novair.se Reviews 21

worst experience ever with a Swedish company last 15 years. We have delayed luggage more than 21 days which should be assumed as lost. The customer service operator called 'Bibi' tried to set different barrier and obstacles speeding up the process to compensate our lost properties. Even I have prepared a complete list of lost items with ALL receipts attached as per she requested 2 weeks ago. When I call in to check with the progress, they asked me to do same thing again try to make the feeling of tedious work and let people feel the pain in the ass to prepare the list and give it up. They don't have any empathy as customer services and just want to feel bad and it is your own problems. After long and difficult interactions, they finally agree to pay some up to limit 1000 SDR for lost values and wait for 3 weeks without getting the payment even it was approved, and was blocking my progress with my home insurance company to help with the delta amount since my insurance company need to see how much they paid and help with the delta amount. Asked the customer services and always got the same answer yes, it will be soon in your account. Every interaction with their customer service was not so nice. And you can't find any contact to escalate or complain. there is no feedback to give. I asked for escalation and put in contact w. their manager or finance department who is going to make payment. No response. I am so upset with the overall experience and unprofessional behavior.
Right now I am still waiting for their payment for compensation and reply. Hopefully I will never come across with this company!!!

On my first flight since the pandemic started managed to contract covid after being stuck for 5 hrs with people without faceshields and coughing straight out into the air on a jampacked Novair flight. 5 days later I sound exactly the same as them and have tested positive. It just isn't safe yet.

I will advice everyone to avoid ordering any flights through this company. It all started with me wanting a spontanious trip to Tenerife. I searched on Opodo’s website via their filter, and was presented with options of flight. I bought a flight which I thought matched my criteria - only to find out half an hour later, that the flight took place 1 week later than I wished for. I noticed this error within the first hour after my order was given. I ordered friday the 28th of January 2022, and I called the Company - they told me, that they weren’t able to cancel my flight, as I had to do it through the Airline “Nova Airlines” directly. First off they provided me with the phone-number of Novo Air - which is a flight company which only operates domestic flights out of Bangladesh - not even located near Europe. I wasted hours trying to call Novo Air, only for Them to Laugh at me, as I was calling to ask for a return of flight to Tenerife - and they kept telling me, that they only operated domestic flights out of Bangladesh.
I contacted Opodo again saturday, and they gave me the phone-number of the true company - Nova Airlines, recently transitioned to Novair, telling me to contact them direclty via their phone within the day, because it was the last day of ensuring a refund - I then found out, that Novair didn’t have Office-hours for the entire weekend. This morning I managed to get through to Novair - only for them to tell me, that they aren’t able to provide refunds, as I didn’t order with them - they said that Opodo had to refund me, as I ordered through their website. So I called Opodo again - and they promised me, to contact Novair directly, to ensure the refund - as I am already on Tenerife, I won’t need the ticket this friday, which they expressed understanding for. They promised to tell Novair to refund me. Now I have just received an E-mail from Novair, telling me that they forwarded the matter of cancellation and refund to Citizenplane (whom ever they are). Citizenplane just wrote me, that they never provide refunds.
All this hastle throughout my entire vacation - after 10 E-mail correspondances, 13 Calls totalling 132 Minutes and a Bill of 66 Euro - only for them to Finally contact the right company, which in a Quick respond told me, they are unable to refund tickets? All this due to a faulty search engine? They even had the audacity to invite me, to do this review. What a company :) I’ll have a beer now in the sun, appreciating that I will never act this petty. No colateral, countless hours wasted and simply just a non-informative proces.
Avoid these companies. If you are able to, search for alternative companies, with decent customer-minded guidelines, and Well-Educated staff.
Kindest regards
Christian Tambour.

Apollo and Novair treating us like a tennis ball to avoid paying out compensation
Inbound flight gets canceled. The new flight they redirect us means 800 euros (total for 2) compensation according to EU law. It is clear as crystal and they are quite aware of it. We apply to Apollo for compensation, they tell us to write to Novair saying it is the airline company to whom one can apply for compensation. We write to Novair, they say the cancellation was caused by Apollo so they won't pay. We add them both in the email and ask them to sort it between themselves; they basically say (unashamedly) these are their final decisions and we should go for an independent ruling if we want the compensation (They literally did this!!). So... this is basically for them to gain time till they pay out the compensation.. But seriously?? Can a company really survive such a ridiculous level of customer satisfaction (or shall we call it fraud?!) I hope they go bankrupt and whoever has come up with this super smart idea (!) to delay compensation payouts by bouncing the customers between them becomes unemployed forever for their lack of ethics.