This is a response to the review from Kevin Carver of Elgar Auctions / Quote My Legals.
Despite this company not conforming to our prerequisites for company size, track-record, and performance history, I felt sorry for Kevin, as he told me of his past experiences and knew that we could do better.
Kevin initially contacted us on 5th of August 2022, and we had a call the same day, with a proposal across by the 9th 2022, commencing the campaign build process. During this time, we diagnosed the issue was with the account being disapproved due to a payment issue.
Prior to launch, there were many issues with the website, which we diagnosed and relayed to be rectified.
The account was launched on the week commencing Monday 5th of September and ran until Monday 26th of September, totalling 18 conversions, at a cost per conversion of £118 from a spend of just over £2030.
During this time, the account was disabled by Google on 3 separate occasions due not non-payment of the balance, until finally the account was suspended an unable to run (which we now understand to be the same issue as the prior account).
We worked tirelessly with the client to overcome the website issues (despite this being made clear that this was not the service we provide), the account suspensions and a lack of understanding for digital / tech-related subject matter. In addition, we reduced his final balance, removing payment of the 30-day notice period, as there was little else that we could provide during this time.
Unfortunately, not all businesses succeed on Google Ads, sometimes due to the agency / freelancer, sometimes due the market, but on this occasion the business failed for several reasons unrelated to our company, as outlined above.
Kevin left this review because he didn't pay his Google bill and Google have enforced debt collection.
