notwoways Reviews 101

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its unique designs, high quality, and exceptional comfort, often noting the attention to detail and premium feel. Many people appreciate the wide variety of styles and colorways, finding them versatile and stylish for everyday wear. The customer service team is frequently highlighted for being helpful, responsive, and providing excellent support, with many positive interactions reported. However, some people were dissatisfied with the durability of the shoes, experiencing issues like breakage or discoloration after a short period of wear. There were also occasional concerns regarding delivery times, with some orders taking longer than expected. A few customers also mentioned issues with customer service regarding specific problems, such as unhelpful responses or a lack of communication.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, style, and high quality of the... See more

Quality

Users describe positive interactions with quality. Many customers praise the insane quality, premium feel,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast and secure delivery, with some... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and excellent customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Absolutely love the brand. Shoes are amazing and always exactly what they need to be and more. They are detailed oriented and feel special to have them. Each drop feels intentional. Keeping th... See more

Rated 5 out of 5 stars

Bought a pair of their shoes and unfortunately was a faulty pair and broke after 4 months of wear. However due to this I got a free replacement. Replacement was delivered very quick and their customer... See more

Rated 5 out of 5 stars

Ordered the wrong size and needed to change super simple to complete and Gemma on customer service was a star no automated service replied quickly to any questions. Due to this will deffinatly be... See more

Rated 5 out of 5 stars

Pukka shoe and service. That simple. Shoes look the dogs. Comfortable as anything. Customer service excellent. Had an issue in which the shoes were unexpectedly held at customs causing a delay,... See more


Company details

  1. Shoe shop

Written by the company

notwoways is a North London based sneaker brand that launched in 2020. known for creating technical and fashion-forward footwear, the brand has found a home in creating and thriving in disruption within the sneaker scene.


Contact info

4.0

Great

TrustScore 4 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant brand

This brand was really helpful and the trainers were perfect just as described one of my favourite shoe brands now own many pairs will definitely come back for more. Thank you!

12 September 2024
Unprompted review
Rated 3 out of 5 stars

Cool brand, low quality for someone who actually wears them

I became a fan of this brand and got 3 different types of shoe with them. Knowing how to take care of shoes and living in London I hadn't a second thought.

One pair bought in Jul 2023 (just over a year) has worn down on the pads of the feet on the inside, the inside collar where the achilles is, has worn down through the material. Along with glue on the midsole non existant where parts of the shoe falls off.

The other two pairs both have different issues, one with discolouration and the other one gives awful blisters.

In all, the design and vision is cool. But the manufacturing and support lacks heavily. I'd probably avoid if this area of the company isn't going to be given more focus.

14 November 2024
Unprompted review
Rated 1 out of 5 stars

I brought a pair of trainers for my son…

I brought a pair of trainers for my son who hasn't been able to wear them as they give him blisters. They are in new condition but the company will not take them back to exchange for a larger size. I spent a lot of money on trainers my son can not wear and the customer service team were not willing to help. Worse customer service I have ever experienced.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service AVOID

Loved the Syzygy that much I bought 2 pairs. Being a sneakerhead this is what you do if you like a pair so you can rock one and stock one.

My first pair was getting a bit well worn so I wore them out in the rain on a walk and decided to clean them when I got home with my normal cleaning kit and brush. I decided to skip the solution as I’d never cleaned a pair before and just used cold water.

I left them to dry and came back to find all the colour from the black mudguard had bled all through the white.

I tried raising with their customer support and got fobbed off with “you’ve scrubbed too hard” which is a joke.

Being a sneakerhead for 10+ years and cleaning up as well as restoring my own pairs to then being told by a newish brand that I’m at fault is appalling.

Sold all my NTW shoes and will never buy again. If you’re going to wear and get them mucky don’t clean them as you may face the same problem.

Avoid like the plague.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I recently tried to order a pair of trainers but card got no confirmation email. Emailed customer service and received a response within half an hour.

Very helpful and responses were quick to get the issue resolved.

Looking forward to receiving the shoes

18 September 2024
Unprompted review
Rated 1 out of 5 stars

BAD COMMUNICATION,

Ordered trainers over a week ago for my son’s birthday. Still no notification about shipping. Got one reply from customer service after requesting more information, with a template reply stating they are waiting for mystery boxes to come back in stock, which is strange because I never ordered a mystery box just 1 pair of trainers.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Notwoways - Redefining what it means to be a brand

I'm from India, living in Bahrain. I've known Callux for a long time from YouTube and when he started Notwoways I was so eager to grab a pair but at that I wasn't earning. But when I was able to buy the shoes I was blown away. It's everything I want in a shoe. Since then never looked back.
The best part is even if you miss a drop they hook you up with that pair in your size. I've never seen this type of service with any brand ever. It's not about the shoes, it's the brand, it's the experience that I get after buying their product.

Loyal Customer for Life 🧬😎

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Best shoes

Very easy order, arrived in 2 days, comfiest shoes i’ve ever worn whilst a great design, will buy again.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

The Best Shoes I Own

I've never really been much of a sneakerhead but when my friend told me I had to try on his pair, he wasn't wrong, the comfiest shoes I own - might need to buy another pair soon as I have worn them so much! Got them in multiple styles as well and are always comfortable.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

A Force to be Reckoned With - NTW

Notwoways brings together an exceptional brand that you want to be a part of!

I am always sceptical of a new shoe brand - it is difficult to get it right, especially when you are going against the billion-dollar brands.

The sheer attention to detail, quality and fit blew me away, and I now own 4 pairs 😅

Would definitely recommend to someone in the market for shoes that make you standout and appreciate quality!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and customer service

Amazing packaging, super fast delivery, beautiful product, and after having questions to ask, the customer service was really good, with fast responses and very good information given, special mention to Katie who helped me with my questions!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Several pairs in and a massive fan

I’ve bought several pairs but have a real liking for the Formulas, my most recent purchase being the HKE’s, what a superb shoe, absolutely loving them. I highly recommend NTW, the price vs quality is incredible and the presentation, box/bag etc is really impressive.

27 January 2024
Unprompted review
Rated 2 out of 5 stars

Not a good shoe company

Shoes came on time, but decided to return it as it wasn't for me. Team decided to not give me a refund or even a partial refund as I wore them once the check them out. They expected me to pay more money to return the shoes to me, safe to say I will not be buying from this place again.

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Slow

Ordered from these nearly a week ago, the shipping company still hasn’t received the order. Supposed to be next day delivery.

5 August 2022
Unprompted review
Show reviews in all languages. (101 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look