We are very satisfied with the service we received from NPI on behalf of CrepeBerry’s. Their team has been professional, supportive, and very easy to work with. We would also like to give special... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had an excellent experience with NPI.ie! Tushar Singh was extremely professional and guided me through every step of the process. Approval was incredibly quick, and he made everything simple and str... See more
Since we used NPI, the staff are very accommodating. JOSH ALBERTO, is always there to assist me. We're in remote area during festival and I noticed my terminal was not right, I emailed them and stra... See more
Filip was fantastic to deal with—very clear in his explanations and genuinely kind. He took the time to make sure I understood everything, and you can tell he really cares about people. A true profess... See more
Company details
Written by the company
New Payment Innovation is a Guaranteed Irish merchant services provider, leading the industry in online and in-person payments, virtual payment solutions, and powerful electronic EPOS systems.
Contact info
3010 Lakedrive, Citywest, D24R98P, Dublin, Ireland
- (01) 447 5299
- getintouch@np.ie
- www.np.ie
4.8
Excellent
78 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with filip and found him to be…
I spoke with filip and found him to be very helpful and courteous.
5 January 2026
Unprompted review
Filip was very helpful and went through…
Filip was very helpful and went through everything in detail with me. Very happy with the service
1 December 2025
Unprompted review
Run a mile from NPI
The Worst company to deal with, you don’t get paid for some transactions .
Be AWARE of their 36 month contract.
When things go wrong there is absolutely NO comeback.
1 December 2025
Unprompted review
Reply from New Payment Innovation
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we'd like to address your concerns.
We understand you experienced some technical issues with your terminal initially, including the charging cradle and printing. Our team worked to resolve these promptly by sending out the required equipment.
Regarding the transaction authorisations, we've reviewed your account and can confirm that the transactions in question were successfully processed. Two completed automatically, and one was manually processed by our payment partner to ensure you received payment. We apologise if this wasn't communicated clearly to you at the time.
We also want to clarify our support channels. While your sales representative may not always be immediately available, we have a dedicated Customer Service team available during business hours specifically to handle technical and processing issues. Their contact details are included in all welcome communications and on our website.
Regarding your contract, all terms including the 36-month agreement period are outlined in the signed merchant agreement. We understand this may have caused frustration, and we're happy to discuss your account in more detail.
We'd genuinely like to resolve any outstanding concerns. Please contact our Customer Service team directly at 014475299 option 4, and we'll ensure your issues are fully addressed.
Kind regards,
NPI Team
They have more patience and solve…
They have more patience and solve problems quick.
8 December 2025
Unprompted review
Jyothin was excellent
Jyothin was excellent - very efficient - knew his stuff - was very quick at solving the problems and was easy to understand.
28 November 2025
Unprompted review
Tushar Singh was very helpful
Tushar Singh was very helpful, followed up with myself and my colleague a d always kept me updated on where the process was at. It made everything seamless.
12 November 2025
Unprompted review
Great customer service
Great customer service! Tushar Singh was extremely helpful, kind, and answered all my questions clearly. I truly appreciate the excellent support!
20 November 2025
Unprompted review
I dealt with Tushar Singh …Great Experience
I dealt with Tushar Singh and he explained everything in detail . He replies to messages instantly . I had a great experience dealing with him when I got a new card machine from NPI .
19 November 2025
Unprompted review
I had an excellent experience with…
I had an excellent experience with NPI.ie! Tushar Singh was extremely professional and guided me through every step of the process. Approval was incredibly quick, and he made everything simple and stress-free. Highly recommend working with Tushar and NPI.ie for anyone looking for fast and reliable service!
17 November 2025
Unprompted review
We are very satisfied with the service…
We are very satisfied with the service we received from NPI on behalf of CrepeBerry’s. Their team has been professional, supportive, and very easy to work with. We would also like to give special thanks to Jonathan for his exceptional assistance — he has been incredibly helpful, responsive, and clear throughout the entire process.
We are also very pleased with the gift card services, which have been a great benefit to our business. Overall, it has been a smooth and positive experience. Highly recommended!
CrepeBerry’s Donabate
14 November 2025
Unprompted review
Hi i have dealt with tushar singh
Hi i have dealt with tushar singh
he is brilliant..helped me alot
12 November 2025
Unprompted review
Excelllent second to none customer care service , easiest company to deal with , 10/10 staff especially johnathon, who we deal with personally
10/10 customer service
10 November 2025
Unprompted review
Filip is always so helpful and…
Filip is always so helpful and friendly. Always answers any questions we have. It’s what made us go back to World pay when we needed more terminals for our business. Highly recommend him.
8 October 2025
Unprompted review
Great service
Great service - fast and reliable service
Eddie very efficient in arranging this for us
Great rates and service
10 August 2025
Unprompted review
Recently switched over to NPi
Recently switched over to NPi
Switcher was clean and very easy with no disruption to service
Eddie even called back and installed the terminal - very efficient and highly recommend both Eddie and Noi for a great service
2 September 2025
Unprompted review
Filip was great
Filip was great! Very helpful and knowledgeable.excilent service from filip.He was incredibly helpful.10 out of 10 Big thanks to Filip
24 August 2025
Unprompted review
From initial contact to receiving…New Customer Aug 25
From initial contact to receiving machine the process and service were fabulous
18 August 2025
Unprompted review
Professional and quick
My first experience was with Aaron Kelly who was very professional and a pleasure to deal with. He made the set up very easy and quick. Compared to other companies NPI so far I cannot fault. I definitely would recommend Aaron & NPI.
29 August 2025
Unprompted review
From the moment I was in contact with…
From the moment I was in contact with this company I was dealt with in a professional manner and nothing was problem. I would recommend them even though I've only been a short time with them.
5 July 2025
Unprompted review
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