Reply from Novi AI
Dear Customer,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
Noviai Support Team
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Novi AI is a leading generative AI creation studio designed to help users turn ideas, scripts, and images into high‑quality videos, animations, and visuals with minimal effort. Whether it’s AI text‑to‑video, image‑to‑video, or story‑driven multi‑scene content, Novi AI provides a unified workflow that makes creative production faster, more intuitive, and accessible to creators of all skill levels. With support for multiple advanced AI models—including Seedance 2.0 and others—it empowers storytellers, marketers, social creators, and teams to bring their content to life without complex editing tools. Novi AI is trusted by a global community for its ease of use, rich feature set, and powerful AI‑driven generation capabilities.
Contact info
Unit 720, 7/F Star House 3 Salisbury Road Tsim Sha Tsui HK, Hong Kong
- support@noviai.ai
- www.noviai.ai
I had a great experience with the…
I had a great experience with the customer support team. After facing an issue with video scene generation, I contacted support multiple times, and each time I received a prompt and professional response.
The customer service representative, Rene, handled my concern in a very responsible and respectful manner. They showed patience, clear communication, and a genuine effort to resolve the issue.
I truly appreciate the support team's dedication and responsiveness. Their service quality is commendable, and I’m satisfied with how my concern was addressed.
Thank you for the excellent customer service!
19 April 2026
Unprompted review
Reply from Novi AI
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Locachange Support Team
Novi AI Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.