoid this company and go to high street. Forgot to mention the horrible bold black engraving to locket!!!! looks like work still in progress!

I am very disappointed with the customer service from Not On The High Street. Responses were consistently slow, and when I asked for help, I was repeatedly redirected back to the seller, despite the seller not responding. There was no meaningful support or attempt to resolve the issue. As a customer, I expected Not On The High Street to take some responsibility rather than simply acting as a middleman. Overall, poor communication and lack of support when it was most needed.

I have paid for a birthday gift to delivered for the day
It did not arrive
I struggled to find a way to inform about this
Finally was told to email seller
Who did not even bother to reply to email
Then emailed to Not On The High Street, who asked questions about the ordered already listed on invoice sheet
Why?
Then said they would discuss with seller and reply
Then they did not bother to reply either!!
So I emailed yet again , new request
To be told what a shame. Hopefully it will turn up on occasion day!! Even though it was in original emails that it had not come on the day , was missing and was 4 days over delivery first contact/ 5 days 2nd contact and now 8 days over delivery date!!
I don’t think anyone has actually read the emails, as it was overdue on my first contact
Now they want another email to say has it turned up or not!
I emailed today already to say it hasn’t!!
Dreadful dreadful follow up service
Appalling customer service
Poor communication system
No attention paid to email details
And no one seems to care about how much time and chasing I am doing to get this sorted out!
Personally I would not shop here they don’t care about customer or customer experience .

The item I wanted wasn't in stock. They were kind enough to inform me of an alternative they had but it wasn't suitable. They were very quick to contact me each time even to let me know they were processing my refund
I would defiantly be happy to purchase other things from this seller.

Both Not on the High Street and the supplier failed numerous times to respond to telephone and email messages left.
Both over promised and under delivered. An order was made on 6 December and despatch was estimated 15 December.
Only after threatening to cancel the order was any response received. The supplier claiming that money would be refunded within 57 working days depending upon the card used. My credit card confirmed that five to seven working days was the norm.
Six weeks after order placed and three weeks after cancellation only a threat of making a claim through the Small Claims Court, was a refund received within two days.
In summary, would not recommend Not on the High Street nor the Natural Wood Company.

Great customer service

Ordered a personalised cashmere scarf, told processed and delivery to be advised. Nothing heard, and when I queried when, got told order cancelled and being refunded.
Tried again few weeks later, exactly the same appalling scenario. Still waiting for second refund.
Do not use these cowboys

Terrible customer service, incorrect shipping notification. Overall it is my last purchase via this site.

The representative was extremely diligent and understood exactly what had happened and made sure that she messaged the seller too and helped ease the issue. It was all resolved. Thank you

This company lacks good customer service and find it hard to sort out issues when they go wrong. They promise to give you updates but never do. Be very careful when ordering from them as items never arrive on agreed date and spoils birthday surprises.

They sorted out a problem I had very promptly. Would recommend them highly

Received my item within the timescale quoted - packed really well and very impressed with the quality 👍. Was a pebble picture only criticism perhaps a little expensive for the size. (Didn’t check the size ).

Seller kept putting delivery back by a few days each time, so decided to cancel the order. Dealt with efficiently by Alexandra in customer services so a good result.

My query was dealt with swiftly

Your choice of different products. Easy to use website.

Fantastic service from James! I ordered something and checked out as a guest and wasn't able to access it to approve. James sent it to me and it was all sorted, no problem. Very grateful, appreciate it!
Thank you!

Item was never dispatched and they did nothing about it, had to raise a charge back dispute.

A message for the company: instead of replying on here, reply to the support emails