Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.
The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge... See more
I contacted you because your website told me my deposit had not gone through, though my bank was showing it had. After investigating the question you confirmed my booking. Next day I found nothing had... See more
Company details
- #35 of 35 best companies in Vacation rental
Written by the company
NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.
Contact info
The Triangle, W6 0LG, London, United Kingdom
- www.novasol.co.uk
3.5
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of good properties in interesting…
Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.
13 January 2026
Booking was simple
Booking was simple. So far do good. Now need to ensure the rest of the process follows suit.
6 January 2026
The website is user-friendly and offers…
The website is user-friendly and offers a diverse selection of accommodations. Booking is straightforward, and the communication has been excellent up to this point.
9 January 2026
Unprompted review
Website was easy to navigate & booking…
Website was easy to navigate & booking was straight forward.email confirmation was within minutes.
Will use again 😉
3 January 2026
Found the service easy to use and good…
Found the service easy to use and good experience
3 January 2026
so easy and effortless to book through
so easy and effortless to book through. Property looks incredible and so much range to select from
6 January 2026
Easy to book once the property was…
Easy to book once the property was found, the booking process was straight forward, payment options really well explained and simple to select
1 January 2026
Easy process
Easy to view available properties; easy to see availability; easy to book and pay deposit.
1 January 2026
Great company easy to use
13 December 2025
We are great fans of Scandinavia and…
We are great fans of Scandinavia and try to be up in Denmark or Sweden every year.
Novasol has been a trusty partner for almost all of our bookings.
Finding a suitable accomodation, booking and paying is made very easy and sofar, we have not had any bad experience.
7 December 2025
very good!!
7 December 2025
Will never use this company again
Will never use this company again. Items shown in pictures not at the property. Pots and pans were filthy and unusable. I ended up having to purchase some. Company didn’t give a damn when I contacted them Only wish I could show the photos, but nowhere to add them. Health & safety is a complete joke. Gas hob with only a lighter to light it. !!!!
17 November 2025
Unprompted review
We were booking at a property we had been to before.
We were booking at a property we had been to before, so didn't research too much at other places but did find what we wanted reasonably quickly.
29 November 2025
Great range of accommodation
Great range of accommodation and easy to use website. Easy to book the accommodation and so far the communication has been good.
29 November 2025
stay away at all costs
terrible experience. They represented a severely ant invested apartment and would not refund the CLEANING and consumption costs of a 10 day stay. Which cost almost as much as the room itself. Terrible service, would not recommend or pray you have no issues.
20 September 2025
Unprompted review
Simple easy to use booking system
28 November 2025
A good website
A good website. But the clarity of things like bed linen supplied is harder to establish than the older sites.
23 November 2025
quick and specific exchange of…
quick and specific exchange of correspondence, good offers
16 November 2025
Booking online extremely easy.
Booking on line via the Web site was very straightforward. Have used Novasol before on numerous occasions.
20 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.