I ordered a perfume, waited several weeks for the delivery but it never arrived. After several emails they finally answered me the perfume was out of stock and if I wanted another perfume. I asked the... See more
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My order 2019 I ordered twice Coco eau de parfum and twice they send me Coco Noir. Up to now no proposition to exchange. So I want you to send me as replacement : 2 Coco eau de Parfum or 2 Coco Mad... See more
Order was paid but did not arrive - no answer on my mail on delivery status. @your answer: the adress is correct and no delivery attempt was made, nor did the driver call. Reviewing dpd romania revie... See more
Company replied
This is the second time that I have shopped with Novaperfume. What I really like about them is that they also sell fragrances that were released a while ago. My parents still prefer to wear cert... See more
Company details
Written by the company
%50 off on many Designer Fragrances. You order, we deliver – it's really that simple.
Contact info
Poznańska 23/6, 00-685, Warszawa, Poland
- +31 (0) 85 800 02 35
- contact@novaperfume.com
- www.novaperfume.com
1.7
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I made an order at 15 March
I made an order at 15 March. 21 March I still didn’t receive any tracking information and did call to customer service.
The lady could tell that just the ware house is to busy and they won’t sent it to me even in 10 days so she just cancelled my order.
She was chatting all the time and didn’t answer anything of my questions. When I ask her name, she told that Daisy but didn’t want to tell her surname. She is really not at her place and couldn’t give any answer about my order. Only cancel that. Really really bad website! Good price but be careful they won’t sent it to you
21 March 2022
Unprompted review
Reply from Novaperfume
Dear Tamara,
Thank you for your comment.
We reviewed your phone call, but you were informed about your order, but we found that you found the time to be long. We understand you, but our delivery times are specified on our website. Please place your order by taking this time into consideration in your next order.
We have sent you a detailed email about this issue. Please reply to our email if you have any other questions.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Andrea,
Thank you for your comment.
When I check your order, I see that it was shipped on March 16 and will be delivered shortly. I have sent you an email with more details about your order and your tracking link. If you have any problems, please let us know by email.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Aramis
Very easy to place the order. Good communication from seller and fast delivery. The products were well packed and arrived in good condition. Authentic products.
19 March 2022
Reply from Novaperfume
Dear Monsieur,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Over two weeks later and the only thing…
Over two weeks later and the only thing I've received is an email looking for a review on the service I haven't got yet.
No product arrived.
15 March 2022
Reply from Novaperfume
Dear Monica,
Thank you for your comment.
When I check your order, I see that it was shipped on March 7 and will be delivered today. You said you were not notified about your order, but I see you receive regular emails. Emails may have arrived in your spam box. Could you please check?
There may be delays due to the intensity of the cargo companies, but unfortunately we cannot intervene. I have sent you a detailed e-mail regarding this issue. I would be glad if you could check it.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
Reply from Novaperfume
Dear Jurgen,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
No parcel was delivered despite 2 weeks…
No parcel was delivered despite 2 weeks of order & delivery. Parcel has not been presented at home bu TNT.
Since 10th of March, parcel was supposed to be delivered at a shop, it is supposed to be returned on 14/03, today 12/03, still no parcel. I will fly abroad for 2 weeks, and i have no chance to receive my parcel during this time.
What will you do for helping me ? not happy
12 March 2022
Reply from Novaperfume
Dear Dugue,
Thank you for your comment.
When I check your order, I see that it was shipped on March 3rd. Unfortunately, we cannot intervene because the delay in your order is related to the cargo company.
If your order is not delivered, it will be returned to our warehouse and your money will be refunded. We will inform you in detail by e-mail when your refund is made. We have sent you a detailed e-mail about this. If you reply, we will solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
The order took 4 days to prepare
The order took 4 days to prepare. It was only one stocking perfum.
At the end I received it 10 days after. No updated information with the tacking number.
When I confirmed my cart, the estimated date that would be delivered to me did not appear. I think that is an important fact to add in your Webshop.
11 March 2022
Reply from Novaperfume
Dear Yolanda,
Thank you for your comment.
When I check your order, I see that your order was delivered on the 8th working day. Due to the density in our warehouse, we have to keep our order delivery times long. However, our team strives to ship all orders as soon as possible. We will work to ship your next order as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
I ordered some Neostrata Bionic Face…
I ordered some Neostrata Bionic Face cream but quite soon afterwards I discovered that I could get it cheaper from another company. Olivia very promptly replied & issuing me with a refund. Excellent service
10 March 2022
Unprompted review
Reply from Novaperfume
Dear Jacinta,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
no clear cancelation policy and refund
9 March 2022
Reply from Novaperfume
Dear Myrto,
Thank you for your comment.
When I checked our system, you said that you wanted to cancel your order, and we asked you the reason for your request in response. However, when we did not receive a response from you, we thought that you gave up and sent your order in order not to keep you waiting any longer. We have also sent you a detailed email regarding this. I want you to know that if you reply, we will solve your problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Highly satisfactory purchase
Highly satisfactory purchase. The perfume is as I remembered it. The parcel arrived perfectly well. Thank you so much, and thank you, Polish people, for welcoming the Ukrainian refugees so well and all your help against this horror. Best wishes from Spain.
7 March 2022
Reply from Novaperfume
Dear Diego,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Ivana,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Customer service needs to be better.
Novaperfume has good deals. Hence why I’d repurchase. However processing time and shipping time is way too long. For a company that ships within the EU there’s no way processing time should take two whole weeks. I ordered on the 14th of February. I am still waiting for the shipping confirmation. Their endless excuses are always that they had technical issues. It’s a a nonsense excuse. Hire new IT employees if that’s the case. Customer service needs to be 10 times better, and processing time needs to be way quicker.
28 February 2022
Reply from Novaperfume
Dear Dorien,
Thank you for your comment.
We are sorry for the delay in your order. Unfortunately, we may experience some problems due to the density. We have sent you a detailed email about your order. If you reply, we can solve the problems.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
ORDER STILL NOT BEEN RECEIVED,
27 February 2022
Reply from Novaperfume
Dear Ronald,
Thank you for your comment.
I am really sorry to hear that. When I check your order, I see that it was delivered on February 25. I think there was a problem during the shipping process. I sent you a detailed email about this issue. If you reply to us, we will solve the problem as soon as possible.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
My product did never arrived
My product did not arrived and after one week of contacting the help support, I do not have any information about where it is, or if I will get another one instead, or any refund information.
25 February 2022
Reply from Novaperfume
Dear Julia
Thank you for your comment.
I am really sorry to hear that. When I check your order, I see that it was delivered on February 15. I think there was a problem during the shipping process. I sent you a detailed email about this issue. If you reply to us, we will solve the problem as soon as possible.
Unfortunately, when I checked our system, I could not find an email you sent. Could you please reply to the email we sent?
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Duresamin,
Thank you for your comment.
When I check your order, I see that it was shipped within 4 working days. Due to warehouse density, we keep order delivery times long. It is stated on our website that the order delivery time is 5-7 working days. We recommend that you place an order taking this into consideration in your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Je review is goed
22 February 2022
Reply from Novaperfume
Beste Joao,
Bedankt voor je vriendelijke opmerking.
Wij doen ons best om u zo goed mogelijk van dienst te zijn. We zijn blij dat u tevreden bent. Tot ziens bij je volgende bestelling.
Aarzel niet om ons te contacteren indien u vragen heeft.
Contact: contact@novaperfume.com
Beste wensen,
NovaPerfume
Today feb 22 and still not received my…
Today feb 22 and still not received my order placed on feb 3.
22 February 2022
Reply from Novaperfume
Dear Johanna,
Thank you for your comment.
When I check your order, I see that it was shipped on February 10. I think there was a problem with the shipping company. We have given you more detailed information about this situation. We will solve the problem as soon as possible and contact you.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
The perfume was broken when i opened…
The perfume was broken when i opened the package, very bad packaging, the perfume was not even protected correctly !!
17 February 2022
Reply from Novaperfume
Dear Aljboury,
Thank you for your comment.
We are truly sorry for this situation. Customer satisfaction is the most important thing to us. We want to help you and solve this problem. We have sent you an e-mail about this issue. We will resolve the issue shortly after you reply to the mail.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Kind regards,
NovaPerfume
Everything was good.
16 February 2022
Reply from Novaperfume
Dear Lena,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
Reply from Novaperfume
Dear Jaouad,
Thank you for your kind comment.
We do our best to provide you with the best possible service. We are happy that you are satisfied. See you on your next order.
Do not hesitate to contact us if you have any questions.
Contact: contact@novaperfume.com
Best regards,
NovaPerfume
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