NOVASOL UK Reviews 

I booked a property through Novasol for over €2,000, expecting a relaxing holiday, but what we got was a complete nightmare. The house we were given was completely different from the one shown in the listing, and Novasol has done absolutely nothing to resolve the situation.

From the very first minute I entered the property, I told Pietro (the person who handed me the keys) that this was NOT the house I booked. The listing showed a modern home with:

A private garden → Missing

A fully working BBQ → The one provided was full of rust, with broken legs tied together with wire, impossible to use safely

A gas stove → We got a broken induction stove

A spacious L-shaped sofa → We got a tiny 2-seater sofa shoved in the corner

A multi-jet shower → Non-existent

A private washing machine → Missing

A wooden dining table → Replaced with a tiny round glass table for 2

A beautiful sea view → Instead, we had a parking lot view, and the sea was 40 minutes away

Baby cot → Missing

Smoke alarm → Missing

Basic cooking essentials → Missing

Even the layout of the house was completely different! In the booked property, the bedrooms are side by side, but in the one we got, they’re opposite each other with a corridor in between. In the listing, the oven is placed near the window and far from the stove, while in our house, it was below the broken induction stove. Also, the TV area, furniture, and overall setup had nothing in common with the advertised property — except maybe the color of the walls.

I provided clear evidence, including a video, but Novasol claims they “never received any complaint during the stay,” which is simply not true. I reported the issue immediately upon arrival, yet they ignored my messages and now refuse to take responsibility.

This is not just bad service — it’s false advertising and a scam.

Novasol’s response and customer service are unacceptable. We were four people who booked based on promises that were never delivered, and Novasol continues to deny any accountability.

We will:

Report this case to Airbnb for false advertising

Leave detailed negative reviews on Trustpilot, Google, and TripAdvisor

Report Novasol to consumer protection authorities

Do not trust Novasol! If you value your money, your safety, and your vacation, book elsewhere.

I will never use this company again ! I booked a villa for next year . I was concerned when the dates a few days later were still available on another site. I used live chat to query this and was assured of my booking as Novasol manage this property . Later that day , I get an email cancelling my booking . I replied immediately requesting my refund . Nearly 2 weeks later I am still waiting. You can only use live chat and my attempts to chase this have been unsuccessful. Today I was told it could take up to 4 weeks .
I will now be contacting ABTA.
I hope this appalling experience will stop others from doing business with this unreliable company .

It was easy to arrange the booking and inforrmation displayed was generally helpful.

Prompt call when owner was unable to fulfil holiday dates booked at short notice.
Alternative found within minutes.

So after arriving at this property, it was quite dirty, thick black slime in the food waste bucket, drainer on the sink was black and mouldy and so was the material slip underneath it, NO pool lights were broken, spider webs everywhere, other peoples dirt water bottles underneath the beds, mop bucket was really smelly and very bad Internet… the villa itself is also quite run down, decking by the pool is quite dangerous. I also contracted a very bad bug from the villa which now public health environmental health are now involved. Please be aware, this is no exaggeration…

We booked a lovely house through Novasol in Denmark, great house, great location, and a warm week with temperatures regularly around 25 and up to 30 on some days.
Needless to say I was horrified when we received a bill for £370 for energy while we were at the property (And representing about 50% of the total cost of the stay), and even worse to discover that £350 of it was for heating (which we hadnt used the entire week)!! Now while we were expecting to pay for energy and may have expected a small amount of heating to cover the hot water, but that should have been tiny, maybe £20-30 at the most. We have been complaining to Novasol for over a month now but with little luck, so far all we have had is a £50 reduction and have established that the bill was not actually based on our consumption but instead an average. Either way beware and if you have already booked make sure you take photos of the meters at the beginning and end of your trip.

Easy and straightforward booking, confirmation was quick

A great 10 day stay in Tecastagni, Sicily. The villa was superb, modern and catered all our needs. The swimming pool was the selling point into us booking the villa.Alfio the manager was very helpful and friendly, and resolved an issue with hot water asap. The location of the villa was ideal to visit Catania and Taormina and Etna, and other places. All in all an excellent holiday.

Previous guests were still in the villa, it had not and was not cleaned.
Impossible to speak to anyone at Novasol, no phone number or help! Never again

Simple booking process and website easy to navigate

Easy to book. Very straightforward. Good variety of properties.

Easy to book always kept informed. Details for booking clear and informative.

All very clear and easy to book. When I needed to speak to a Novasol representative they were very polite and helful.

A great selection of properties and easy to use website.

Very nice and atractive house presentation.

Being not the first holidsy booked with Novasol, I knew what to expect: you receive what is presented!

Keep it like this!

From start to finish everything was clear in the process of booking, payment and final instructions to locate the property.
Very many thanks.
Peter Turner

Easy to navigate web site with good information

A simple booking process. One trip u fortunately had to be cancelled. Once Novasol had been supplied the professional verification letter, they issued a refund within two days.

Good choice of properties, well explained and easy to use website. Straightforward payment.

As phone call yesterday regarding booking number: 5008398044

Titled “ 2 bedroom awesome home in Rubigny “
Price 2038.25 euros

We are requesting a refund for the following dangerous and unfair reasons:
We booked for 7 days and left after 2 days because:

Host said we must leave early.
Host kept on coming round invading our privacy while we was getting dressed.
Host kept on looking thru windows like perverts.
Host set up mirrors to look thru windows.

Unfair advertising reasons:
Area is remote and derelict rundown.
A car is necessary but is not listed on advert. We didn’t come to have a driving holiday. We come to have a relaxing time with our family.
Area is disgusting. It looks like a bomb site. I have also video proof of this. It is scary. There are no street lights anywhere.
Houses in the area are falling down and dangerously unsafe we was not made aware of this.
Closest shops are realistically far away for any child or human to be walking this is not a hiking holiday.
Bringing your own food is essential for survival reasons as there are no shops as mentioned this should also be mentioned on the advertising.
There was also an 80 euro cleaning charge that was not mentioned on any bookings.

Safety reasons:
Host added so much chlorine to pool on 2 occasions we had breathing problems.
Hosts as video proof we have shooting air rifles in garden next to our children in garden.
Host had lethal weapons in the garage we found an ax that anyone could’ve picked up and killed us with. I had to bring it in the house.
fireworks being thrown in the garden.

For these reasons we require a full refund. This email will be sent to all the relevant authorities that took our hard earned money and now we are left without a family holiday and the children are completely traumatised. From this experience. We will also be seeking compensation for other losses.

As we have not heard of you or from you like you have promised we will now start noting everything down and leave relevant reviews on the Internet so other tourists are aware of the properties your actions and the reasons we have listed

We are requesting a full refund back. This property is fully available after two days and we are waiting to hear from you as soon as possible.

Regards.
Unhappy family.